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Insurance Agent reviews in Amherst Junction

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  • I have been with Olsen & Associates for many, many years.  My roof was in need of replacement, I had a signed quote to have the work done in late summer.
    The Insurance Company came out unannounced, walked my property and took pictures of my home.  All with no advance warning or permission.  A HUGE violation of my privacy and security.  I have two dogs and some of the photos would have been taken from within the dog yard?.Something your insurance company should certainly know better than to do with dogs they do not know. 
    I found out they did this when I received a memo in the mail telling me they were cancelling my policy due to the condition of my roof. 
    I called my agent several times; it took him over a week to call me back.  I was already looking for a new company and agent.  And had one by the time I received the phone call back.
    New policy with the new agent & company was put into effect, old policy was cancelled; old agent did not call me back.  Apparently he did not care that a long standing customer with no claims was leaving him?.
    I then started getting bills from the old company, I call the old agency and was told two months in a row that I could ignore then that they would take care of it.  Well I have now been turned into collections and the old agency is not taking any responsibility even though it was them that told me to ignore the billings for two months in a row. 
    I am now trying to work it out with the receptionist at Olsen to see why I am getting a bill.  She at least seems to care and has been very apologetic.  My agent has still not called nor has the owner.  Seems to me all they want is premium, aka their commission.
    This completely solidifies my decision to leave them.
    FYI - Roof is now replaced - Steel Standing Seem and it is beautiful!! 

    - Brenna O.
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Insurance Companies in Amherst Junction

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