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Heating Oil Company reviews in Renton

Real People ~ Real Reviews ~ Real Results

  • I have been a customer of Genesee Energy for about 18 months. A few weeks back I called and asked for a 100 gallon heating oil delivery. I had received a 100 gallon delivery back during the recent very cold weather which was used up very quickly and when I called for another delivery I was told that a 150 gallon minimum quantity had been imposed to reduce the number of deliveries so as to to serve more people. This made sense during the cold snap and the delivery was made.
    However, a few weeks later after the "crisis" had passed I wanted another 100 gal delivery. When I called Genesee, "John" informed me that the minimum delivery was 150 gallons. I explained that I understood why that had been necessary during the cold weather but now that had passed and the weather had warmed up considerably I only needed 100 gallons. John informed me again that the minimum delivery was 150 gallons. I said that maybe I should look for another supplier and John said (and I found this difficult to believe that anyone working in a customer service capacity - and that means ANYONE in the company who is speaking to a customer) could actually come out with this "i think that would be a good idea" Really ? - Customer service ? more like a very bad joke.
    So I did, I got my 100 gallon delivery with no problem from Glendale Heating (thank you Kathy) and am now a happy bear.
    Genesee badly need to get some customer service training into their business or it will fail.(and I don't care how long they have been in business, people are not prepared to accept this sort of sub standard interaction in the modern world).
    - Alan S.
  • They found the old oil drum and discovered that there was a little oil left and it had not been decommissioned.
    - Jane L W.
  • unknown
    - Janet V.
  • They supply me with the oil and do the maintenance of my heater, which is quite old and they do a good job.
    - Ken F.
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Heating Oil Companies in Renton

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