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Basement Waterproofing reviews in Belleville

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  • It did take awhile for them to have time to come out and actually do the work due to the volume of customers they have. That would be our only complaint. All other services from the initial estimate, phone calls to the office with questions, and the quality of actual work done was excellent! We were very impressed with the two men who did our job. They were so hard working, knowledgeable, and just plain nice. I felt very safe with them doing such a disruptive, expensive job in my home. I would have gone with no one else. (and we researched other companies). They were truly professional in every aspect of the process.
    - Valerie B.
  • We had a very nice representative come out to our house to do a free estimate. He was great, recommended things that made me feel that we would never have water again, and said that the company would contact us to schedule to have the job done once I sent in the signed proposal. I did this and waited and waited some more. Finally I called and said that Jim had been out to our house, that we had sent in the proposal and that we would like to schedule. I also asked why we hadn't been called sooner. I was then told, "Oh, Jim doesn't work here anymore." I was very upset that they didn't inform me of this and that our proposal must not have gotten passed on to someone else. They couldn't figure out who it had been passed on to and said they would call me back. Of course, they did not, and I had to call them back and ask them again who was doing our job and could we schedule. They put me through to Shane and he said yes, he had the proposal (it had gotten kind of lost on his desk, they were very busy) and yes, we could schedule the job. I asked Shane if he would be willing to come out to the house, as Jim did, to take a look at our situation. He said that wasn't necessary since his crews do this kind of job every day. I told him that I don't have an $8,000 job that involved jackhammers done every day so I would feel more comfortable if he came out and looked at what was going on. He said he had what Jim wrote up and that he really didn't need to and didn't know when he could get out to Belleville, where we live, anyway. At this point, I should have told him I didn't want them doing the job, but we were desperate to get our basement fixed so we didn't have to worry about any more damage. As the job got closer, I had questions about if we needed to take our stairs and bathtub out so his crew could do their job. I basically had to hound Shane to get him to return a call or give me a straight answer. On one occasion he said, "Oh, you have stairs?" He still refused to come out to our home, even after it was clear he had no idea what kind of job his crew was getting into. Shortly after this conversation, I called and told Shane that I didn't want him and his crew doing the job. He tried to backtrack and make excuses and I told him that we would not pay that kind of money to people that don't return phone calls, don't try to put the customer at ease when a very disruptive event has happened to them, and refuse to know all the facts before beginning work. Do not let this company do your waterproofing work. They do not have the customers' best interests in mind.
    - Valerie B.
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Waterproofing Contractors in Belleville

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