AAA Blind Cleaning & Repair

DESCRIPTION OF WORK
Cleaning 10 Mini-Blinds

DESCRIPTION OF WORK
Tried to fix a broken loop cord on a pleated shade and could not. Bad experience.

DESCRIPTION OF WORK
One tops up bottom blind that had a string break and needed restrung.

DESCRIPTION OF WORK
THE PLEASANT PHONECALL:  I needed mini-blinds cleaned in 2 locations: at a house being renovated (location 1) and at my house (location 2), both in Bremerton, WA. On Thursday 3/7/13 (approx.) I did my research on Angie’s List where AAA Blind Cleaning had an overall “B” rating and saw that they had an A+ from the BBB, so I phoned Monte Ferrell the Owner of AAA Blind Cleaning to request his services. We had a very pleasant conversation: I mentioned Angie's List and how much I liked the video on his website showing the blind-cleaning process. He joked that he was kind of a movie star. He said that the only problem with my mini-blinds was that they had to be rehung immediately after cleaning or the slats stick together. He quoted me $95 for each location (total cost of $190 for 15 blinds), gave me an appointment date/time of Monday 3/11/13 at NOON, and said that he would phone ahead before arriving at location 1. He did NOT mention needing to hook up to any of my water sources to do this job. THE ARRIVAL:  Monte Ferrell the Owner of AAA Blind Cleaning arrived 4 HOURS EARLY on Monday morning and things got worse from there. I cannot recall the last time that I had such an unprofessional encounter as the one I experienced with Owner Monte Ferrell, and I certainly don’t EVER recall having to YELL at a business person in order to get them to listen to me. My complete story follows the Warning. WARNING: Please learn from my mistake. Be careful when you read reviews. I disregarded the poorer reviews of AAA Blind Cleaning on Angie’s List, and I am so sorry that I did. I thought that a few disgruntled people were inconsequential in light of the other good reviews and overall good grade on Angie’s List plus a good Better Business Bureau (BBB) grade. If you go to Owner Monte Ferrell’s website at www.aaablindcleaners.com you will see assurances that his company is “flexible” and will “minimize disruptions to your operations.” Monte Ferrell the Owner of AAA Blind Cleaning is NOT flexible and he created MAJOR disruptions to my “operations.” Owner Monte Ferrell has a demo video that shows NOTHING about needing to hook up to the customer’s water source (hot or cold). You will then see that AAA Blind Cleaning is rated “A+” by the BBB, but if you look closer, you will also see that BBB Accreditation means nothing! (That was an eye-opener for me.) All a business has to do is pay a fee and try to contact the disgruntled party, and the company’s record for that complaint is cleared. Here is the description of how BBB Accreditation is achieved: “BBB has determined that AAA Maintenance & Cleaning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. “BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services. “REASON FOR RATING "BBB rating is based on 16 factors. Factors that raised AAA Maintenance & Cleaning's rating include: "Length of time business has been operating. "Complaint volume filed with BBB for business of this size. "Response to 2 complaint(s) filed against business. "Resolution of complaint(s) filed against business. "BBB has sufficient background information on this business.” THEREFORE: If you hire Monte Ferrell the Owner of AAA Blind Cleaning, you CANNOT depend on getting an owner who treats his clients politely and professionally or who provides good results. You CANNOT rely on good grades given by the BBB or others. Any high rating by the BBB is absolutely meaningless; this is most disappointing, because I thought that the BBB was a consumer's watchdog.

DESCRIPTION OF WORK
Blinds were removed and cleaned on site, then reinstalled. They did some very minor repair (replaced some velcro which did not stay n place)