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Dog Grooming reviews in Spokane

  • A
    Second use on a nippy Lhasa. They seem to be gentle as the girl seems happier on pick-up. Scheduling at other was why I tried this place and I knew they were full-test dog people from some training I went too. Seem top-notch. $45/50 tipped.
    - Steve H.
  • B
    Dee's Dog Grooming
    Got a somewhat nasty Lhasa, and they get her done nicely but they cant clear anal gland and have to muzzle her. My old groomer Fido's dig better (but also had advantage of being her first groomer). I also have to use just one groomer and this restriction feels somewhat overblown, like they are doing my a favor for grooming the dog. No doubt the dog can be nasty at times, so concider the dog- it may not be a people or groomer problem at all. Tried another groomer for a while and they did better, but they had to let her rest. Eventually they got tired of that, and when they went faster, had to muzzle, and in the end not better. I would go back to Dee's and they are consistent! Still looking for a groomer who can get in good with my Lhasa like Fido's. In fact, at 9 yrs old maybe those days are gone.
    - Steve H.
  • A
    Dee's Dog Grooming
    The dogs seem relaxed and the snippy one is still not needing a muzzle after several trips- these people are great with dogs. They also train. On professionalism its a small staff and you can���t get someone right away many times- very old-school you call, leave message, they take paper checks (and cards), so thats a B. Price isn���t low, a B, but to my thinking they might be more, as they are very committed to dogs and a helpful recourse, so I tip.
    - Steve H.
  • A
    They are a family owned business and they have two places in the general area. They are very knowledgeable about pet care, boarding, socializing and all that. They have been outstanding, personable family type owned business.
    - Frances K.
  • A
    They do a good job. We have two dogs and they get dome at the same time. They did a good job, our dogs were happy and they cleaned them up nice. You call and make an appointment then you drop them off and they get groomed and they call you when they are done.
    - Mary B.
  • A
    They always come back looking good.  Lori and her team remember how we like the dogs to look.
    The groomers like us to drop off the two dogs for the day and pick them up in the late afternoon.  Our dogs are used to going to doggie day care during the work week --- so they're used to being with other dogs.  They seem to enjoy the grooming experience.
    - David G.
  • D
    I called Shear Heaven to see if they had an opening to groom my dog on the same day, and was told to bring him right in. I dropped him off at aprox. 10:30 am. I was happy that they were able to take him for a same-day grooming. In that regard, they were accommodating. I understood that as a last minute fit-in, he would possibly wait a little while to be groomed. At about 3:30, I still hadn't heard anything back from them, so I called to see if he was done yet...5 hours later, and he hadn't been started! 
     My dog is very quiet. Easily forgotten, as he was on this particular day. Half an hour later, I got a call back from the groomer, stating that he was done. I went to pick him up, and the woman in the shop was sweeping, doing closing procedures for the salon. She was the only one there. She told me that both of the other groomers each had to leave unexpectedly, for whatever reason. She told me that he nipped at her, and didn't do very well while she was grooming him. I paid for his grooming, which really wasn't good at all. I got his leash on him and walked outside. He had to go to the bathroom and urinated more than I thought he could ever hold. 
    The problems: ***1) My dog is very quiet, and the groomers OBVIOUSLY forgot he was even there. If I hadn't called, there is no telling what would have happened.
    ***2) He was locked in the kennel (which is facing the front door and is horrible placement for dogs with separation anxiety) for 5 hours, without any opportunity to go out to relieve himself before being rushed through the grooming, and shoved back in the kennel until I went to pick him up, approximately 45 minutes later after I called. He was there 6+ hours.
    ***3) She did a horrible job grooming my dog. His hair was long, uncut in areas, uneven and patchy. His ears were not clean, nails weren't trimmed, and he had razor burns on his belly.
    It's no wonder that he was nippy. First he was forgotten about for 5 hours (at least) until I called for a status, then the woman rushed him through.
    If I would have gotten a call, explaining the situation and offering to reschedule, I would have understood and happily done so. Instead, my guy was traumatized and mistreated. If I had been asked to pick him up, I would have rescheduled and been happy to go back. I will never ever take him there again, and will advise other dog-owners to avoid this establishment.
    - Michelle B.
  • A
    The ladies are always wonderfully patient with the animals and very thorough in the grooming. I have tried to take my dog to other groomers, as this establishment is an hour drive for me to get to, one way, and have never found any groomer in the spokane area, who provides such wonderful service and care as these ladies at Grrs and Purrs. 
    My little guy (Llahso Apso/ Poodle mix) is always happy and calm when I pick him up, and always looks fantastic. 
    Thank you, Grrs and purrs, for being so awesome!! 
    The only down side: They need to open a shop in Spokane. Until then, I will continue to drive 2 hours round trip, as they are the best anywhere!..

    - Michelle B.
  • F
    Paisley Pooch, The
    My wife had made an appointment weeks in advance to bring our three pomeranians in to have them washed and have any matts combed out of their hair. My wife had used this shop one time prior in recent months and they had followed her specific instructions to not cut or shave any hair on our dogs.  This time my wife spoke with the lady receiving our dogs and was once again very specific about not wanting any of their hair cut or shaved except on their paws because we love the natural look of their long 2nd coat. When my wife went to pick them up at the agreed upon pickup time she looked at our dogs and saw that her instructions were ignored and that all 3 of our poms had been shaved and their hair cut to varying degrees on their rear legs and their entire rear quarter on their back and up their tails and on their bottoms. They now look ridiculous like male lions. They will never grow back their 2nd outer layer of hair as long as they live. My wife was very upset and called me to tell me and ask what she should do. I asked if they admitted that they made a mistake and if they were still going to charge her. My wife said that she told the lady that she didn't think it was right to have to pay for such a mistake. The lady said that she wanted the agreed upon amount of 40.00 dollars a dog plus 25.00 extra because of all the matts and she gave an excuse that her daughter had been the one to cut our dogs hair.  I told my wife to only pay the agreed upon amount and to pay with a credit card and we would dispute the entire amount later. The lady never apologized and even went so far as to say to my wife that she didn't know why my wife was so upset about this and that it is only hair. When the lady overheard my wife talking to me on the phone about a course of civil action, she then offered to reduce the charges to a lesser amount but only if my wife agreed to sign a piece of paper agreeing to never report or say anything negative about their business. My wife wouldn't agree to this and while I was on the phone with my wife as this was taking place I told my wife I was angry as h*** and that I would be right there.  The lady at the store overheard our conversation and told my wife that she was calling the police. I didn't want our dogs held for ransom I just wanted them to accept payment for the agreed upon amount only and to turn over our dogs so that my wife could leave. I told my wife that I was glad that the police were coming so that they could get our dogs for us. When I arrived I found my wife waiting in her car for me and she had our dogs in the car as well. She showed me the dogs and I was extremely sad and upset because they looked ridiculous and I knew I would never see them with their outer layer of fur again. The lady from the shop was by her car in the parking lot and started to walk over toward my wife and I but she didn't say a word. I was holding one of our dogs and as I looked over at the lady from the shop I told my wife that it looked like they tried to do a teddy bear cut on the back half of our dogs which is a cut where they shave off the outer layer of hair. The lady just looked at me but never said a word not even an apology. I asked my wife if they finally let her pay the agreed upon amount without signing their disclaimer and she said yes. I said well lets go home and as we pulled around the front of the store we saw that the police had just arrived so we drove back around to the rear and met with the police and my wife told them what had happened. The police told us that the business never wanted us to come back again and that if we did we would be trespassing. I said that we would never do business with them again and that we might pursue a civil action against them and then we left.
    - kevin c.
  • A
    Dee's Dog Grooming

    I can not say enough about Dee's. Every staffer I have met are true sweethearts and you can tell without a doubt they love animals. I don't remember how long I have been taking my Havanese there (should have looked at my initial review) but makes no difference they are consistent and fabulous.

    Linda takes care of Reggie and always tells him, and quot;mommy will be right backand quot;, reaches for him and says and quot;I'll give him some love before we startand quot; so I pass him off and he takes right to her because he knows. She cuddles him and when I pick him up he isn't frantic scratching me to death to get out of there. He looks like an ADORABLE 18 lb stuffed animal and is so happy because he knows how cute he looks.

    LOVEand lt; LOVEand lt; LOVE Dee's and MS. LINDA!!!!!!!

    - Patricia P.
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Dog Groomers in Spokane

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