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Siding reviews in Tumwater

Real People ~ Real Reviews ~ Real Results

  • Renewal replaced our two bow windows with flat casement windows. Despite the cost far exceeding competitor windows, we chose Renewal for reported quality of product and service. The actual windows and screens are satisfactory (keeps conditioned air in, blocks sun heat. One window lock stopped working ~3 months post-install, but this was fixed by them under warranty). The selection and installation processes, however, were regrettable. Selection: energy efficiency topped our priority list in selecting our new windows. After much back and forth with the sales rep, several "refer to the EPA website”, and finally reaching out to the Andersen engineers, it turned out the numbers the rep provided were incorrect. The rep also used high-pressure sales tactics which resulted in poor color selections. Our existing exterior trim is painted a cool white. He recommended “canvas", warning that “white looks too much like vinyl” and “the difference is subtle”. We had some initial misgivings, and drove up to the showroom to view samples in person. We decided to go with the rep’s recommendation; after all, he would know his company's product better than us, and billed himself a “design consultant”. Unfortunately, “canvas” is in fact a warm custard-cream color, which clashes with our existing exterior trim. Perhaps the rep thought he would lose the sale if we had to consider the pricier dual-toned option. Perhaps he thought we would hate the mismatched windows so much we would immediately leap to replacing all our remaining windows to match -- double! triple the sale! -- except that “canvas" also clashes with the entire exterior body of the house. Either way, we cringe every time we look at these windows. And the thought of painting/subsequently maintaining the fibrex -- which we chose/paid a premium to avoid -- is just maddening. As for the installation: pleasant, hard workers, but subpar for the exorbitant price. The job was slated as a 1-day project. This turned into 2 days (due to insufficient tar paper) with 2 subsequent return visits (due to sloppy work -- the new interior trim did not lie flush with the wall. They also cut too large an opening around the old window, so the new trim did not meet up with the drywall edge, leaving an unseemly crevice between the trim and drywall). Replaced siding matches nicely with the existing, but they left nails sticking out of the soffit. They put down mats to keep the area clean, except one of the two workers kept walking through the house with dirty boots even after being asked to wear covers. He also ignored/forgot our request to avoid trampling newly reseeded grass. Perhaps it was difficult to see, but our house painters (working at the same time) had no trouble avoiding these areas. Last but not least, we wanted to install inside-mount shades. The installers recommended against this, stating that the trim would collapse. Several months (without blinds) later, Renewal sent a new rep who found a 1-2 inch gap between the trim and the headers that the original installers had filled in with foam. He was able to remove the foam and reinforce these areas to allow inside mount shades. This work took an entire day. We are very grateful this was eventually done...but it begs the question: why not do it right the first time? We suspect jobs like this, to be done well, either require more manpower, more hours, or both, and the installers may be kept to an impossible schedule. Communication started well, however they changed our project manager without notifying us, so several attempts to contact the original manager went unanswered and delayed completion of the project. Overall, quality and service did not meet expectations. We do not recommend Renewal by Andersen and are looking elsewhere for our other windows.
    - Dara W.
  • Great group to work with. Professional, attention to detail, great problem solving. Very responsive. Appreciate texts when work scheduled or workers in route. I've already used them a second time and will continue to do so. Primarily worked with Zack, Patrick and Tom. Also worked around a very tight schedule we had getting our house on the market.
    - Carol W.
  • Alejandro did a fantastic job. He is very friendly and arrived on time. He removed a huge bees nest from our outer wall, put siding back on, sealed it up and painted it to match the house. Looks great. He also repainted our whole basement, installed new trim around the floor and put backboards on our stairs. He did a quality job painting and the trim looks awesome. We're very happy with how the stairs look now too. We will definitely be hiring him back for the next project we need done.
    - Laura R.
  • I thought they performed very well.  I have no complaints.  They were very professional.  The product seems to be superior to other bids.  The siding is prepainted at the factory which is an advantage over other companies.  There is a 15 year warranty on the finish for the siding.  During the job a local waste management company left a whole in my gravel drive.  I called the service provider and they said they would reimburse for the gravel replacement.  I am very happy with the final product.
    - Leon W.
  • I hired NW Pro Services to work on my mother's house in Centralia. The work crew arrived promptly. they were friendly, professional and prepared to go right to work. The work was completed within the time frame they estimated and then the guys helped move some of the patio furniture back into place after they were finished. I will happily hire this business again!
    - Jill J.
  • Really nice company. The roof was a major change from wood shake. Pulled the vinyl siding and got hardies cement boards. New energy efficient windows. Added a trex deck to our backyard. I love love love love the way everything turned out. The permit process had the deck on hold for a few weeks, other than that everything was very seamless.
    - Tia B.
  • The owner was very professional and helpful. A garbage truck dented a section of our new gutters the first week after they were installed. The owner came out the same day we contacted them and had it fixed the same week, the city paid for it.
    - Sandy R.
  • They charged $3500 for the painting and I paid them hourly for the construction work. I originally contracted them for painting because the pictures of work they had done looked good. I was siding the house myself and contracted them to paint it when I was done. I was running out of time and they also claimed to be a construction company so I asked them if they could help throw up some pieces of siding. The price was good. They did a great job on the painting work but the construction work was poorly done. I kept having to manage them and point out what they were doing wrong. I had to keep asking them not to do things that were detrimental to the project. I would not use them in the future.
    - Raymond G.
  • When wanting to add a 1,000 sq ft addition to my home, Liberty Contracting came up with a great solution to the wetland buffer that was preventing me from building outside the existing footprint of my home. They added a 2nd story to my rambler with a new office/den, master suite and full bathroom. They were very professional, took great care to protect my existing kitchen and living area, and I was able to move back into my home with my beautiful new addition in just under 10 weeks. My new office/den area was complete with skylights, a wall of shelves behind my desk area and a lovely wood stove. I was so impressed with their work that I decided to have them replace all of my windows, replace the concrete walkway leading to my front door and completely repaint the exterior, as well as repair a few areas of siding and fascia that had dry-rot damage. The only warranty issue was with the ducting for the heating system and they came out and adjusted the air flow immediately. I was impressed with the quick response and solution to a minor warranty issue. I would definitely hire them again and highly recommend them to anyone thinking of improving their home. There were no hidden fees or extra costs added on, in the end I paid exactly the price contracted for the second story. Liberty Contracting are very skilled, professional builders, I couldn't be happier with the job they did for me.
    - Toni M.
  • Excellent! Perry diagnosed the problem right away (we had already had other contractors out to "work" on the problem but they didn't solve it). Had 2 guys, who were very polite and professional, out to complete the work in one day. The guys showed up early(good), got to work, cleaned up and moved out.
    - chris h.
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Siding Contractors in Tumwater

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