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Basement Waterproofing reviews in Tacoma

  • A
    Perma-Dry Waterproofing & Drainage, Inc.
    Perms-Dry did an outstanding job. They explained the work to be done in detail, arrived on time, completed the work in one day. Their workers professional and did a great job of cleaning up once the work was complete. I have seen no signs of water issues since they installed the system
    - Arnold S.
  • D
    Matvey Foundation Repair
    Matvey was fairly quick to have an employee come out to my house to view the work that needed to be done. Unfortunately that was back on October 31st, its now December 4th and I have yet to see a wriiten estimate for the job. I've called at least 4 times to follow up and I'm always told someone will call me back. To this point I've had one person call me back to apologize for the delay and he promised to get me an estimate after the weekend was over. That was over a week ago and still no estimate.
    - Katherine H.
  • B
    Clean Crawls
    Mostly, the work went very well except that they attached mesh and numerous bolts to foundation instead of a vent leaving 2 large openings and letting in insects and rain. I had four visits and made several phone calls but they did not want to correct it. Finally, I told them that they must fix the problem or I would take other steps. Finally, someone came out, removed the mesh, patched holes and attached a vent. Looks nice now. Seems that just one person there was fixated on using mesh for everything.
    - linda h.
  • A
    A Better Crawl Inc
    Travis, and the helper were very prompt . He explained everything to me that they did, which was like a exact review of the given estimate. They were very clean , and , picked up everything. You will not feel like you have been ripped off by these guys.
    - Donald H.
  • B
    Perma-Dry Waterproofing & Drainage, Inc.
    Their work was very professional and courteous. The perimeter drain involved a lot of jackhammering, and hauling buckets of concrete/rubble out, as well as mixing bags of concrete and hauling many bags of concrete. All *very* labor intensive. While on the worksite, they accidentally struck three sewer lines, and performed repairs. Some of these repairs required extra work, which we negotiated to my satisfaction with their supervisor before the job was complete. The drain itself has been in place for one full year now, and has certainly prevented my basement from flooding at least 5 times this winter. I can hear the drain pipe discharging into the sump well when we are at flood stage. The pump, drain, and discharge work all as expected, except for one caveat. The bid was for a complete perimeter drain along the basement cold seam, except where the basement fireplace is located. It terminates at both sides. When receiving the bid, I asked if that was going to be a problem, he said no - there was sufficient drainage to intercept any water on either side of the fireplace. Later that season, I contacted Permadry because we noticed visible wet spots on either side of the fireplace in the few inches between the fireplace and the end of the drains. This, and the continued efflorescence in the brick meant that we had a moisture issue on the fireplace. Upon contacting them, they told me that they do not do fireplace work. I reminded them that they stood by a lifetime guarantee for their work. They reminded me that it doesn't include fireplaces. So, I have minor water intrusion next to my fireplace that they were unwilling to inspect or troubleshoot. But my basement isn't flooding. Later that Spring, when conducting a sewer repipe under the house, we uncovered debris (cast iron and rubble) that had gone into one of punctured sewer pipes, and had traveled 8 feet. The unforseen work is always unforseen. However, my pipe repairs could have been problematic. During our repipe, we re-laid all the pipe Permadry repaired. And, while their repairs were serviceable, they were not done as a plumber would have and could have caused problems in the long term. The debris certainly would have. While this review may sound overly-critical, I am not critical of this company. I had a very large, unpleasant job and they carried it out with great professionalism. I would hire them again. Unless I can find a company that includes fireplaces in their waterproofing work.
    - Benjamin J.
  • B
    Matvey Foundation Repair
    It was fine. He gave me some feedback that made me think I had hired the wrong profession for what I was looking for. I got some piece of mind about my foundation and its condition and that was worth the money.
    - Howard C.
  • A
    Perma-Dry Waterproofing & Drainage, Inc.
    It took me the better part of a month to get ahold of someone at the company with whom I could schedule a site visit to get estimates. But once I did manage to get ahold of them (left at least 2 messages with their answering service and sent an email via their online form, none of which ever returned), the appointment was courteously scheduled and they were out to the house within 2 weeks.
    The estimator was prompt, professional, and very agreeable. For both of our issues, he ended up suggesting simple DIY solutions that saved us many many thousands of dollars over a complex project that PermaDry could have executed. We were very thankful for his honesty and sincerity in looking out for our best interests.
    It is because of this experience that I cannot recommend PermaDry highly enough. Although I can't attest to the quality or value of their work, I wouldn't hesitate to have them on any of my projects.
    - Marie M.
  • A
    Perma-Dry Waterproofing & Drainage, Inc.
    Permadry was great to work with.  
    We bought the house a year and a half ago, and went through our first very dry winter with no problems.  But this winter, severe flooding happened regularly (thanks, La Nina!).  It destroyed the carpet, drywall, new built-ins, and required us to gut much of the basement.
    After a poor experience with a side sewer service provider, we researched carefully before committing to another big ticket contractor.  Permadry was so busy at the time we called, they were backlogged almost a month just to come in and give us a bid.  And, from the point of the bid, it was another month out before the crew could actually come out and work on the house.
    When we signed up, we were given a quote that was right about what I expected to hear.  He offered a discount if we agreed to the work on the spot, which we did.  When I asked if they had any incentives for Angie's List members, he said he couldn't apply it on top of the sign up discount.
    When the work crew arrived, they were very courteous and kind.  And they got to work right away, using the basement entrance to the house exclusively. After taping down tarps to protect our possessions, they began their work. 3 jackhammers, a big bucket brigade, and a full day's work managed to open up all the trenches.  The second day they set up the french drain system, along with piping, and began working on the sump.  Although the work load was scheduled to only be Monday and Tuesday, they needed one more half-day to finish, and scheduled that for Friday.  On Friday, they closed up all the trenches with new concrete (hand mixed in the basement), and cleaned up EVERYTHING before they left.
    Overall, we have the peace of mind that our basement is dry and ready to get re-finished the right way! Our original sump pump discharged to the side sewer (a big no-no in the City of Tacoma), and the new one is *very* covert.  They decided to run the pipe back over in the open perimeter before covering it with concrete.  The only evidence it's even there is where it punches up and through the basement wall to tie in to the gutter lines as stormwater to the curb.   Super slick.  That's how you know they're professionals.
    The Hiccup:
    We did hit a snag on Monday.  The jackhammers accidentally hit 3 of my sewer lines: the master bathroom stack, the kitchen stack, AND the main bathroom.  Before leaving on Monday, they attempted to clear out one of our bathroom lines so that we had sewer service overnight.  On Tuesday, they got us back up and made repairs to all three lines.  
    On Tuesday, one of the owners dropped by to inspect the new sewer repairs that were needed: One line necessitated jackhammering and repairing approximately 6' of complicated  sewer line.  Another was deteriorated so significantly under the slab that a repair might not possible, and they might have to trench 8 feet in order to tie in to sound plumbing.  After looking at these options, we agreed to an additional thousand dollars as a fair price to those unforseen circumstances.  By the end of the day on Tuesday, sewer lines were all operational, and but the 8 foot trench never happened after all, because 6 inches of trenching revealed a good repair point.
    As the work crew finished up on Friday, I called in to the office to make a final payment, and with anxiety explained that the re-negotiated price was for 2 pipes, when I only had one replaced.  Without batting an eye, she asked if we could meet in the middle at $500.  Which was fabulous.
    Great professionalism.  Great customer service.  Great warranty (so I've been told), and a great value for all that backbreaking work!  I would hire them again in a heartbeat.  But I won't need to. Their work is covered with a lifetime warranty on the house.
    - Benjamin J.
  • D
    Crawl Pros
    Sales representative was thorough and had some good ideas which sold me on the company, not price.  Price was competitive enough although I would have paid more recognizing it is a dirty job with ick factor.  Nicole in office is very efficient, friendly and professional.

    First appointment there was some kind of miscommunication and they did not show up.  Second appointment they wanted to arrive at 7:30 am but since I have to take kids to school I suggested 8:15, they agreed but arrived after 9 am. They used a large window in the basement for removal which worked out great. Two gentlemen that did the work seemed good however one did not speak any English which made communication challenging. At end of day they told me they only found two carcasses and once access point near a plumbing repair.  They did not advise me on status of all the other items on their to do list.  They just wanted to get out of there at the end of the day and not talk about what was found and completed. About two weeks later we have a mouse visibly dying on the floor next to the crawl space.  Appears to bleeding out from poison in the garden. I call CSCP and they tell me the mouse was probably locked in there when they sealed the basement.  I agree that is a possibility but unlikely as it is bleeding out from the poison in the yard which acts quickly.  They send a real nice guy, very knowledge.  He goes in to the crawl space and finds a second dead mouse near a visible hole in foundation.  He removed both dead rodents and closes up the hole. Now 5 weeks from clean up, there is a horrible decomposing smell coming from the crawl space below the first floor bath, confirmed when I opened the access panel to the plumbing. I email the sales rep to let him know.  He calls me and says his boss advised there is nothing else they can do and I should hire an exterminator; they offer no guarantee on rodent exclusion. I am cool with no guarantee and recognize the difficulty of the situation.  I just want to know that they did the tasks on our contract, what I paid them for.  The boss agreed he did not know what they did.  He gave them a to do list but he did not talk to them nor are there any notes.  He did say when the second employee came back to get the two dead mice and close the hole he saw some things were not done properly which he apparently now fixed.  The boss was extremely agitated by my call and kept interrupting me when I try to explain the situation.  He agreed to send someone out next week and check and see what is decomposing, but "this is the last time".  I still do not know if they completed the tasks on our contract, specifically "seal entry points to prevent rodent from regaining access into crawl space.  This includes the one inch gap between wood and concrete work where needed. See graph for details.  Cement all rodent holes.  Air seal all sub floor penetrations. Wrap all copper water pipes as needed"

    I do know I have new insulation which is being pooped and urinated on by mice before they expire down there.  $1740 and same situation as before.

    Finally, they did something we did not discuss, was not anywhere on the contract and I did not want.  They covered the new insulation in the unfinished basement with white plastic.  While it looks nice, I cannot see what they did and it hampers access to numerous plumbing lines and gas lines. 

    Hopefully the person coming on Tuesday "for the last time" can shed a little light on what was done down there.  As I have no confidence in this company, I have hired a second company to come in on Wednesday to look at the crawl space and see if the items on the contract were, in fact, completed.  If not, I will be seeking reimbursement via my visa card or my attorney and will hire a second company to make it right.

    UPDATE 1/11/2016  The owner has read my review and now will no longer come out this week.  So much for problem resolution.  It is telling that they were happy to take lots of photos before showing me the problems but no photos after they completed the job.  They do not stand by their work.

    - Ellen G.
  • A
    Rain Pros Inc
    The initial inspection in August 2015 was for drainage consult. We were having water slowly compromise the footer of the northwest to southwest basement walls; not flooding, but consistent seepage after heavy rains.  The exterior drain options from other service providers were cost prohibitive.  After initial review and preliminary planning, Aaron came up with an idea to include the existing sump pump area in the crawl space.  The interior footer drain started in the middle of the north wall, continued to the NW corner, continued along the west footer, and through the east wall into the crawl space.  The interior french/footer drain then continued from west to east within the crawl space to the sump pit, which was increased in size and utilized the pre existing drainage lines.
    Within 90 days of installation, we have had several large rain storms, and the footer drain system has held up nicely. On one particularly hard rain, I forgot to plug the sump pump in (my fault completely).  The drain did it's job.  Only the clean out valves overflowed, the perimeter of the drain held firm, there was just too much water with no sump pump (again, my fault completely).  When I plugged the pump back in, the water was flushed out without incident, and everything has been great since.  My recommendation, never unplug your sump pump and strongly consider hiring Aaron and Rain Pros.
    Aaron and his crew prepped and cleaned up the work area very well.  No issues there.  I plan to use Aaron and Rain Pros again for future exterior/downspout drain projects, and will also consider thatch/aeration.
    Thanks Aaron and Rain Pros!
    - Ryan J.
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