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Redmond Tree Services Reviews
They emailed us promptly through Angie's List asking for available times. I replied and waited. And waited. After a week I replied again through Angie's List email. Waited another week. Finally I used the email contact form on their website to send them a note of complaint.
I received a call about an hour and a half later. The man on the phone said he just happened to be going through our file and noticed we were available that day, and scheduled a time for his guys to come out. No mention of the repeated emails. On the phone this contact said the guys were going to be out with their equipment in the area so it made sense for them to come by our place; he also mentioned that it was "possible" the service would cost more than the $400 worth we bought through Angie's List. This was not our understanding of the deal we bought, but I agreed because the trees did need trimming and he insisted the deal was still excellent because the guys were out with their trucks, etc, already.
The men came out and immediately told me the two trees in the backyard were way more than $400 worth of work. More like $800. I'm not an expert on tree limb removal but that seemed steep and also like a scam. When I balked this man immediately dropped $100 off and said he could knock tax off if we paid cash. Again: I'm not an expert on tree limb removal. But I was aware that there were a few limbs that did need to come down (e.g. over the neighbor's yard and dead-looking, one over our deck). I finally agreed. This is now $499 that we're being asked to pay when we signed up for the $199 Angie's List 'deal'.
The job took less than 45 minutes. Men walked around our yard with leaf blowers and cigarettes dangling from their
When I went to pay with a check, the lead guy told me it really had to be cash to knock the tax off otherwise the government will know he got the money. I was thinking like you do at a car dealership (where they say "cash" and mean "check rather than credit"). I felt this was fishy as well but wrote the check (with tax added) because the service was performed and, again, I'm not a tree limb removal expert and I had agreed beforehand.
The men took their equipment and left. Most of it. They left a bin with a few twigs and branches in it in the backyard, in plain view. I pulled it over to the side of the garage and sent them an email (via the contact form on their website) asking them to come get it. The bin was gone the next day but I received no apology or email (even so much as a "Thanks for letting us know we left some of our property on your property").
Poor customer service. Possible scam where they charge you extra because you used the Angie's List 'deal.' I recommend you do NOT purchase the Angie's List deal for this business when and if it comes around again.
I discussed potential work with the owner's son when he arrived. We agreed to do the
The owner showed up later and we discussed additional work they could do at a good price since his truck and crew was already on site.
Overall, they did the work quickly and didn't leave a mess. Turns out price wise, I think the first bid I got was actually a bit better on but not significantly. The trees were pretty wild so the pruning job took a bit of effort and the team did a pretty good job shaping up most of the trees.
I did ask for an additional quote for another section of arbor vitae hedge and they didn't get back to me - I think it might have been too small of a remaining item and they really didn't want to come back with a special truck ( I think they rent it for hedge trimming at that height ).
Overall no complaints - also nothing special.
We would highly recommend giving
Mr. The trees were down, cut into rounds and everything cleaned up in no time. The young men on the crew were very courteous and respectful of me and my property. I wish I had taken a video of the climber. He cut the branches as he was climbing up and cut the tree
Our trees and shrubs had not been trimmed since we moved in and he did a great job improving their appearance. In particular the Japanese maple and weeping atlas (which had tons of dead branches and looked awful) that he pruned now look amazing. Some of the other arborists told me to take out the weeping atlas as it was dying.
Also his bid was among the most reasonable.
* very professional
*great sense of aesthetics
* no upselling (he even told us not to do as much work as we had requested as it would not be good for the health of the trees and bushes; and he told us to wait until the winter to do some of the work when the shrubs were dormant)
* no scare tactics (like some of the others)
* really knows what he is doing
*There really were none
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