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Garage Door Repair And Installation reviews in Yakima

  • A
    Overhead Door Company of Yakima
    Garage Door would not open past 4 inches from the ground. Called the "Top rated" Dependable Doors company....no response after 24 hours. Called Overhead Door. Immediate response, scheduled first thing the next day. Tom called this morning said he was at another job and would be heading our way asap. 30 minutes later he showed up. Found the problem right away. Suggested upgraded, better quality springs to handle the 200+ lb. garage door. Did the install in less than an hour. Very friendly, and professional. He did not peel out of my steep gravel driveway like so many other contractors. I would not hesitate to call them or refer them to anyone else needing their services. To think that I would have missed out on "good service" had I called the other company back....but why? They didn't even have the courtesy to return my message. Their loss, my gain, we can all be better informed consumers.
    - james a.
  • A
    DEPENDABLE LADDER & GARAGE DOOR
    Pete arrived when predicted (actually, slightly earlier - after calling to alert me).  I described the problem & he confirmed (by testing it) that the spring mechanism was not working.  He described two options (both about the same price - one requiring two weeks delivery of a part).  I chose the option of replacing it that afternoon.  He left to get the parts & fabricate what he needed.  He was soon back dismantling the old mechanism and replacing it.  Before I knew it, he was done.  After a slight adjustment to the safety mechanism (it had gotten knocked slightly out of kilter), it worked and still works excellently.  The price was very competitive to others that I've seen and the service was excellent.  He also pointed out things I should watch for in the old automatic garage door opener and what needed to be done to fix it when that arrives.  We''ll be calling Dependable when needed.  Highly recommend them.
    - Charles L J.
  • B
    DEPENDABLE LADDER & GARAGE DOOR
    I called Dependable Ladder and Garage Door after calling Overhead Door in Yakima. Overhead scheduled my service call for Tuesday next week. I then called Dependable Land G to see if they could send someone out sooner. When you call the Dependable Land G number, the person answering can't make appointments but she took my information and someone called me within 20 minutes and a service person was at my house within 30 minutes of the return phone call.
    A couple hours later they returned with parts and fixed the broked springs. They were quick and efficient. I'm glad to have my garage door back.
    The only drawback was that I had to call them to find out what the plan of action was since I wasn't home when they came by for the initial service call. I was going to meet them at my house but was too late but didn't realize it. I waited for about 1/2 hour after I got home to call them again to find out if they were still coming - and that's when I found they had already came. It would have been nice to get a call after they left to tell me about their plan of action.
    - Graciela V.
  • A
    DEPENDABLE LADDER & GARAGE DOOR
    Called them first thing in the morning and they came within the hour. Figured out the problem and clearly explained the cost and
    the work to be performed. The company now goes by the name of Dependable Garage Door Systems.
    - Kenneth C.
  • B
    DON J YOUNG CO INC
    Overall the job went very well. I could tell that we had a very experienced technician. He removed all old components, and replaced with new. The new door was manf. by Wayne Dalton Co. It is a Model 9600 white steel insulated door with rubber stop on bottom. All tracking, and hardware was brand new out of the box. The existing door opener was also reconnected. They even hauled off the old door, and hardware. The installation was done very professionally. 2 things could be improved upon. 1. A call the day prior to the installation along with the start time would have been nice. 2. The floor was not sweep after the work was done. Overall though I was very pleased.
    - Richard F.
  • F
    DEPENDABLE LADDER & GARAGE DOOR
    After repeated calling and getting a busy signal for an hour, I found an alternative number. The person who answered could not set up an appt. or answer any of my questions. Despite my request, no one ever called back to schedule an appt.
    - Dana Z.
  • A
    DON J YOUNG CO INC
    He gave me what I needed over the phone rather than charging me $50 to come out and fix it; he suggested that himself. I just had to loosen a wing nut on a garage door opener. He had come out before to really work on one but I did not have anything to call him out again.
    - Delete This A.
  • A
    DEPENDABLE LADDER & GARAGE DOOR
    I could not get my garage door to close with the remote, and it appeared it was a problem with the opener itself. The repairman came very quickly - within the hour! The worker was also very professional and courteous. All that was really needed was for the remote to be reset (I had changed the batteries in an attempt to fix the problem myself), and one of the sensors had become unplugged. To be fair, I was informed when I made the appt that the service call would be a $80., but since it only took him 5 - 6 minutes to remedy these things, I was still a little disappointed to be billed the full amount. I will definitely check out easier fixes like resetting, and checking connections in the future, but if any genuine repairs are needed I would not hesitate to call this company.
    - Julie M.
  • A
    DEPENDABLE LADDER & GARAGE DOOR
    Garage door cable broke in freezing weather. Unable to close door. I Called Dependable very anxious to get help as quickly as possible so that our water softener (in the garage) didn't freeze. A repairman was here within an hour. He replaced the cable for a very reasonable price.
    - Roberta A.
  • A
    DEPENDABLE LADDER & GARAGE DOOR
    Great! Professional, removed old garage doors and hauled them away. Love my new doors!
    - Shelly N.
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Garage Door Repairs in Yakima

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