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Hvac Repair reviews in Cambridge

  • A
    Clark Heating & Cooling
    My AC stopped working over the weekend during the hottest weekend we have had. I called them & they came out on Monday morning & repaired the unit. Their professionalism was great, so courteous. I know that I will call them if I need AC or Heating repair.
    - Ann H.
  • F
    Action Plumbing Heating ,and Electric
    This is the absolute worst company I have ever had to deal with. Even though they do not charge a trip charge they have an increased charge for the first hour of service. Since I needed several things serviced they needed two workers to do the jobs and I had to pay the increased charge two times. An electrician came first. He checked the blinking light first. All he did was switch a couple light bulbs around. Of course this didn't help the problem. He then replaced a light switch with a defective switch. Next he checked the low voltage lights. I told him that the transformer could be turned off. I am in a wheel chair and cannot check this for myself. He came back in and told me the transformer was no good and would have to be replaced for several hundred dollars plus installation costs. Next the furnace tech came. He checked the fireplace remote problem and told me it needed some very expensive part replaced and would have to be ordered. He then checked my furnace that I wanted cleaned. After checking he informed me the furnace needed to be replaced and that he had disconnected it without even asking me if that was alright with me. He went to his truck, was out there quite some time, then came back in with an estimate for a new furnace. It was for some brand I had never even heard of. I never asked for an estimate and he included his time to write the estimate in the time he charged me for the visit. He left me with no heat and it was at a cold time of year. He told me it was for my safety as there could be a carbon monoxide leak. I'm well aware of this danger and I have an active alarm within 5 feet of the furnace. There was absolutely no reason to disconnect the furnace even if it did need replacement at that time. So now I was faced with having to buy expensive replacement parts and once again pay them for their increased first hour and for their time to do the work to correct the problems. I called to complain about these things. They did agree to credit the charge for the time the tech wrote out the furnace estimate I never requested. They were going to come back to fix the other things with the expensive parts they told me that were required. I asked for parts numbers and they were charging me way more that the same parts were listed on the internet. I called and complained more as not one thing was fixed. The president of the company called and wondered why there was a problem. I told him I didn't know about him but when I pay over $600 dollars for things to be fixed I expect something should actually be fixed. He did give me a partial refund but I was still out a good chunk of my money. I decided to contact another company about the furnace that had a known brand for an estimate. They provided a FREE estimate, that was less than Action so I decided to have them replace the furnace as soon as possible because I needed heat. They did that and also checked the fireplace remote. It did not need the part Action told me and they were able to fix the problem for hundreds less than Action was going to charge me. It was repaired by the other company at a reasonable cost. I called a different electrician also. He did not charge for coming to my house. He replaced the electric switch with a good switch, and then checked the low voltage lights. As I had suggested to the Action tech all that was wrong with the transformer was that it was turned off. I guess he never even checked that when I said that could be the problem. They would have charged me hundreds of dollars to replace a transformer that was in perfect working condition plus all their trip and time charges, instead of just flipping the on switch. You guessed it. I won't ever recommend this company to an enemy.
    - Susan B.
  • A
    Dale's Heating & Air Cond
    The two men arrived on time, behaved professionally and showed sincere interest in helping me understand how our systems were working. I was very impressed and appreciated the time and effort immensely. I would definitely use them again - not only did we get the services completed as planned, but also a wonderful education along the way.
    - Jane S.
  • D
    Seasonal Survival
    They came without confirming appointment so my wife was very starteled when someone should up and asked for access to the house and she didn't know anything about the appointment.  I had called and scheduled an appointment when I would be home to be educated on the service but for some reason they came a different day when I was at work.  They told my wife everything was ok with the check but left no documentation.  I called seasional survival and talked with Mac and he told me that he would e-mail me the report.   That was several weeks ago and still no report.  I did have them check my furnace in the winter and I was delighted with the service.  They came on the scheduled date and time and they explained everything to me.  I'm not sure where the disconnect was with this service.  I would still love a report of the service they did if at all possible.
    - Jason S.
  • A
    Seasonal Survival
    We had the company come and service a unit on a house we just purchased.  Company was on time and spent most of the time outside.  They found a mouse and his nest clogging the unit up.  One of switches wasn't working so the unit wouldn't turn on and they replaced it for a reasonable cost.  I will use them again for tuning up the furnace this fall.
    - Linda L.
  • A
    Seasonal Survival
    Excellent service and suggestions.  Very professional.  Can't put a price on piece of mind knowing that my furnace is safe and as energy efficent as possible.  They also told me about a cheaper furnace filter for my aprilaire complete house filter.  They actually had a stock of them in there truck that was a couple bucks cheaper then Amazon.  Would recommend them to anyone.  Very pleased with service and professionalism.  Planning on having them out in the spring to inspect my A/C.
    - Jason S.
  • A
    Seasonal Survival
    We used Seasonal Survival to service our furnace.  Mack fitted us in to his schedule at short notice and arrived exactly on time.  He was very professional and thorough in his servicing of our furnace and shared many good tips with us, and we plan on using him again to install a humidifier system in our house.  It is really a pleasure to work with a company who knows the meaning of customer service - thank you Mack.
    - julia j.
  • B
    Clark Heating & Cooling
    The crew of three were proffessional and seemed commited to their company.
    However, there was a deffective switch.  They said a new one would be installed in a day or two.  That was one week ago!
    We're still waiting to meet Jeremy!
    - Phyllis G.
  • A
    Dale's Heating & Air Cond
    unknown
    - Linda L.
  • A
    Clark Heating & Cooling
    Excellent
    - Mark O.
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HVAC Contractors in Cambridge

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