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Pool And Spa Cleaning reviews in Woodinville

  • A
    Arizon Pool and Spa
    Arizon Pool and Spa was excellent from the get go. Ron worked with me on the phone and by email photos to do some preliminary assessments. He was timely and responsive. We knew we had a lot of work and equipment issues that had to be addressed to restore the spa. We identified 5 leak sources, a faulty heater, some defective valves, faulty ozinator, with some other massaging jet issues. The significant work involved 2 visits by Ron due to the need to order some parts. It was a very substantial repair job (including necessary new parts/equipment and chemicals), as we fully expected, but well worth it compared to the removal and replacement option costs for us. Our old hot tub spa looks like new and is working great with all the features operating effectively with no leaks -- and we preserved the decking and landscaping. Thanks Arizon Pool and Spa!
    - LAWSON S.
  • D

    **I left my original review below; however I would like to update my review here.  Karen from the Spa Doctor emailed me the day following the posting of this review, and has canceled my invoice, apologized profusely, and assured me that the issue will be addressed with the technician.  I really appreciate her professionalism and courtesy, which is a rarity these days.**

    Setting up an appointment via email with Karen was very easy and pleasant.  So I was a bit startled when the technician arrived- she zoomed up our driveway and parked her truck halfway on our lawn!  We have a large paved driveway, so there was no reason for this.  She was dressed in very, very, dirty, tattered clothes with holes, which I tried to overlook.  I explained as clearly as I could what the problem was (that we had installed a new panel, and now the tub was not cleaning properly).  She poked around a bit and kept trying to diagnose the problem, by telling me all the things we had done wrong, in a condescending tone, and was saying the panel was working fine (which it wasn't).  She then locked out the panel out and didn't know how to unlock it, so I had to find the instruction manual for her, and figure out myself how to unlock it.  After much chatter and poking around, she tried to open the side panel to see the electrical system.  She almost cracked the wooden panel, because she forgot to unscrew the center screw.  She moved some wires around and said "I'm a genius!  I fixed it!" and gave me a quick explanation of what she did with the wires.

    I then asked if she was going to drain the tub, clean it, and get it working, etc. since that was the entire point of the service call, and she acted insulted and said she didn't do that.  She told me I'd have to call Karen back to schedule someone else to come out. (?)  I also asked about the filtering program cycles for the panel, and she shoved the instruction manual at me and said, "Yeah, it has two cycles, read about it in the manual."  I was beyond frustrated!  Not only did she not listen to me initially, she did less than half of what I needed to have done to the tub, and on top of everything was condescending and unwilling to explain anything.

    Finally, when my elderly father nicely asked her to not park on the lawn next time, her reply was, "Well, there's not going to be a next time!!"  Seriously?

    I am a pretty easy going person, but this experience prompted me to write a review, it was so terrible.  Bottom line, this service person was SO unprofessional and unpleasant to deal with that I will have to find someone else to come out and finish the work.  I would certainly not recommend them to anyone else.

    - Christina L.
  • F
    Hill Country Pools Inc
    In trying to resolve the iI was at times quite literally lost for words.  This has been a "jaw-dropping" experience - Mark (owner?) was emotional and sarcastic.  And even if you get over all of that - Hill Country Pools and Mark have left my pool in a state of disrepair and equipment in pieces. 
    Here is the "play by play" - in more detail than I'd usually take the time to write. 
    1.) While on a out of town trip, the technician (Mark) inspected the pool per original job request tto say they could find NO FAULT and there were no bubbles from outlet.  He then asked quite politely if I needed him to check anything else while there.  I replied, that was good news and in fact, I wanted him to check a pre-existing condition where the level of water dropped after using the waterfall feature.  He said - "no problem" and called back saying - he could find no issues - SO FAR GREAT.  NO ISSUE FOUND and $100 out of pocket for the visit - not bad.  I paid before even returning to town.  
    2.) I walked into the home and to the pool - I was in shock - the pool had a major algae problem, the water level was below skimmer level and as a result the pump had run dry.  While related to pre-existing condition (Waterfall), this is how the pool was left after declaring "no fault found!"   
    3.) I thought ok - perhaps innocent misunderstanding, and to forgo the hassle of a difficult scheduling process (they're clearly busy) - spent a week and ~$100 in additional pool treatments to fight the "algae invasion".  I was still struggling after a week so called Hill Country Pools (3x) and asked them to help me given the state the pool was in after their service call.  
    4.) They came out, scrubbed, shocked and treated the pool - as only professionals can.  BUT they proceeded to point out the multi-port valve was broken, there was a potential leak in one of the pipes and that the pump had probably run dry at some point causing some of this.  To which I replied - "It DID run dry after you guys left after previous call."  Mmmm no fault found to multiple faults found in 2 weeks...
     5.) I was told Mark was down south and would be back to check the equipment again.  He called me on the phone to challenge me on why I was "blaming him" after his cleaning crew reported what I had said.  To which I responded that I wasn't blaming anyone, but it was hard to refute that pre Hill Country pool troubleshoot - "sparkling clean pool, ready for the summer".  Post Hill Country pool visit  - "green marsh pit! skimmers run dry and guess what - Bubbles out of the outlets!!!"  
    6.) He arrived and said the gasket was gone in multi-port valve, a part in the pump itself was loose and that the o-ring on lid would need to be replaced. (At this point, I am again puzzled why none of this was discovered in first trip for which I paid Hill Country to check in first place!) 
    7.) He replaced the gasket & O-ring (thank you), and then dismantled the pump and valve.  I had to leave, but he called to tell me he would not be able to come back until Monday or Tuesday.  He had done me a favor to squeeze me in and had other customers.  He did say he'd helped me out by switching off the breaker to the pump - NICE - the pool would now be unfiltered for 4-5 days = Green Marsh pit" in our future.  I bit my lip and told him to call back with costs and final timing.
    8.) The call back was where I was left mouth agape in shock at how bad customer service can actually be.  The parts - $390+ and another $ 200 part potentially was need - but not to worry he'd have it with him. OUCH, but ok - if it's broken it's broken.  
    I was notably not that happy about the prospect of another green pool, but agreed to move ahead.  For the massive inconvenience, I asked that Hill Country clean and scrub when they returned and replaced the parts as a one time courtesy given a 4-5 day delay, not having parts and the overall experience.  (2 cleanings now given the situation they'd be leaving me in not once, but twice)
    9.) He got upset - saying he would absolutely not, no way do anything more for me unless I paid for everything, the trips, all the cleaning - that he was in business. (Forget customer service and reputation -it's about making money is what I heard)  
    I was now very upset and told him so, explaining all of the above: Being interrupted, told I was wrong - in circles the conversation went.  In the end it was getting nowhere and proposed "Mark, let's hit the reset button" - I made a final desperate attempt to fix the situation and threw out a very reasonable proposal - I'd pay for the service, the parts and put up with the inconvenience of 4-5 day delay and another green pool.  I'd pay for one of the cleaning and asked he pick up the other and that if he had another proposal to put it on the table.  
    10.) HERE IS THE JAW DROPPER: "No, I don't feel right about this anymore, we're good guys up here and I just don't feel right about it - I'll refund your $100 for original trip and let's leave it at that and you find yourself another pool company".  
    Obviously it was deliberate, but on a 4pm on a Friday, my pool pump and multi-port valve in complete pieces and with no other options - Hill Country Pools decided they were too good for my business and have so many other customers they didn't need to resolve, fix and leave this customer in good shape.  Deplorable.
    - PAUL D.
  • A
    Reflections Aquatic Services Inc
    They gave us a contract and it was $88 an hour. The guy who came out was Kyle and I really liked him. They need to be scheduled in advance and you cant call and expect them to come out right away. They are very clear in their contract. They were on time and friendly. They were helpful. They are slightly pricey but worth it for the service. I liked the company okay but I really liked Kyle.
    - Jennifer K.
  • A
    Scribner Electric Inc
    Dan from Scribner arrived on time, installed the box and conduit and also upgraded an outside electrical outlet. It was muddy and difficult work in a very tight space. Dan was very polite and did an excellent job. Everything was cleaned up and in good working order when he left. I will not hesitate to use Scribner again for any electrical services in my house.
  • A
    Karen has been so helpful to us.  We originally thought we were going to repair our old spa.  Spa Dr. sent a technician to inspect and tell us what we would need.  They were in the process of ordering the parts and were ready to make the repair, when we decided to buy a new spa instead.  Karen was  completely supportive and even offered help in selecting a new spa.  Since then, she has come out to our house about 3 times to help us with the water chemistry and maintenance of the new spa (balancing water, cleaning tub).  She has been unfailingly helpful and has given us helpful tips on maintaining the spa ourselves.  We won't be continuing monthly service but will always call Karen if we have any further spa care needs.  Spa Doctor is definitely highly recommended!!
    - Debra K.
  • A
    Elite Spas Northwest
    Damon and Elite Spas Northwest came recommended to me by a real estate agent I know, and he did a great job restoring the hot tub at my new house to usability. The equipment (filter, pump, etc.) was previously in a run-down wooden enclosure built onto the house that was falling apart and also made cleaning the filter nearly impossible. He and one other guy came out over the course of two days, and tore down the old enclosure, checked and cleaned all the equipment (getting rid of some pieces that didn't work and weren't really needed anyway), drained, cleaned, and refilled the tub, and built a new enclosure that matches the house and has a metal roof that won't degrade the way the old one did. They were punctual and professional throughout the project, and given that this was less a standard hot-tub service and more a small construction project, I was very pleased with the price.
    - Grant B.
  • A
    It was a great experience. Our tub is embedded in our deck and we were worried that we needed to cut the deck. In fact, another service provider who we didn't hire wouldn't help unless we got a carpenter first. However, David came in and was able to get in the control panel without harming the deck. He also fixed our problem (which turned out to be electrical) in short order. He provided a ton of helpful advice. We would absolutely work with him again.
    - Mark M.
  • B
    - CHERYL G.
  • A
    Very well they do service my pool weekly
    - kamran a.
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Pool And Spa Cleaners in Woodinville

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