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Auto Body Repair reviews in Puyallup

Real People ~ Real Reviews ~ Real Results

  • My vehicle was totaled out, so no repairs were actually done, but South Hill Collision was far more responsive and proactive than my actual insurance company. They were honest and realistic about the extent of the damage to my car, and I felt like they were advocating for me and my best interests. I would absolutely choose them again if needed.
    - Amy H.
  • I was involved in an auto accident with a driver who had "State Farm" insurance. When selecting where to get my vehicle repaired from their list of repair facilities, I looked on Angies list to see if any of them were on it, and this one was. They had a good rating, and I knew where they were located, so I went with them. I brought my car in, they did the estimate (needed a new rear quarter panel, new rear passenger side door, tire and paint job) and contacted State Farm for the OK to start work. They had my car two weeks, but it came back looking brand new, paint job was perfect. They gave a lifetime warranty on the work they'd done. overall a very pleasant experience.
    - Dario P.
  • I used KD Auto Body based on a professional
    recommendation for some auto repair work to a Porsche Turbo.  The series of events was as follows:
    -Took car in and indicated area of repairs
    needed.  Plan of action was identified
    and work began.
    -Car remained in the shop while initial plan
    was found to not work.  So identified
    second plan.
    -Second plan was seen as improper as
    well.   Moved to third plan.
    -After about a month in the shop the car was
    ready for pickup. 
    -Upon pickup the repair clearly indicated a
    50% shade difference in color from the unaffected areas that needed to be
    matched (I was never shown samples or given the opportunity to choose
    color).  Additionally, the car was left
    for a month under plastic in a body shop and there were extensive vapor tracks
    on the paint and clear vinyl wrap.  To
    resolve this I needed to have the paint polished and a panel of the vinyl wrap
    replaced (neither of which KD Auto Body was willing to cover).
    -Later in a show of good faith and to give
    this business a chance to redeem themselves I offered a third project for them
    to handle.  They declined stating that my
    standards (of color match and not accepting paint damage to unaffected areas of
    my car) were too high.  Go figure?
    In summary, if you need work done to a nice
    car or have any level of standards what so ever, I highly recommend not taking
    your business to KD Auto Body.
    - Nicole W.
  • We paid our deductible and the insurance paid the difference. They were fast and did a really good job. They kept us updated every day. They finished when they said they would. The quality was excellent. We would definitely use them again.
    - cheryl m.
  • They made a point stating that each and every part was going to be a factory part. When we picked up the car it broke down within twenty miles and had to be towed back because the aftermarket radiator they used failed.
    Dirt in the paint, body lines not matching up and headlights aligned so low that they only illuminated about twenty feet in front of the car. Asked to have the panel alignment corrected, headlight alignment checked and squeak identified (that appeared after their repair) -- none of these items were corrected. My husband adjusted the headlights to where the car was driveable at night, adjusted the panel gap and found and repaired the squeak. And we ended up having another shop aligning the headlights correctly.
    To get the radiator replaced took another five days in addition to the original time it took.
    In my opinion the hallmark of a quality business is how willing they are to correct problems that occur -- this was not the case with this business.
    - John N.
  • It was overall very positive. It was covered by my insurance. The people were friendly, and they called me to keep me informed about what was going on with the Jeep. The work was very good. I can't tell anything different. It looks very good. They were very responsive. It took very long but it was not their fault. They were very professional.
    - Robert F.
  • I sent my girlfriend to these idiots to get a quote for some body work on her car (her Christmas present from me)

    I got a call after her visit, furious. She was treated rudely, condescended and sent away without a quote. I do not know how these morons stay in business with this kind of customer service, but don't send your wife or girlfriend there.


    - Stephen K.
  • The poor quality workmanship, dishonesty, and lack of professionalism I experienced at Blackstone is truly shocking. 
    Major things:
    During the interior detailing of the vehicle (it needed a specialty cleaning due to staining with hydraulic fluid) Blackstone's "specialty detailers" dented the passenger side sill plate. They also ripped the leather on the passenger side seat. I have pictures before it went in the shop that prove that these were not existing issues. They tried to return it to me as though these were existing issues or they "didn't notice."
    In removing said hydraulic fluid stains, time was of the essence, before they set. Blackstone "forgot" about the interior and let it sit in the shop three weeks before detailing. The stains can now not be removed. 
    Also, rather than do a deep cleaning to try and get stains out of the plastic seat mountings they airbrush-painted over the stains with beige paint to try and make it look as though it were clean. I did not approve interior airbrushing, but the most important thing is you can't paint over oil (hydraulic fluid) as it won't stick, so by the time I picked it up it was already peeling off. They lied to me about what the peeling was, and tried to tell me this was "natural wear and tear." The carpet was stained still, the headliner had not even been cleaned at all, and the seats were a little better but still stained. The manager pretended he didn't see the issue and again tried the "natural wear and tear" line with me. 
    The first time I came to pick up the car it wasn't ready, as mentioned, they had "forgotten" to do the interior at all. But also, a major task of theirs had been to specialty clean the hydraulic fluid from the exterior. While this appeared to be done there were large blobs of what appeared to be tree sap all over the hood. I asked what it was and the manager said "well, have you parked it under any trees lately?" Since it had been at the shop for two weeks at that point my answer was, shortly, "no." Also, I have pictures to show that there was no tree sap/blobs on the hood before we took it in. I asked to have those cleaned as the car was staying for the interior anyway. The next day the manager called to tell me that the sap/blobs where "some kind of corrosive chemical" that had eaten through the paint and the entire hood needed to be repainted and the clear protective guard replaced. So they did this - and then charged the insurance company for it (therefore racking up the total damage cost on my claim - this being an important note as the ultimate result is that the repair costs are currently higher than the vehicle's value, so you can guess where I am at with the insurance company right now), although they were the ones that had gotten the sap/blobs/mystery chemical on the hood. 
    At that time we also noticed that they had neglected to repair a huge scratch and dents in the rear (original damage). I was told that the scratch was so deep that the entire panel needed to be repainted. They did not repaint it (again lied to me) but buffed the scratch ineffectively (it was still clearly visible) and left the dents, which I saw immediately when I came to pick up the car the next time (at the same time I saw the issues with the interior detailing). 
    Along with the poorly done panel, and detailing issues, I also noticed that they had sanded over my sunroof glass (!) with a DA sander (no help for that but a new sunroof) and a nearby trim piece was sanded through the paint with a block sander. The clear protective coat was warped and rippled - to the naked eye and to the touch. The repainted parts looked dull, and felt rough. There was either a clear coat over-spray or dirt in the paint. They didn't take the masking off the mirrors or other detail pieces. 
    Basically - I took the car to get repaired and it came back with MORE damage. The paint work looked like a kid with a can of spray paint went to town on it. That awful quality work combined with really poor customer service and dishonest business practices is unlike any experience I have ever had at an auto-body shop before. I have used other local, family-owned shops with no problem whatsoever. 
    My insurance company did contact the manage and shop owner who offered to fix what they had broken/not fixed/done poorly. At first I agreed but after some thought I felt like I could not trust them to be honest and that I simply didn't feel as though their work quality was up to par. Ultimately what it comes down to is that I am not a car expert so I feel as though if I can see so many things that are wrong, what else is wrong that I can't see? I had work done by Blackstone on the undercarriage too and I just have no idea if that was done ok. If I went back, I'd have to go to a totally new shop just to have it checked over because I know Blackstone is dishonest. I wasn't willing to go that route, and my insurance company agreed with me. 
    Minor things:
    The vehicle was never ready when they said it would be. I'd call to find out when to pick it up and they'd say "Oh, well, it looks like it will be ready tomorrow afternoon actually, we'll give you a call." The call would never come. I'd call the next evening and the response would be "Well, it looks like it will be done tomorrow morning, we'll give you a call." The call would never come. I'd call the next morning. "Oh, well maybe this afternoon, we'll call you." No call, I'd call in the afternoon. "Oh yeah it's been ready for pick up since yesterday." 
    I'd arrive, they'd hand me my keys and that was it. No one came out to show me what work had been done on my vehicle. I was left to go and discover the parts left unfinished and further damage on my own. Then I'd have to go in and ask for the manager who would rush out to the car without a handshake and never an apology, and stand there while he tried to make excuses and insist that I was imagining things. 
    When they cleaned the interior they removed all of the items from the car, including my insurance card and registration. When I did finally take the car home, I could find nothing. The next day I called and the receptionist told me, clearly feeling that I was wasting her time, "well they ALWAYS put everything in a bag in the trunk. You should have checked there." Now, not working in the car detailing business I did not know that they ALWAYS put everything in a bag in the trunk and had not thought to look there indeed all of the things from all compartments of the car where tossed carelessly together in one big plastic bag. Due to the jumble, hand sanitizer had leaked all over the paperwork, which was annoying. I was able to carefully dry it out, so ultimately no harm, but would have been quite irritated if I had had to go get a new registration had it been ruined. 
    The front office staff need a bit of training on, er, professional attire and composure. I do get that they are young/teenage girls, but most memorably I was greeted with one young lady yanking her white tights-pants out of her crotch while announcing "O.M.G.!" She then stared at me for a bit until I announced my reason for coming into the shop. This is mostly eye-roll worthy but a simple "Hi, can I help you?" would have been perfectly sufficient and I would have entirely done without the display of wedgie extraction. On other occasions I came in to overhear the front office staff gossiping about difficult customers who had just called and waited for a while for them to finish up before they gave me "the look" meaning that I should speak as to why I was there. This was uncomfortable for me as by that point I was in because Blackstone had made significant errors in their work on my vehicle so, although I was polite, I was sure I was one customer that was being discussed quite a bit.
    - Julia Nicole T.
  • Everything fit perfectly, paint match is excellent.  The lens on the right headlight was scratched; both headlights were removed and lenses polished to match.  The impact affected the alignment so that was done.  Paint blending onto door was very good.  There was no need to ask for anything to be redone or adjusted, work done in three days.  Car was cleaned inside and out.  The other party's insurance paid the bill but the total came in about $100 less than the original estimate.  I will take any needed future work to them
    - Ray and Mary E.
  • I received an estimate on a Friday and took it in the following Tuesday. I was told that it would be ready by Friday afternoon, and it was ready at 2:30. They did a great job. Additionally, I was pleasantly surprised with the detailed cleaning and washing of the vehicle.
    - Richard D.
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Auto Body Shops in Puyallup

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