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House Cleaning reviews in Spokane

  • C
    The Cleaning Authority
    I wish I could write a glowing review, but our experience with this company does not rate one. First, we were told the first cleaning, which would be a comprehensive deep clean, would take two cleaners 4-5 hours and cost twice the regular bi-weekly rate. Three very pleasant young women arrived a few minutes early and were gone in just over two hours. Yes, there were three and it wouldn���t take as long as with two, but all the problems we found after they left indicated great haste. First, though, I would like to highlight some of the things that went right. The bathroom and kitchen fixtures were done perfectly. The stove top was also perfect. The wood floors were cleaned well. My husband was most impressed with the scrubbing given to the inside woodwork by the primary outside entrance. Unfortunately, they missed at least the following (after a week we are finding more things every day). The scale in the master bath was not wiped clean, nor was the tray my husband keeps his shaving brush and razor in. The carpet in the master BR had obvious dust clots on it. Admittedly, some of these were under the blanket chest, and I learned later they don���t move furniture. I���m old, and it is easy for me to move this chest to vacuum under it, but this company prohibits their employees from doing what is necessary for a deep clean. The head and foot board lower bed rails were not dusted. The vent cover on the landing vent came apart when they cleaned and they did not call this to my husband���s attention���he was at home the whole time. They just left the pieces. On the main floor, the headboard lower rail was not dusted. An open shelf over the pantry was also not cleaned, reachable with an extendable duster. In the basement, there was a section of the laundry room floor just as one enters that was covered with litter. The TV remotes, which we neatened up in anticipation of the cleaning were left in a jumbled pile. I see from the agreement we were asked to sign with the company that they strive for clean and comfortable, not, spotless. Our last company was able to do spotless, and in about the same amount of time. The agreement also has what I consider a negative tone, full of thou shalt nots addressed to the customer. For example, no towels or magazines left around, so I dutifully collected all the towels and hid them in the washer, tossed most of the magazines and, per the office, piled up the magazines on the end table. And there are financial penalties for any misstep on the customer���s part with regard to scheduling. Monthly cleaning which we���d had before, is not available. Miss a cleaning? Go back to square one and start again with the expensive job. I have never encountered such inflexibility with a service company before. I have terminated the service���for a $25 fee or for the entire fee of the next cleaning of $170 if I didn���t call soon enough. They���ll get back to me on that she said. This experience sure made me appreciate what we had before that is no longer available to us.
    - Donald B.
  • F
    Handy House Cleaning
    The company promised me when the guy called me $99 and he was going to send two or three girls I can't remember but it was more than one to come knockout. Didn't order it that time I asked him to call me back this month didn't get a call back. But I did call them did you get the deal I was offered the deal to girls for $99. But I added on my laundry so she told me that would take about 5 hours which shoe is not right it takes 3 but that's okay. And I order it pay $179. They send me a man to wash my Intimates I have PTSD and I almost flipped my cookies he spent five hours in my tiny kitchen even with my back bad back I could have done a lot quicker and a half an hour in my foyer and bathroom. Then I tried to call him to complain cuz I didn't know how to do this and they told me they never heard of me. Their company's email is handy.com and they are horrible they do not care about their customers
    - Melissa T.
  • A
    Kindred Concierge
    Kindred is always very responsive and proactive. They notice items around my home that might need repair, replacing, or servicing and let me know so I can decide on a course of action. If I have an emergency (like my refrigerator gives out just before 4th of July weekend!!) they are quick to find a way to help me. They are professional and do a great job. For me they have performed landscaping maintenance include sprinkler repair and winterization, housecleaning, winterization and summarization of the house, minor home repairs and appliance replacements and servicing.
    - Julie S.
  • A
    White Glove Cleaning
    Every time the girls have come to clean we have been so impressed with their work and their friendliness. They clean both the main level of our home as well as the basement level. Wish we had called them sooner!!
    - Karen W.
  • A
    White Glove Cleaning
    Every time the girls have come to clean we have been so impressed with their work and their friendliness. They clean both the main level of our home as well as the basement level. Wish we had called them sooner!!
    - Karen W.
  • A
    White Glove Cleaning
    Great. They ran a little late the first visit because the client had them do extra tasks. Therefore they could not complete all that I requested, however I have been reassured that will not happen again. Have had the ladies two more times and they are fantastic. I highly recommend them......professional, courteous, and very thorough.
    - S C.
  • A
    Five-O-Nine Cleaning
    I am highly impressed with how clean my home is after Annette cleaned it! My bathrooms sparkle, the floors are immaculate, and there���s no dust on any of my furniture anymore. Looking forward to having a regular cleaning schedule with Five-O-Nine.
    - Sarah C.
  • A
    Let It Shine Services
    Excellent. Brittany contacted us immediately and her can do enthusiasm and non-judgmental attitude resulted in scheduling a couple weeks out as we wasn't completely ready. Brittany and Anna May arrived exactly on time for their first visit. Anna May and Alyssa arrived promptly for the second visit needed to finish up some areas we added. They are professional, enthusiastic, and hard working. We were pleasantly surprised and exceeding pleased.
    - RAYMOND C.
  • A
    White Glove Cleaning
    Very well indeed. There are 2 cleaners and they arrive fully prepared. They are friendly and professional. I am asked if there is an area of particular concern, otherwise they split up and work very efficiently and do not miss anything, including over doors and floor trim. I like White Glove Cleaning very much and highly recommend them.
    - Nancy W.
  • A
    Let It Shine Services
    Excellent.....I would use Let It Shine again. In fact, I will be making contact with them to become a regular customer after the first of the year. Staff were great....professional, efficient and friendly!
    - Charlene S.
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Home Cleaning Services in Spokane

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