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Home Security System reviews in Tacoma

  • A
    Frontpoint
    Frontpoint is a great fully monitored security product. Their service is cellular, so you have no holes drilled, no scheduling with a technician for installation. Smooth and easy DIY install over phone with security technician. System is very easy to use and customization includes multiple users.
    - Brenda E.
  • A
    Frontpoint
    Excellent.  I'm very pleased with FrontPoint.  Their technician did a great job troubleshooting one issue I had and their emergency response people have been very prompt the two times that I accidentally set the system off.
    - Jack W.
  • A
    Frontpoint
    Fantastic experience starting with RK in sales, and the folks that walked me through set-up.  Also follow-up for my free month & my Amazon gift card. I would recommend them to anyone & I would definitely choose them again.
    - Melissa B.
  • A
    REV Associates LLC, by The Alarm Professor
    Called Russ, the alarm professor, he came out the next couple of days.  Checked out what we were asking to do.  Gave us a very reasonable bid.  Also asked for a rush job as we were leaving.  He was able to send Tom, the installer out in two days!  We were very pleased with the quick service.  Tom did a great job, was friendly and knew his stuff, just took him a few hours to install alarm.  He too checked out our home alarm and made sure it was working correctly.  Very please with this company.  Russ and Tom were both very friendly, knowledgeable and helpful. I highly recommend this company.  If we upgrade I would not bother to check out others, I would call Russ first.  Thank you Russ for the great service!
    - Francette B.
  • A
    SECURITY LOCK SAFE & ALARM INC
    They were great. They came out and talked to me but didn’t charge me anything for their time. Two people had come, and one was the father and the other was the son. The previous alarm system I had was ill connected and they kept shortening the time for me getting into the house. I have learnt that they can do that. They can remotely change the number of seconds that I have coming in the door to turn off my machine. I had not been paying for the service for 5-7 years because I didn’t use it anymore. Then whoever I bought it from sold to somebody else and I kept getting charged for the monitoring. It was costly money every time the police came to my home. These people came out and helped me resolve the problem without charging me. They are good people. I have told other friends about them.
    - Linda S.
  • A
    REV Associates LLC, by The Alarm Professor
    The job went beautifully and he took much time to explain the system. He was prompt and business-like. Extremely knowledgeable.
    We will have  him return to fine-tune and expand the system.
    - Flora W.
  • A
    Absolute Security Alarms
    After purchasing the equipment the installers came within a couple of days and spent most of the day taking out the old system and putting in our new system. They were very professional and thorough and walked us through how the system works, and the apps for our phones. This is such a great interactive system that we can have so much more control over then our old outdated system. If you are looking for a professional provider that is responsive and a local company then this is the company that you should go with! We are very happy and they continue to answer any questions that might come up. Thanks!
    - Lynda G.
  • F
    ALARMGUARD SECURITY SYSTEMS
    This was the third incident, the first two times they did not follow their calling procedure and dispatched the police on a motion sensor without receiving a second signal, they only called the house number and did not call our cell phone. The third incident was for a panic alarm as my husband had the remote in his pocket and was working out front when the police showed up stating that they had received a panic alarm, they again only called the house. At that time I wrote them a letter stating if we had one more problem with them they would be fired due to lack of them adhering to their part of the contract which is to follow their procedure. Now that we have written them and cancelled the service they want an additional 1 year left on the contract which they have not lived up to their part of the contract and monitor our alarm as we agreed to. They will also be getting the bills for the hotel which we had to cancel to come back and deal with because the alarm would have continued to go off until we cut power, battery and alarm from the wall despite it being disarmed. The company needs to go back to customer service school to include the business office and the monitoring service. The equipment they provided and the options they provide are old, we wanted glass breakage in the basement but were told they get too many false alarms and installed a motion detector instead, which caused the false alarm because of the cats as just an example of why I would never recommend this company. We asked for something for the garage...again, wouldn't install said they get too many false alarms. We know have a state of the art system to include glass breakage (no false alarms) and the garage is monitored with our new company.
    - Lynda G.
  • A
    Frontpoint
    Home alarm components included one broken sensor, which was quickly replaced by shipment. Provided advice on the installation of the system. This is our second FrontPoint Security system bought through Angie's List and both have worked well, except for the wearing out after much use of the keychain connections on remote controls.
    - Duston H.
  • A
    Frontpoint
    Installation is even easier than is stated on the website, if that is possible.
    I was not told that I would be charged the City fee for alarm services -- it is fine to bear that expense but I should have been told.
    I was not told that if there were false alarms, I would be charged.  I have had two false alarms -- one with my dog walker and one with a handy person.  Again, it was my responsibility but I didn't know I would have that cost.
    The system management online is pretty easy but I didn't realize there was a final step to activate each additional person that goes in the house so it cost me a lot to learn that!  They could just as easily have designed a website that had a flashing warning -- "Beware, you are exiting without activating the feature that allows ___ to enter your home" or something like that.
    - Deborah J.
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Home Security Companies in Tacoma

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