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Paisley Pooch, The

Business Overview

customer rated

1 customer reviews

5 years on Angie's List

Contact Paisley Pooch, The

Phone Number

(509) 951-6073

Address

3213 N Argonne Rd
Spokane, WA
99212

View larger map

About Us

The Paisley Pooch is a personalized pet grooming, located next to The Millwood Rocket Bakery. Being a family owned and operated business we're able to offer you that personal touch you've been looking for. we always make an effort to ensure pet parents and pets alike are comfortable and happy to see their groomer. Our goal is to make all of our 4 legged and 2 legged customers happy. We really care about the services and products that we offer. We strive to go above and beyond everyone's expectations and surpass our competitors in the quality and price of our service. Open 6 days a week by appointment only Over 8 years of grooming service Grooming, Dematting, Deshedding, Ear Cleaning, Toenail Trims,Tooth Brushing, Bathing, Anal Gland Expression Grain free, quality treats, dog and cat foods We love all of the furry friends that walk through our doors and do our best to make them feel safe and comfortable. Call now to schedule your appointment. .

Contact Paisley Pooch, The

Phone Number

(509) 951-6073

Address

3213 N Argonne Rd
Spokane, WA
99212

View larger map

Visit the Angie's List License Check page to find licensing requirements for professionals in your state.

Ratings and Reviews for Paisley Pooch, The

F

Review: Dog Grooming Service
4 years ago

Failed to follow simple instructions to NOT CUT any length of hair on our 3 pomeranians and to only clip the hair on their paws and to wash and brush them and COMB out any matts of hair. My wife was very specific about this and the Lady receiving the instructions even repeated them back to my wife when she took the dogs. The provider shaved the hair on the dogs rear legs and part way up their tails and around their entire bottoms and part way up their back in varying degrees and now they look ridiculous, like a male lion. Poms don't grow back their 2nd coat of hair once it has been cut, they only grow back their 1st coat. Now we have lost that beautiful look of that 2nd coat and they will never look the same again.

My wife had made an appointment weeks in advance to bring our three pomeranians in to have them washed and have any matts combed out of their hair. My wife had used this shop one time prior in recent months and they had followed her specific instructions to not cut or shave any hair on our dogs. This time my wife spoke with the lady receiving our dogs and was once again very specific about not wanting any of their hair cut or shaved except on their paws because we love the natural look of their long 2nd coat. When my wife went to pick them up at the agreed upon pickup time she looked at our dogs and saw that her instructions were ignored and that all 3 of our poms had been shaved and their hair cut to varying degrees on their rear legs and their entire rear quarter on their back and up their tails and on their bottoms. They now look ridiculous like male lions. They will never grow back their 2nd outer layer of hair as long as they live. My wife was very upset and called me to tell me and ask what she should do. I asked if they admitted that they made a mistake and if they were still going to charge her. My wife said that she told the lady that she didn't think it was right to have to pay for such a mistake. The lady said that she wanted the agreed upon amount of 40.00 dollars a dog plus 25.00 extra because of all the matts and she gave an excuse that her daughter had been the one to cut our dogs hair. I told my wife to only pay the agreed upon amount and to pay with a credit card and we would dispute the entire amount later. The lady never apologized and even went so far as to say to my wife that she didn't know why my wife was so upset about this and that it is only hair. When the lady overheard my wife talking to me on the phone about a course of civil action, she then offered to reduce the charges to a lesser amount but only if my wife agreed to sign a piece of paper agreeing to never report or say anything negative about their business. My wife wouldn't agree to this and while I was on the phone with my wife as this was taking place I told my wife I was angry as h*** and that I would be right there. The lady at the store overheard our conversation and told my wife that she was calling the police. I didn't want our dogs held for ransom I just wanted them to accept payment for the agreed upon amount only and to turn over our dogs so that my wife could leave. I told my wife that I was glad that the police were coming so that they could get our dogs for us. When I arrived I found my wife waiting in her car for me and she had our dogs in the car as well. She showed me the dogs and I was extremely sad and upset because they looked ridiculous and I knew I would never see them with their outer layer of fur again. The lady from the shop was by her car in the parking lot and started to walk over toward my wife and I but she didn't say a word. I was holding one of our dogs and as I looked over at the lady from the shop I told my wife that it looked like they tried to do a teddy bear cut on the back half of our dogs which is a cut where they shave off the outer layer of hair. The lady just looked at me but never said a word not even an apology. I asked my wife if they finally let her pay the agreed upon amount without signing their disclaimer and she said yes. I said well lets go home and as we pulled around the front of the store we saw that the police had just arrived so we drove back around to the rear and met with the police and my wife told them what had happened. The police told us that the business never wanted us to come back again and that if we did we would be trespassing. I said that we would never do business with them again and that we might pursue a civil action against them and then we left.
Services Performed
- Dog Grooming

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Paisley Pooch, The

Business Overview

Rating Not Available

About Us

Review: Dog Grooming Service

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