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Basement Waterproofing reviews in Washougal

  • A
    Masonry Waterproofing & Drainage Masters LLC
    Byron and his crew were unbelievably professional and did a fantastic job!   We have had other contractors in the basement since his installation, and they have commented on what beautiful work he has done.  They ran into some problems with excessive water after they started, but they kept pushing forward and found the source of the problem, then fixed the issue, and completed the project on time and within budget.   Furthermore, when they left the site, you wouldn't have even known they were there, they cleaned up so well.  I highly recommend this company. They were a little more expensive, but Byron's knowledge and assistance was second to none!
    - Lindsey Y.
  • B
    John's Waterproofing
    The quoting process was a little cumbersome.  The sales guy came to our house to do measurements and look around.  He provided us with a quote that day before he left.  He emailed it out and then shortly therefore emailed again saying they had the wrong pricing in the software.  It increased the bid by over $1000.  This was annoying of course, but did not end up being a deal breaker for me.  We worked around some additional discounts, including an Angie's List membership coupon to get the price down a little to offset.  The experience with the sale guy was ok, he was responsive and answered my questions but he was a little flippant.
    The scheduling of the job was easy and the office followed up several times to confirm everything and make sure the date was still good and to inform us of the time window they would arrive.  It was initially estimated as a two day job.
    You have to provide about 4 feet of work space for them so we had to move everything in our basement back to the middle and disconnect and drain a hot water heater that was installed in the corner of the basement right where the main water problem was.
    They sent a 3-man crew to do the job.  They were on time and all very nice and respectful.  They got to work immediately after walking around the job area.  They was no time wasting or sitting around.  They put up plastic sheeting to protect your things from the dust and everything from the job.  Within about 20 minutes of arriving they were jackhammering the concrete.  We left for awhile during this since the sound is obviously not something you want to sit around in your house listening to.  Don't leave dogs at home when this is happening.  The team was very efficient and was able to complete the job in one day.  We hadn't decided on the final location for the sump drain line and they were very quick to identify the best location and drilled a hole in the concrete block wall to run the plastic pipe out to a spot where they installed a drain where the water gets pushed out by the pump pressure.  The pump was tested, worked great and was quite.  It sits in a plastic bucket like device so it's easy to open and gain access for maintenance, etc.  The crew did a great job cleaning up and for something as messy as this job I was surprised as how good a condition they left everything.  The floor will have to be mopped because of the cement dust that gets wet and adheres to the floor but that's not a surprise and is not a big deal.  Most of it can be swept up a couple days later when everything has dried out.
    Because the job only took the 1 day, I called the office and their finance person corrected my balance due since John's charges a per day trip charge on top of the job materials and labor.  I was pleased that it was so easy and I was able to write the check for the right amount and give it to the guys when they left so we didn't have to do an adjustment later.  They do charge sales tax for Washington residents so don't think you'd be getting out of the 8% if you live over here (they do a decent amount of work in Clark County I was surprised to find out).
    I have very high standards, so while my ratings are not all A's that should not be considered a failure on John's part.  It's just that to me an A is the top of the line and not just better than average but better than nearly anyone out there.  I was satisfied with the experience and the job, especially the quality.  My rating of a C is that I felt the price was fair, but in reality this is the type of specialty work that you won't be getting a lot of quotes on and therefore don't really know what the "market" is for a job like this.  It also reflects the quoting mishap.  So, yes, a C but again I felt it was fair and reasonable.  It's possible it could be better than that but I don't have a good reference point.
    - J H.
  • F
    My first concern was when I observed them spraying the waterproofing over dirt and debris on the walls and footings. The walls were not prepped properly, there were gaps in their product where the wall wasn't patched or a loose piece of concrete was left on the wall. They sprayed right over gravel and nails on the footings, etc. They said they had been doing it for 20yrs with no problems. The manufacturer of the waterproofing confirmed no complaints. When they added warm-n-dri board insulation ( a poor insulator if it has water percolating through it) they waited too long to apply it and it wouldn't stick to the membrane so they nailed it to the walls. Of course, the nails compromised the whole membrane and were rusting already by the time I saw them so would have eventually left holes every where. Also, they ran out of the thick warm-n-dri board that I paid extra for because they didn't order enough. So, without asking, they substituted multiple layers of thinner warm-n-dri board at still didn't add up to the original thickness I had paid for. 3 months later we had multiple wet spots in the basement. Jim came out quickly to look at the problem but wouldn't accept responsibility and said it was my drain pipes that weren't draining properly. I thought it was water "proofing" not water resistant as long as drains were perfect. If drains worked perfectly, there'd be no need for water proofing. Anyway, when I had the whole basement dug up and Dowers job removed by another company, they said it came off in large sheets. Dowers is cheaper than some but more expensive in the long run when it doesn't work as they can't do their job right. Mediocre product. Lousy installation.
    - SCOTT S.
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Waterproofing Contractors in Washougal

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