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Crystal Panes Window Cleaning

Founded 1985 • Angie's List since April 2005

C Rated | 155 Reviews

Description

We provide cleaning of the following -Window cleaning -Gutter cleaning -Storm cleaning -Pressure Washing -New Construction cleaning -Screen cleaning -Repairs We also provide free estimates. -We have many references and satisfied customers. -Courteous and expert workers. We clean windows including storms, screens and new construction. We also clean gutters and do small repairs....

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C
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Verified Reviews

A few reviews for this pro…

C

RATED

12/03/2017

Initially I rated the experience with Crystal Panes as an F. I noted that after two years of great service a new person came out to clean the gutters. He doubled the price, blew wet debris all over the house, broke a branch off a specimen plant, and did a poor job cleaning the windows. Overall a truly terrible experience. The owner reached out and did everything he could do to correct a bad situat...

DESCRIPTION OF WORK
Gutter Cleaning, Window Cleaning

CATEGORY gutter cleaning, window cleaning

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed]. Again, If there is anything we can do to regain your trust please let us know. After reimbursing you and offering to come out to the property to fix the situation, we are still here willing and wanting to make you happy. Apologies again for the unacceptable service. Micah & Crystal Panes
C

RATED

11/08/2017

We were not here when they came out. The windows where "better" then they were, but not like they have done in the past.

DESCRIPTION OF WORK
Outside Window Washing

CATEGORY window cleaning

SERVICE PROVIDER RESPONSE

Hey [Member Name Removed]. Sorry to hear about this. Next time please call us to let us know that you are unhappy and we'll gladly come back out and touch up, or possibly redo the windows at no additional cost. I wouldn't want you paying for our service if you're not completely satisfied. Please let us know if there is anything we can do to make the windows look great and not better. Best, Micah &...
B

RATED

08/23/2017

I appreciated the company's contact and efforts to perform the work to my satisfaction.

DESCRIPTION OF WORK
As an update to my earlier review, one of the owners of the company contacted me to learn about the issues and concerns regarding quality of work performed by his company. He arranged for someone to come out and take a look at the job performed and took care of the areas that were missed or not done correctly. He explained that the quote for the work did not include cleaning the window sashes, although I was not aware this was an option to include or exclude as part of the quote for interior and exterior window cleaning. He did take care of this and wiped down the inside window sashes that were missed and touched up some other spots on other windows and screens that weren't cleaned well initially and did the basement windows that were skipped the first time. He also went above and beyond and re-cleaned some of the windows that became dirty since the the initial job though it was not their fault. I felt the company was sincere and cared about performing the job well and fixing the parts I was not happy with. In the end, I was satisfied with their service, but I would probably use another company next time as the end cost was still double what I have previously paid.

CATEGORY window cleaning

C

RATED

08/19/2017

I contacted the company for a quote to clean my windows and gutters. They scheduled someone to some out for an estimate and I received a copy of this estimate in a timely manner. The man they sent to do the job arrived an hour and a half late. He started with the gutters and that job seemed acceptable. The debris was placed in our compost bin. Prior to his arrival, I cleared space in front of most...

DESCRIPTION OF WORK
Window cleaning, inside and outside and gutters

CATEGORY gutter cleaning, window cleaning, replacement windows

SERVICE PROVIDER RESPONSE

[Member Name Removed]. Thanks for the updated review! I think there is still some confusion about the quoted price. The only additional charge we had was for the $50 screens/sash cleaning that you had requested time of service. Everything else we charged the same amount that was initially quoted. Sorry there is still some confusion. Let us know how we can make it up to you. Best, Micah & Crystal P...
A

RATED

04/12/2017

Excellent job, good, respectful, polite work.

DESCRIPTION OF WORK
Cleaning windows, including leaded pane windows

CATEGORY window cleaning

Services Offered

Crystal Panes Window & Gutter Cleaning

Services Not Offered

Gutter repairs.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, Check
Emergency Service
No
Warranties
No