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Veterinarian reviews in Brown Deer

Real People ~ Real Reviews ~ Real Results

  • Given that I ended up paying $1,300, I'm not currently thrilled with the price, but it's a perfectly reasonable price for what they did. I never boarded this pet there before. I boarded a previous pet, again because she had surgery and I had to be out of town.
    - BETH S.
  • We've gone there several times since getting our puppy in November. They are very easy to schedule an appointment. Our puppy isn't even that afraid of being there and didn't even flinch when getting his vaccinations.
    - Veronica N.
  • I've been taking my cats here for years and have been satisfied, though the price is high. But this time has caused me to seek another vet. On this visit, our cat was scheduled for an annual exam and a rabies shot. First of all, the vet did no exam. She asked questions, but she did not take a temperature or examine the cat in any way. She moved on to the rabies vaccine. Because the cat had an allergic reaction to her first rabies vaccine, it was recommended that she be given a shot of Benadryl before the rabies shot. They took her off to give her the Benadryl, and 20 min. later, the rabies shot. We paid over $300 for this visit. When I got her home and let her out of the cat carrier, she was unable to walk. She was falling down. I called the vet's office and took her back in, and she was kept there most of the day for observation. They also gave her some pain reliever. When I picked her up, they began to defend themselves about how professional they are, but that apparently the Benadryl injection they gave had damaged a nerve. They could not seem to give me any idea of whether she would recover, or whether there was any treatment that would help her obvious suffering. They offered a suggestion to take her to a neurologist at an animal emergency hospital nearby, but when pressed about whether they would pay for the exam, they initially refused, and it was only after my deep frustration with them that they finally agreed to pay for just one consultation. I have now paid well over $600 out of my own pocket to treat the injury they caused to my cat and she may have a permanent disability because of it. Meanwhile, they have not yet made good on their promise to pay in full for the first consultation and treatment with the neurologist, which is still in dispute. They say that you judge people by how they come through in difficult situations. In this case, I have to say that I was more than disappointed in how Silver Spring treated a long time customer. Their first concern was not with the cat's welfare, but rather with averting potential litigation and avoiding paying for their mistake.
    - MARGE C.
  • We met to Dr. Terry Jacobs, DVM, to assess the health of our newly adopted rescue dog, whom we had obtained the day before, and who had been previously treated for heartworm. Although Dr. Jacobs proudly claims to be the only board-certified specialist in canine and feline medicine and surgery in Milwaukee, his "bedside manner" leaves something to be desired. It has been our experience that most good providers listen more than they talk; not so with Dr. Jacobs. We could hardly get a word in edgewise, and he asked very few questions. Rather he regaled us with his experience and opinions (some of which we found questionable, such as premium dog foods being overrated or cleaning a dog's teeth being unimportant). The treatment our dog received, while generally competent, still left much to be desired. Despite having stool and blood samples tested (she was diagnosed as having whipworms) and finding at least one flea on her at the vet's office, we had to discover on our own that she had a severe tapeworm infestation. When we inquired whether the medication Dr. Jacobs had prescribed for the whipworm would  be effective against tapeworms, we were told it would. It was only through our own online research that we discovered that this was untrue, at least for the common type of tapeworm transmitted by flea bites (remember the flea?). We had to call back to request the correct medication for that. Fortunately our little fuzzy canine friend seems to be thriving now, but we'll be looking for another vet.
    - PATTI S.
  • We had brought our puppy in with a broken paw. He was initially treated well with a cast. After three weeks, we were told to keep the cast on despite the fact we noticed the bone was healing wrong. When cast was removed 4 weeks later, the paw had healed crooked. The doctor had no sympathy for his lack of attention. Also, he would leave the room often to take personal phone calls. Never would recommend for emergency care.
    - Lucia M.
  • She loves it there.  They answer all her questions.  My daughter and son-in-law are brand new parents.  Whenever they call with the question, they get the answer right away.  They make time and stay a little late, so they can get their up to see the vet.  They are very nice.  They treat the dog well.  The dog doesn't mind going there.
    - ELLEN G.
  • It went well, they are very professional and very thorough. They are a little expensive for what I would prefer to pay for cat check up's and they are very adamant about having more services and checks (stool samples, diets, etc)  than is necessary for house pets. I think they truly care about the animals and are very friendly.
    - Lenny H.
  • Unfortunately, my furry kids end-up at Dr Jacob's door a few times a year for various reasons.  Fortunately, Dr Jacobs and all of the clinic support staff are there to provide kindness, compassion and thoughtful, skilled care.  Dr Jacobs takes as much time as necessary to ensure I understand everything and that I am comfortable with the course of action. I feel as though he respects the information I provide about my pets and that we are working as a team to figure out whats wrong and what to do about it.  Dr Jacobs is a wonderful vet and an all-around nice person with a great sense of humor.
    - Sharon D.
  • When I go to West Burleigh Veterinary Clinic I always ask for my dog to see Dr. Gill – I like him and am comfortable with him, nothing
    against any of their other vets. I have always found Dr. Gill to be very thorough and I am confident that he knows what he is doing. What I like best about the Clinic is that they don’t try to sell you products and services you don’t need or only prescribe incredibly expensive medication as some other clinics do. I love my pet and know that by taking him to West Burleigh Veterinary Clinic he will receive proper care from an experienced veterinarian and it won’t cost me an arm and a leg just because they have a contract with a pharmaceutical company or want to sell me every product and service they offer.

    - Kyle M.
  • Dr. Schober respects the animals, treats them gently, and gives the time needed for proper care without rushing. He explains all the options and the care plan and returns calls promptly when there is an issue. He is a gem and I love how he cares for my dogs (and the cat too).
    - SHERRI & CHRIS G.
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Veterinarians in Brown Deer

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