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Family Doctor reviews in Spokane Valley

  • A
    Donald Condon MD

    Office staff is extremely friendly and the ease of making an appointment is incredible.  In January 2014 I received I-131 (radioactive iodine) treatment for goiters on my thyroid.  I was seeing an Endocrinologist at the time of this treatment.  I saw him once after my I-131 and he told me my goiters were shrinking and that my levels were now normal.  I had one follow up thyroid blood test from this doctor. I began noticing my symptoms coming back and called his office but was told it would take time for my levels to return to normal and not to rush in to soon with medication because it would cause complications. As the symptoms worsened, I continued calling his office and voiced my concern but no appointment was ever made.  I was concerned about my thyroid health and tried a family doctor because I felt that something wasn't right and that my levels were out of balance which they were.  Nothing progressed there and I was just sold herbal supplements that this doctor carried.

    When I called Dr. Condon's office and explained my symptoms I had an appointment the very next day. Dr. Condon spent so much time with me as I went through my health history and immediately ordered an ultra sound on my thyroid and blood work to be done.  My thyroid was "killed" during the I-131 and goiters had returned. My TSH level was at an 87...his goal is to get me back to a normal level of 2 and immediately prescribed thyroid medication at a very low dose because of the health risk of dropping my levels to quickly.

    I had chest pains and ended up in the ER over this past weekend (January 11, 2015). My husband called Dr. Condon on a Sunday and explained my symptoms and felt he should take me to the hospital, which Dr. Condon agreed.  After I was discharged from the ER I was told to follow up with my primary care doctor.  As soon as I called his office they scheduled me for the very next morning for my follow up care.  Dr. Condon's office had contacted the hospital I was at and requested all lab tests that was performed on me and  requested additional tests to help diagnose and treat me better.  Every time I have called his office I hear back from his nurse in a very prompt manner.  Another time I called about my thyroid levels and requested a blood test.  His office is located on the other side of the city from where I live and his staff mailed me lab requests that I can do closer to my home. 

    My faith has been restored in health care again since having him as a doctor.  I would recommend Dr. Condon to anyone and I have recommended him to others. 

    - Brandon S.
  • D
    Susan Ashley MD
    Dr. Ashley is very quick to prescribe herbal supplements that she sells next door.  I kept questioning my thyroid's TSH levels after each blood draw and was told that these supplements would help me.  My results would come back with my thyroid levels highlighted meaning that they were above/below normal.  She kept prescribing different herbal supplements because "this is what you need, you don't need to have thyroid medication."  She ordered a $2,000 hormone test because of my health issues.  I was hesitate because of the cost but was sick for so long I finally did it.  I waited over 2 months to receive the results after calling the office numerous times.  I was finally informed that Dr. Ashley doesn't call patients back because "how can you bill for a phone call?"  I had to pay for an office visit to get my results back and was prescribed a 3 month hormone therapy. After the 3 months were up I called about a refill and was told that I needed to retake the $2,000 hormone test to recheck my levels.  Who has an extra $2,000 for a test to take every 3 months?  Most insurances do not cover for this test. I was always receiving phone calls to reschedule appointments, etc.  I was told that if I would just lose weight my thyroid issues would resolve.  I kept calling the office requesting another blood test to check my thyroid levels and never heard back from anyone.  After becoming severely ill and very concerned about my thyroid levels I went to another doctor.  Normal TSH level is 2.  I was at an 87!!!  Found out with my new doctor that the same hormone test could be done by a blood test that costs a couple hundred dollars not thousands.  I would not recommend Dr. Ashley to anyone if you have health problems or concerns.
    - Brandon S.
  • C
    South Hill Family Medicine A Columbia Clinic
    My doctor kind of moved and it is one of those nightmares, he got promoted to a different job, so a new doctor took over his job and so good for him, but not so good for me. He got promoted to be a professor or something like that and I was like, oh no but he did get somebody else to cover his patients for him. They have been good. They are a low group and they are decent. It is probably the same everywhere but I couldn't get in quickly enough to be seen whenever I had a problem. It is a group, so the bedside manner depends on who you get; the ones that I have seen have been very nice. I had Dr. Woodruff and he is the guy that stepped out and ended up going to Loma Linda University. This happened three years ago and he became the medical director of their medical group that they have throughout town. It is more than just the family medicine, it is throughout the city. So he left me hanging and I got this woman doctor who I didn't really care for too much because she was so new and so I didn't like how her bedside manner and how she took care of me. All the time, whenever I asked her a question about what was going on with my situation, she would look it up on her cell phone. I felt that she was just way too young, she was way too green and luckily she got pregnant and my original doctor came back and covered for her. So it was great that Dr. Woodruff covered for her. I am retired nurse so I am smart enough to be able to know if she was messing up or not and the period of time that she was taking care of me, I knew that she wasn't messing up too badly. I got my doctor back and that was really cool, so I was really grateful I got my doctor back. She was gone for maternity leave for quite a while and then I came back to my doctor and had a physical with him and he said, guess what I have got to leave, that's when I found out that he was leaving and going to Loma Linda. I haven't gone back since. He was a pretty good communicator but I did not like her communication. She only took care of me for a year. There is a new doctor coming in that was taking over Dr. Woodruff's patients and he recommended him so I will take my chances with him. I haven't seen him yet but I plan on seeing him and I hope it works out okay.
    - David B.
  • A
    Group Health - Veradale
    Appointment was on time, all medical personnel were professional and efficient. Everyone was knowledgeable and explained in detail the procedure before it was started. The surgery went smoothly, and was successful to relieve a painful bunion. The follow-up visit was pleasant. The toe was healing properly and the pain had been relieved. I have had Group Health insurance for over 20 years and have been very satisfied. If my primary care doctor is not available for an immediate appointment, there are other team members who can see me. I have always been able to get same day appointments when needed.
    - Patricia L.
  • F
    Valley Family Physicians
    Eight years ago, I relocated to Spokane and Dr Sudarsanam's family practice was recommended. My family liked Dr Sudarsanam, and we felt like we were receiving adequate care. After Providence's acquisition of the practice, the care, attention to detail, and overall service deteriorated alarmingly.
    I left the practice two years ago in order to seek a more interested and involved practitioner for unresolved medical issues, however for continuity sake, I chose not to move my  children. We have continued to receive a substandard service that culminated with a visit in October when my son was turned away after an 8 minute visit with the doctor and told he needed to schedule additional appointments for any questions he had about other healthcare issues. Although this had occurred before, this was the first time the policy was confirmed by the receptionist who told us that it was a means of billing and collecting for a visit for each healthcare topic. I noted that we had made the appointment for three concerns and that I was leaving work and my son was leaving school for the doctor visit. I requested an explanation from the doctor and the office manager, Reggie Anderson and asked that one of them call me. A week later, I called the office and again requested a callback, but they never attempted to return my call.
    Although disappointing, the experiences gave me some firsthand insight into the waywardness of our healthcare system and the need for oversight and better regulation. I have since moved my children to the care of another doctor. We've been lucky to establish care with a more concerned and interested provider.
    - karey w.
  • C
    Spokane Valley Family Medicine
    My wife made an appointment with Dr. Hurley's office for my annual labs for my medications. I received a phone message about 2 days before my appointment to remind me about a wellness visit. I had no idea what that meant. My wife informed the person at the front desk that I had questions regarding the side effects that I was experiencing (lack of sexual drive), that I wanted to talk to the doctor about. She was informed that the normal time for a labs visit would be 15 minutes, but because I had other issues to talk to the doctor about she recommended that the appointment to for 30 minutes. The appointment was then set for 30 minutes.
    The day of my appointment I arrived a few minutes ahead of time. We did the weight and blood pressure check and then the young woman asked me why I was there. Really you had no idea? I explained to her that my insurance company requires me to have my labs done each year so I can have my medications processed. I told her which medications that I take and she had the most difficult time entering it into the computer. I had to finally call my wife and have her tell us the exact names of each of my medications. This is when the hair on the back of my neck stood up! After that conversation the young woman remarked that my physical would be next. Except I did not believe I was there for a physical. No where was I ever told I was having a physical, I know that is not what my wife made my appointment for. Come to find out that "wellness visit=physical". When Dr. Hurley came into the room we talked about my medications and did a physical. I brought up the side effect issues and basically Dr. Hurley just
    ignored anything I said. This was at the point I said to myself "were done with you". He told me that someone would be coming in to take my blood. They took 3 vials of blood. I then left and paid the woman my co-payment on the way out. I was told that I would get a report about my blood work in about a week.
    I received my blood work and I have to say it was a joke! A one sided sheet of paper with a bunch of medical codes on it. There is a component column, value column and a range column. This told me nothing! I had to enter some of the codes into my computer and find out from Wed MD what the "lab results" meant. No cover sheet from the doctor telling me if I was going to live or die! Then I noticed that there was NO lab results for my kidney's or liver. When you are on a maintenance drug program you insurance company wants to see the kidney and liver tests results each year. There is a serious disconnect in this doctors office. This is all being administrated by Providence Medical Group. It was at this point I told my wife about my appointment and what really happened. Since she use to be in the medical community she understands what "should" happen at a doctors office and what "didn't" happen.
    Today when I received a notice from my insurance company about one of my maintenance drugs was going to be sent soon, I noticed that the name of the drug was not one I recognized. I looked up my prescription at the insurance company and noticed that it was going to be shipped soon. My wife looked the drug up and discovered it was the Name brand of the generic drug that I had told the young woman at the doctors office. I had to call the doctors office and explain to them that they were never told to change my medications from generic to name brands (your out of pocket is a lot more for any drug that is name brand). They said that they would correct this and send in the correct medication.
    At this time I will be looking for a better doctor then Dr. Hurley at Providence family medicine Spokane valley. When my wife called and questioned why my medical visit was not what she made an appointment for she was told that if you need to "talk to the doctor" you need to make a "special appointment" just for that. REALLY? I can see the writing on the wall now.......

    - Jennifer C.
  • A
    Argonne Medical Center
    I was out within 30 minutes.  I have been to that facility a total of 8 times in the last year and a half.  I have never waited more than 10 minutes to be seen.  The staff is very nice and knowlegeable.  The price is $50.00 a visit.  That is the best price I have ever seen and you get an extremely competant medical provider.  Debra Stanciu is very good at what she does.  I reccommend this facility to anyone who does not have medical insurance.  You will not find better service, cost, and wait times than you will here.
    - Carolene C.
  • C
    Rockwood Clinic
    I really wait until I cannot take it anymore before I go to Rockwood.  They have misdiagnosed, overcharged, and appointments are sometimes over 3 weeks out.  On the good side, I feel there "specialists have been very competent and extremely pleasant to work with.  If I want to see the compentent doctors, I have to wait weeks and weeks.  Rockwood charges up to three times as much as the quick cares do now.  Its not in my best interest financially to use their family practice. 
    - Carolene C.
  • C
    Rockwood Clinic
    I don't really like her very much. She's very bright. She has no bedside manner. I have her also for my mother and we've had a lot of problems and I'm thinking about changing doctors. The staff has gotten things mixed up sometimes and bill the wrong insurance for me. The communication depends on the day and what mood she's in; for me, it's not that bad but for my mother, she's not good. I admire her abilities but there are some other things that I don't like.
    - Eve P.
  • A
    Group Health - Veradale
    My last visit there was very good. When I walked in that door, there's about four different desks depending on where you'd be shuffled off to and all four of those receptionists know my name. They're very personable. They're contracted with Medicare, so they do the financing stuff form. But they've slipped a notch for administration. There's a lot of specialties that they don't supply a doctor for, so you have to go to other specialists, and you have to have a referral to do that. It used to be that I could talk to the referral person and I'd be approved or not approved on the spot but they've got it centralized now. I don't know where but it's kind of a big black hole. I called them up three days later and they said they're going to cancel my appointment if they don't get a referral from the specialist and so, I have to backtrack. I have to give them a C for referrals. The parking lot doesn't have a parking meter or fee, it's free.
    - Carl J.
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Family Doctors in Spokane Valley

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