I Know a Guy LLC

A67 REVIEWS

Founded 2000 • Angie's List since January 2012

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305 Creek St SE Unit B

Yelm, WA 98597

Description

Sales, installation and lightning fast repairs and installations for any door or gate that opens and closes in SEATTLE, Tacoma, Federal Way, Olympia, Tumwater, Yelm, Lacey, Dupont, Lakewood, WA, etc If you live on an island, or anywhere within 40 miles of the Puget Sound, just remember, as of today, YOU KNOW A GUY! I Know a Guy Garage Doors is a northwest leading company for all emergency and routine garage doors and opener repairs, factory direct pricing, garage door installation and repair across the entire Puget Sound. Whenever warehouse roll up doors, trucking doors, businesses and homeowners need expert quality garage door services, they remember that TJ at I Know a Guy Garage Doors is the favorite choice of all that are lucky enough to have him come out Seriously, check out the testimonials and make the best call you have ever made (Just added Handyman and Windows to his Products and Services). Warranty: In addition to manufacturer warranties, there is a five year labor warranty on everything we do....

Verified Reviews

67 Total Reviews
Reviews by Rating
A Rated
50
B Rated
12
C Rated
0
D Rated
1
F Rated
4
Read reviews by category
garage door repair and installation (67)door installation (2)garage building (2)hvac repair (1)woodworking (1)
Showing 1-10 of 67 reviews
F

RATED

02/29/2020

We called three times over three days and finally got a call back to arrange an appointment for Friday afternoon. We requested that the repair man call us 30 minutes before arrival. We have not received a phone call and no repair man showed up.

DESCRIPTION OF WORK
We needed to have a garage door opener repaired and were hoping to also use them to fix a malfunctioning gate if the garage repair went well.

CATEGORY garage doors

WORK COMPLETED ON 02/28/2020

F

RATED

09/02/2019

Despite four calls to the company, each likely handled by an answering service, we never received a response. Not even a "Sorry, can't get to you." The persons who answered the phone all promised the owner would call back in an hour or so, as this was considered an emergency request, which the Angie's List listing touts as a specialty of this company. Ha!

DESCRIPTION OF WORK
Garage door tension springs broke; unable to open the door. Requested "urgent response".

CATEGORY garage doors

WORK COMPLETED ON 08/23/2019

A

RATED

08/18/2019

Repair was done on a Sunday. T.J. was polite, friendly and professional. He showed up in a marked van and in a uniform. He accomplished the repair in about an hour and at a fair price. Things were completely cleaned up afterwards. Absolutely would hire again.

DESCRIPTION OF WORK
Replaced a broken torsion spring on my garage door

CATEGORY garage doors

COST $190

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/18/2019

A

RATED

06/06/2019

When we called for a estimate, T.J. was out the next day and provided us a very reasonable quote on the spot, even though we had a challenge with the rails for the door. T.J. was confident that there would not be a problem. When we called back to accept his quote, his installer was there two days later. Jake installed the door in an efficient, and professional manner. When he left, he had left no ...

DESCRIPTION OF WORK
New garage door

CATEGORY garage doors

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/05/2019

A

RATED

09/02/2018

fast friendly, excellent service and very professional. we would recommend to friends and family. we're getting two more estimates for other jobs.

DESCRIPTION OF WORK
garage door repair, tension Springs replaced

CATEGORY garage doors

COST $225

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

A

RATED

04/12/2018

Excellent, in and out and cleaned up in a couple hours. Answered all my lame questions expertly. We are good to go and recommend.

DESCRIPTION OF WORK
R&R Garage Door

CATEGORY garage doors

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/12/2018

A

RATED

02/08/2018

They came exactly on time for the estimate. Very honest. Explained the process/approximate cost of repair of the garage door vs replace it. We decided to replace it as we were selling our home. They came back the next week to replace garage door, on time. Very professional and respectful. They finished the garage door in record time, everything was perfect. They also fixed the inside door to garag...

DESCRIPTION OF WORK
garage door repaired/replaced

CATEGORY garage doors

COST $939

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/18/2018

A

RATED

01/23/2018

Great! Derek was on the second job solo and he was late but I was in no hurry. He apologized for being late and for the time it took and it was clear he was trying to get a routine of installation and was still struggling with the process. He was very meticulous because of being new and wanting to do it right and I appreciated the extra effort although he probably took a little longer than normal ...

DESCRIPTION OF WORK
replace a garage door

CATEGORY garage doors

COST $980

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/23/2018

B

RATED

09/08/2017

Very well. My only concern/complaint was that they were a little slow in getting back to me to set a date for service. However, this was right around the Labor Day weekend, so that may have had some bearing on the situation. I did pay for two additional rollers ($22) since the deal I signed up for only covered 10 rollers and I needed 12.

DESCRIPTION OF WORK
Replace rollers; adjust tension; realign cable on pulley

CATEGORY garage doors

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/08/2017

A

RATED

09/01/2017

He came right away, knew what was wrong & took care of it.

DESCRIPTION OF WORK
garage door repair

CATEGORY garage doors

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/01/2017

Services Offered

Handyman, Garage Doors, Windows, Garage Door Openers, Garage Doors & Openers Installation & Replacement

Services Not Offered

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General Information
Licensed
Not Applicable
Bonded
Yes
Insured
Yes
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, PayPal
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.