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Countertop Installation reviews in Brookfield

  • D
    Stone Dimensions Inc
    First off, I would like to say the installers at Stone Dimensions did a great job installing our counters and paying attention to minimizing the appearance of the seams. They also helped with fixing an issue with a small wall cap that was not long enough after we installed brick veneer on the wall. The installers deserve an A rating. I visited Stone Dimensions prior deciding on the type of stone we ended up purchasing and selected a bull nose edging. The first stone we selected was a 2cm thick stone with bull nose edging. Later I was told the bull nose edging was not an option with a 2 cm thick stone. After Stone Dimensions inspected the stone, they determined the slabs had small cracks in them and suggested we pick different slabs. At this point, we had to select new slabs and went with a completely different stone, which was 3 cm thick. We received drawings prior to the fabrication of the 3 cm stone; however, the drawings had the 2 cm stone information on them, which I pointed out. It was not until installation day that I realized our counter tops had a different edge on them other than bull nose. We contacted Stone Dimensions by phone, which put the blame on us although we never received accurate drawings with the 3cm stone listed on them. We were at a point where we could have rejected the entire counter tops, but decided to continue rather than waste the counter tops. In addition, we sent an email stating our disappointment about getting the wrong edge on our counter tops, but received no response. We also filled out their online survey stating our disappointment with no response as well. In the end, I paid $12,625.00 for something that Stone Dimensions made differently than I expected. A response to our email or survey would have meant a lot, but instead I got nothing other than an invoice.
    - Stacey D.
  • A
    Bath and Kitchen Specialists did a wonderful job on both my bathroom and kitchen projects. The bathroom project was a total replacement of everything, including enlarging the shower, rerouting the plumbing, and some clever repositioning of some cabinetry. In the kitchen and dinette, they replaced the 1970s fluorescent lights with modern recessed lighting. I was attracted to B&K by their very tightly managed process from start to finish. By investing time up front to prepare properly, you are rewarded at the end by a job that���s completed with impressive speed, without interruption, and on time. The first phone call was a 15-minute interview about my wishes for the project. This was followed by a visit to my home for several hours by Mark, to discuss my wishes and possible alternatives and to make exact measurements. A detailed proposal was developed at the office, which Mark brought to me several weeks later, containing line items for each proposed element with options for quality and corresponding cost. Upon accepting the proposal, a full day ���Decorate��� session was scheduled at B&K���s office to decide on every possible detail of materials, fixtures, colors (even of the grout and caulk), woods, heights (of the shower head, soap shelves, towel racks, toilet paper holder ���). The lead designer Dawn visited my home a few days before the Decorate session to confirm measurements and discuss further ideas. The Decorate day itself was a full day of work from 8:00 AM to 5:00 PM, guided by Dawn and Debi, and including a working lunch hosted by Gordon. I had not expected that so many decisions were involved in a bathroom, but there certainly are. A whole day is needed. Upon agreeing to the plan and the detailed budget, I looked forward to the day my job could begin. A special feature of B&K is that they work on only one job at a time so that they are fully dedicated to you until your job is done. Although this means waiting your turn to start, once your job begins, it goes quickly and without interruption. For the duration of my job, Dan and Mark parked their truck in my driveway, set up shop in my garage, arranged for electricians, and handled all the permitting and inspections. There was a lot of value in their managing all those details without my having to be present. B&K���s very thorough up-front preparation and documentation, and your patience in waiting your turn, definitely pay off at the end. I would do it again.
    - CONRAD F.
  • A
    they arrived promptly on the date and at the time set, and started without any delays. during the process they asked questions about details of the project and how we wanted it done. many of the questions were ones we would never have thought to ask, very appreciated to say the least. the questions we did have they answered quickly and courteously. although costly, like any contracted job can be, we were very pleased with the quality and attention to detail they exhibited. this is a small company that tends to concentrate on one remodel at a time, therefore affording the attention to detail that is required for these kind of jobs. definitely worth taking the time discuss your remodel with. if you decide to go with them, they will spend a whole day just laying out the details of the job. this includes a free lunch, pretty nice of them.
    - thomas m.
  • A
    From day one John and his crew were great to work with. My husband and I were unsure as to what our options were for a remodel. We were offered suggestions and tips from several of the crew that really helped us pull the project together. We have a dog and one of my biggest concerns was the workers - the dog and not being at home while all the work was happening. They were great with our pet!!! I knew it was a major project that would affect and displace my kids from their bedrooms - 13 weeks went quickly.. I am amazed as to what our new upstairs looks like. We now have a functional bathroom for 5 - with a lot of space and room to move and grow. The bedrooms that were affected mesh well with the original pattern of the house and have large closets - which we needed. The crew is very friendly and even though construction is never clean they make the process manageable by cleaning up nightly after themselves...
    - Laura M.
  • A
    Badger Bath & Kitchens of WI, LLC
    Their showroom has many possibilities to see and Showroom Consultant Patrick McGraw guided us throughout to make knowledgeable decisions. They are professional and flexible. Owner Jim Battermann is a meticulous craftsman. And customer service doesn't get any better! I gladly recommend Re-Bath, Waukesha.
    - Susan J.
  • A
    Summit Granite did an exceptional job in my parents' kitchen and basement. It was a big WOW when I saw the place. It was a big project and my parents were extremely satisfied with their experience as well as the outcome that they asked me to write the good reviews on their behalf because they don't know computers. "The staff were very professional, the sales rep, the installers and the manger. They were so helpful from the moment we walked in. From picking out the stones, the measurement, pricing, to the installation, everything was done in a timely manner. After sale service was satisfying and prompt as well. They patiently answered all the inquiries and quickly took care the concerns that we had. Our kitchen and basement now look 10 times better than they were." I will eventually need to replace the countertop in my home. My parents highly recommended Summit Granite. I will share my thoughts after the job is done at mine. Based on the experience my folks had with them, I believe I won't be disappointed.
    - Angela F.
  • A
    Kitchen Saver Inc DBA Savers Kitchen & Bath
    Excellent!!! Project could not have gone better! Kitchen Savers finished the project a few days early and on budget. They were always responsive and helpful to all my questions. There was minimal dirt/ debris after each day and the were very respectful of my living space. I would highly recommend them!
    - Kit K.
  • A
    Stone Dimensions Inc
    When they were leaving that day there was a minor spot (that was my minor spill) on the counter and he used a cleaner and a clothe before he left and i was very impressed by that HAHAHA. I would highly recommend them to everybody! They were on time and they kept there appointments and called us back when needed! And they answered all of my questions! And they were always polite and respectful!
    - Mary M.
  • B
    Wow. I am surprised to see some of these other reviews. We were really happy with the work they did. Laree sold us from the start. She was very easy to work with and had a great eye. We loved how she had her vision all laid out for us in our second meeting. Her staff was very professional and if something didn't go the way we envisioned, Laree made sure it was fixed to our liking. I felt like she made every effort to make sure we were happy. I will point out that we were not under any deadline so we were very prepared to just go with the flow when it came to any time table. There were some delays (some are just out of anyone's control) but nothing egregious. I would use them again and recommend them. We were very happy with the way things went. Oh.. and another important point, we also did not feel nickle and dimmed. In other words, not every little hic up cost us extra. I appreciated that.
    - Karen M.
  • A
    Our granite countertop had chips around the sink from years of kid abuse.  I set up an appointment with Brian and he was able to meet with me the following day for an estimate.  Brian inspected all of the countertops, but the only area needing attention was the edging around the kitchen sink.  It The was pretty beat up and we discussed and decided to bevel the front edge and fill grind/fill chips along the side edge.  Brian explained the work, estimated the time at two hours and we set an appointment for two weeks out.
    Brain called the day before our appointment and arrived as expected the next morning.  He taped everything off, went to work and finished as planned, including clean-up, approximately two hours later.  Brian also cleaned up some calcification along the back edge of the sink.  The granite around the sink is back to it's original condition and I can't see or feel where he did his repairs.  
    Brian also explained the limitations of the fill material used for some of the chips and encouraged me to call if we had any issues in the future.  

    - Bob K.
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Countertop Kitchen Installers in Brookfield

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