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Home Builder reviews in Spokane

  • F
    Covington Construction & Restoration Builders Inc
    Hiring Covington Construction to do my home remodel was a HUGE mistake. I was advised that my project would take 2 months. It is now 8 1/2 months and the work still isn't done. My project manager advised me that they were having issues with the subcontractors. After my project manager quit the company I started calling the subcontractors only to find out that they hadn't even been called by Covington or that they refused to work for Covington due to lack on payment on previous jobs. A general contractor should have excellent relationships with subcontractors. That wasn't the case on my project. Also, I paid Covington Construction $4,102 to purchase supplies at their discounted rate at Lowes. The supplies were for work that I was going to do myself after they finished with the work they agreed to do. They didn't purchase the supplies and now refuse to refund my money. I also paid $5,872 for Covington to remove and replace the interior staircase. I'm left with an unfinished staircase with fiberboard treads and no railing. I requested hardwood treads. When I requested a breakdown of the cost of supplies and labor, Bob Covington stated I wasn't entitled that that information. I am the customer aren't I? Bob Covington is alsto trying to charge me for the framing and concrete work for my porches. I was advised that this was included in the bid. I was never asked to sign a work order prior to the work being done. Now Bob refuses to continue to work until I pay up. I've had my own personal tools stolen from the house which was locked up. Bob refuses to reimburse me. Bob also had my pile of reclaimed wood that was stacked and covered up with a tarp removed and thrown away. This isn't what I call customer service, honor or integrity. I regret trusting Covington with my project. I'm sure you will to if you hire them.
    - Wilhelmina R.
  • F
    Covington Construction & Restoration Builders Inc
    My 2 month job is now past 8.5 months and the job isn't done. I'm being billed for services that I was told were included in the bid. When I ask for an accounting, I'm told I'm not entitled to one. I thought I was the customer. I mean I am paying for the services. Bob Covington, owner has been extremely unhelpful and rude to me. And that's when he actually does return my phone calls. He pulled all his workers off the job in an attempt to make me pay for services that I was told were included in the bid. We finally did come to an agreement that he wouldn't bill me but then the work wasn't getting done and he stopped answering my calls so I turned to the BBB. Now that I've turned to the BBB, he has stated he is going to bill me. There is no honor at this establishment.
    - Wilhelmina R.
  • D
    Angler Fencing
    We contacted him to make a bid to build our fence. He came out. He submitted a proposal and we liked his proposed approach and its cost.. We asked for references and never heard from him again. He didn't return our calls, never explained if something happened to him.
    - Brian D.
  • D
    A-1 GENERAL CONTRACTORS INC
    What a wonderful way to ask this question. It went like a jagged rock on broken glass. Top floor bathroom broke an under sink hose with nobody home. Upon arrival, we had 2" water upstairs, raining on main floor with 2" water and 4" in basement. Service Pro came in for initial cleanup. Very satisfied with them. Insurance put us in a hotel for a week for the drying and dehumidifying. Upon return, we found A1 Construction and scheduled an interview. The owner seemed qualified, experienced and eager to do the job. Insurance guaranteed the work, so we went with him. Mistake number one. We were told it was a three week project barring unforeseen issues. Agreed, insurance once again paid for me, my three sons, my mother and my cat to take up residence in a hotel. An extended stay, to be sure. But three weeks to effectively, a new home. We were ok with the inconvenience. After exactly 7 hours on the job, they extended the estimate by a week. No new issues, just didn't realize the extent of the damage. Seems that was what they should do before the estimate. Silly me. The owner stopped being involved almost immediately. Instead, he had to men who would be charitably characterized as experienced handymen types and a "project manager" named Angie. Perpetual battles over cost overruns, unscheduled changes, schedule changes, lies, days of no work being done & theft of property from within the home and garage, it turned from three to four weeks to FOUR MONTHS!!! Insurance would have happily placed us into a rental home rather than a hotel and saved cash. We would have been much happier with that experience as well. Oh well, at least we're returning to a "new" home. Ha! Ha ha! Ha ha ha ha ha! Funny! Start with the floor, narrow strip hardwood had gaps in the end of the boards that was NOT covered by the baseboard or quarter round. That's more than 1 1/4" from the wall. Electrical outlets that were previously flooded were reused. Wiring was a mix of old and new. Lighting was not installed properly. Painting looked like it was performed by 6 year olds. Sloppy, horrible brush strokes all over. Ceiling moulding was original, not removed with care, installed sloppily and gaps filled with caulk then painted. Literally, the worst experience with a "professional" we've ever had. After we moved in we found missing jewelry, electronics, tools, power equipment, cutlery, etc. Seriously? Screw us and then rob us? Insurance settled the missing items and sued A1 for losses related to the time they were in control of the home. If I ever see this guy on the street, it will take a great deal of will power to not commit an act of violence. That's how bad this was. I've spent the last six years fixing the mistakes and incompetence. Still not done.
    - susan W.
  • A
    509 Construction
    509 Construction is skilled in providing ingenuous custom-made solutions to housing situations in need of repair or renovation, such as above described, at reasonable prices, and in an efficient prompt manner.  Other contractors contacted for bids either provided over priced bids or stated as to one of the issues, it could not be fixed.
    - hayward r.
  • A
    FRUCI CONSTRUCTION INC
    My husband Charlie and I have been working with Mike for the past 10 months. We hired Fruci Construction to renovate our TV room, install new carpet, paint the whole house and redo a shower that has been leaking for a number or years. In addition, because we?ve been so pleased with his work, we?ve hired him to do a number of small jobs at our lake house.
    Mike is easy to work with. He communicates well, is responsible and professional and charges reasonable prices.He listened as we planned, kept the house as clean as possible, and was fun to talk with.
    Mike communicates by text, phone and email and would always get back to us within a day. Construction schedules are always fluid, but Mike and his subs kept relatively close to the original schedule and Mike always communicated about changes. 
    Mike is flexible. We originally were going to do a number of projects at once, realized it was too much for us to prepare for, and divided them into 2 separate projects a few months apart. Mike accepted the change with good grace. After meeting with the cabinet sub Mike selected, my husband and I realized he wouldn't work for us and found another cabinet maker. Although we paid the cabinet maker directly, Mike was willing to coordinate and work with him at no extra charge.
    Mike made sure to understand what we wanted as we planned. This was particularly important for the shower replacement as the shower had leaked for 12 years and been repaired during that time (by ourselves and other contractors) 3 times! With the subs Mike selected, we now have a brand new beautiful functioning shower that doesn?t leak. 
    Mike?s prices are reasonable and he sticks to the proposal he creates. He always let us know when he wasn?t sure about prices and clarified changes.
    Mike is very responsible and willing to make right those small things that are bound to happen during a construction project. When he picked up the paper that had been taped down to protect our tile, the tape removed the tile finish, leaving stripes. On his own initiative and at his own time and expense, Mike refinished the tile. He also replaced a shower valve for us when the one that was selected didn?t provide the pressure we wanted.
    Construction as you?re living in a house can be stressful, the noise, mess, and unknown people coming in and out. Yet, our stress during this project was minimal due to Mike?s easy-going and professional nature. Both my husband and I felt we could trust the subs, trust Mike to do what was necessary and communicate about whatever we needed to talk about. He put protective paper and plastic down on carpet and floors and cleaned up each day, minimizing the dust and mess.
    I would work with Mike again in a heartbeat. My husband and I feel really fortunate to have worked with him on this project.
    - Patricia H.
  • A
    Lake City Contractors
    Jim?s work was
    familiar to us long before we hired him to renovate the bathroom on our 1928
    Craftsman Fantasy home . His exceptional work first came to our attention when
    he was hired to do a major restoration on the Cunningham house, historic
    mansion down the street. The results were outstanding and so impressive it was
    later used as a set for the early 20th century period feature, The
    Basket.
     While Jim certainly would have been our first choice to
    tackle our bathroom; initially, we believed that the price he must charge for
    such high quality work would place his services beyond our budget.
     Then, we learned from a friend, who had hired Jim to do a
    major renovation, that his prices were very competitive. After giving us a firm
    bid that was well within our means Jim and his crew set to work totally
    restoring our bathroom.
     
    The experience from beginning to end proved far less
    stressful than we expected. Most of this is due to Jim?s professionalism. He
    and his men always showed up when the said they would, completed each stage of
    the project on time and, above all, cleaned up after themselves leaving the
    place in as good a shape as when they started.
    We highly recommend Jim Hidy of Lake City Contractors for
    high quality work and will  gladly hire
    him again the next time we need a contractor.
     


    - Ed H.
  • A
    RH CONTRACTING POWERWASH AND REMODELING LLC
    Because this is our rental house in another state, I needed someone who would take pictures of the problems both before and after. Our biggest challenge was getting someone to respond to my call. He was the fifth company I called since I wanted someone who was recommended by someone I knew. Two said they didn't want more work, one never returned calls and the fourth, contacted through Angie's List, was initially responsive and kept saying he would go out to the house but I gave up after three weeks when he never showed. Russ was recommended by a county official I knew and he was not only responsive but had the work done quickly, working well to coordinate with the renter. He has kept me informed and has been very easy to work with through the whole process. At my request he did a walk around, documenting areas that needed attention and sending me pictures and recommendations. I have needed to spread out the costs and he responds whenever I contact him to move forward with each new project.
    - Glenn W.
  • D
    Lewis Construction And Development

    Based on my experience with Mr. Lewis, I strongly suggest you consider the following prior to entering into any contract with him...as you should with any contractor.  Remember that "Beyond Expectations" - this is Lewis' Corporate motto -  is located along a scale which can move both above your expectations (acceptable) and below your expectations  (unacceptable).   My experience with Lewis Construction turned out very much below expectations.  Yet, in this case, Lewis' motto:  "Beyond Expectations" was truthfully  met.






    Keep in mind that Lewis will give you references, some of his past customers, to talk with who he knows will give good reviews.  This may not reflect his overall performance at all, but maybe just a little piece of it.  Some people don't know what they should be getting for their money and if you are in that position or if you just don't need the hassle, simply hire a well known area professional builder who has a history of consistent quality results.  Pay a little more up front, it's worth it just for peace of mind. 







    Contrary to Lewis' Internet site description of himself, on my project the President of Lewis Construction, Tim Lewis, handled mostly paperwork  and was not on-site physically working with his hands constructing the residence.





    Almost immediately there were problems, mistakes, contract adherence and quality-of-work  issues.  One example:  I  was forced to take over calking the exterior trim and siding, for the entire house,  just to assure the job was done to minimum standards.





    A dispute occurred during construction which resulted in initiation of formal binding arbitration.  An expensive, but necessary result of  a disagreement about Lewis' quality of work which I was not prepared to ignore.  The dispute was eventually settled when Lewis' insurance company, not Lewis, paid for replacement of the work in question.





    If you hire Lewis to build for you keep a few things in mind:

    • Ask lots of questions about all the materials, products and methods Lewis will use in your project and get the answers in writing - do this all the way down to the sub-base for concrete and what kind of concrete mix he will use and where, check with other contractors to validate that materials listed are products of the quality you want for your home and are the correct products for the job.  Then make sure that information becomes part of your contract with him.

    • Make sure a contract condition is included so that Lewis must follow manufacturer's installation requirements - this is very important  - if you don't  follow MFG 's requirements, your product warranty may be immediately void.

    • Make sure you require all the warranties for all the materials and products to be in your name.  Some suppliers give a warranty, but only to the original purchaser, which would be the contractor unless you buy all the materials yourself.  You could end up not having that 10-year heating and air conditioning manufacturer's warranty if you did not require, by contract, that it be transferred to you upon completion of the job.

    • Hold your ground regarding the quality of the work you are willing to accept.  It is your home!  Remember Lewis' promise of "beyond expectations."

    • Require a retainage to be held back from each progress payment - see the Washington Department of Labor and Industries web site, Hire Smart, Step-By-Step Model Disclosure Statement, (10 - 15% of the progress payment, 5% an absolute minimum) - this is your insurance that the work will be done properly or the retainage may be used to pay a qualified craftsman to redo the work. 

    • Require progress payment requests from Lewis to be presented to you in $12,000 or lower increments - this is because Lewis' bond is only $12,000 and if you pay more and the work is not to standard, you may end up eating the difference if you file against his bond. 

    • If Lewis still has an arbitration clause in the contract he presents to you, which he may have rethought by now, remember to look at who pays for what - and keep in mind that he can just turn problems over to his insurance and let them pay his legal and settlement expenses like he did in my dispute.  You probably don't have that kind of insurance.

    • If you want, you can demand a standard dispute resolution clause in your contract with Lewis by which disputes are settled in court.  Then if something isn't done right you can immediately file against Lewis' contractor's bond ($12,000), yourself  (it cost about $250, you can get the forms from Washington State Department of Labor and Industries).  It is illegal for a residential construction contractor to work without a bond in Washington State, so this gives you some additional leverage to assure the work is done properly.  I suggest you use it.





      And, always beware of contractors, who you don't know, who want to be your friend for life.


    - Robert F.
  • B
    Alpine Construction
    Were slow getting started due to subcontractor problems, after that things went pretty smoothly till the main lead man left and went into business for himself. Second man was very good, but hampered by workmen of poorer quality, had to go back and redo several things.

    The tile work in the bathroom was the biggest complaint I had, the man was not qualified no matter what he claimed. Overall I was satisfied with the addition and Alpine Construction. Steve Skinner is a joy to work with and I would use Alpine again with provisions.
    - Fred H.
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