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Water And Smoke Damage reviews in Olympia

Real People ~ Real Reviews ~ Real Results

  • I'd hire again in a second! They came before the date promised, worked a full day and gave me progress reports daily. The crew was considerate of our new home,covered the floors and walls. Work is great; our goal was met.
    - Donna L.
  • This is a 12 year old home that has had a shower leak for a long time. A new type of sealer for the shower pan was used and didn't work. Being that water goes down, we didn't realize there was a problem. 12 years later we did! Insurance / Safeco was called and sent a claims manager to view damage. They didn't cover damage as it had been going on too long. Was given a list of folks to call. Their bids were all over the place. So I Checked on Angie's List. My wife started calling contractors and everyone was busy. We liked the reviews on Cascade Valley Construction, and so she called Thomas. To Busy! Well she kept calling him and offered to bake him a blackberry Pie. That was too much to resist and he came to our home. Thomas went under the house pulling insulation as he accessed the damage. It was bad. He took a video of the damage and we were shocked. All of the support beams and sills were rotten and that side of the house was sinking. Thomas asked a $1000.00 to start and tore into the Bathroom and part of the bedroom. We moved upstairs as the smell and black mold was bad. As I said He was very busy and took a month to get his crew in to repair damage. The out side wall had to be removed, the floor removed and sills and beams replaced. New flooring, Plywood treated, not OSB. second story had to be braced and leveled. New out side wall was built and siding put on. Belly board was something called white board and starting to rot. so Thomas used cement board as a replacement. Now the time had arrived to put inside walls up and a new shower. Thomas put the shower together correctly using a very thick shower pan and used cement board instead of plaster board that was used originally. He then put a red sealer on the floor and walls. Thomas smiled and said this time it won't leak, We now have a handicap accessible shower and a heated tile floor! Thomas was very good at explaining what he was doing step by step and his crew was great They were here to work when they said they would be and stuck with the job until our work was done We now know why He is so busy.
    - Michael M.
  • It took them a couple days to respond. They were supposed to evaluate my flooring for my insurance company to see if it could be repaired. As far as the insurance company told me, this was never done.
    - Michelle F.
  • I can start with home initial visit and the empty promise to do everything possible to make sure I was happy with the work. After that communication was poor, returning calls, scheduling and rescheduling was a common event. They work around their schedule not mine. It took them 3 months to complete job. Poor workmanship, lack of attention to detail, lack of common sense and they had to be reminded multiple times to clean and discard wasted material.
    - San Juanita F.
  • Wonderfully well!!! Thomas is A-1 in my book. He is friendly, honest, and thorough. He answers all questions, he has a great sense of humor, and talks frankly and directly so he is understood and he understands the customer. Thomas stands by his work. Thomas is the greatest find ever!!! I will not hesitate calling him to help with any construction around my house. He offers his opinions and suggestions, provides his experiences, and let's you make the decisions, and follows the choices you make. And he does it for a reasonable price. You're an ace, Thomas!!!
    - Jeri S.
  • They did a amazing job. I love the work quality and customer service. My carpets were so bad i couldn't even get the stains out myself. They did not rush the job, they took there time and re looked over the whole house several times to make sure there were no stains. They were very honest with there work and I deeply appreciate that. I would HIGHLY recommend them for anyone who wants there carpets cleaned.
    - Jamal B.
  • The chimney repairs failed to function. The “repaired” areas continue to leak. In the attic, the wet, moldy, contaminated material was left there un-bagged, leaving a health hazard to our family. The debris from the chimney repair was left on the roof, and the plaster dust on the stairwell was not cleaned up. My husband cleaned up the repair debris himself. The Clean Green co-owners were not responsive to our concerns. No final job walk-through took place. Post-remediation evaluation did not take place, leaving the quality and efficacy of the remediation in doubt. Industry standards were not met. Here are further details: Chimney: • The repairs made by Clean Green Restoration failed to function. When it has rained since the repair, fresh water goes down the chimney and through the flashing and into the attic. My husband had to wrap the chimney and flashing in plastic tarp so that the rain won’t get in. • Flashing still needs repair; without the plastic tarp, rain passes through • The intent of the remediation was to remove the white stains on the brick, however, the stains have come back due to ineffective flashing allowing rain to run down the bricks • My husband contacted on e of the owners two weeks after the job completion, regarding rain descending down the chimney and entering the attic. The owner replied that “everybody’s roof is leaking with these rains.” Neither the owner no anyone came out to look at it. • My husband called the co-owner at Clean Green on 1/5/15 to tell her what occurred. She asked “is the flashing leaking?” He said “yes.” He told her that he was wrapping large bath towels around the chimney base in the attic to mop up the water leaking in. At that time he told her the water had not reached the sheetrock. After this call, we did not hear back from Clean Green Restoration. To date, no one has come out to check or fix the leaking problem. • We were not informed by the Clean Green technicians, while they were working on the chimney that we had a cracked crown, and they went forward and attached the new rain cap to it anyways. • The new rain cap was attached incorrectly/poorly to the crown with only adhesion. • We have been unable to use our fireplace since Clean Green did the work due to these problems and the tarp wrapped around the chimney outside. • Recently we had 3 different professionals come out to inspect and assess the chimney and flashing. This is what they reported: o “Chimney Reflash – Flash appears to be tight to chimney, however the corners are suspect. Recommend seal flashing gaps.” o “The counter flashing on the chimney appears to be installed incorrectly. Recommend that the chimney be inspected by a qualified mason before re-roofing.” o “Existing crown cracked & poorly done. No expansion joints installed around the flue. Recommend new crown. Black rain cap over vacant flue not attacked correctly. Cap secured with adhesion.” Roof Vent • Vent was not repaired adequately. Water leaks through hole after rainfall. • The intent of the remediation near the vent was to return the wood stained by water to its original state without stains, however, the stains have returned. Attic • The wet, moldy, contaminated insulation was not cleaned up, bagged, or properly removed by the Clean Green Restoration repair technicians. • The Clean Green Restoration technicians mounded the wet, moldy, contaminated insulation and left it in an open pile in the attic. It was not bagged nor removed from out home. This contaminated material still remains open to the air in the attic. • According to the United States Environmental Protection Agency (EPA), regarding mold cleanup methods: “Discard, remove water-damaged materials and seal in plastic bags while inside of containment, if present. Dispose of as normal waster. HEPA vacuum area after it is dried.” http://www2.epa.gov/mold/mold-remediation-schools-and-commercial-buildings-guide • According to “A Brief Guide to Mold, Moisture and Your Home” by The United States EPA: “How do I know when the remediation or cleanup is finished? You must have completely fixed the water or moisture problem before the cleanup or remediation can be considered finished. You should have completed mold removal. Visible mold and moldy odors should not be present. Please note that mold may cause staining and cosmetic damage. You should have revisited the site(s) shortly after cleanup and it should show no signs of water damage or mold growth. People should have been able to occupy or re-occupy the area without health complaints or physical symptoms.” http://ww2.epa.gov/mold/brief-fuide-mold-moisture-and-your-home • According to OSHA “A Brief Guide to Mold in the Workplace” Mold Remediation/Cleanup Methods, Disposal of Damaged Materials: “Building materials and furnishings contaminated with mold growth that are not salvageable should be placed in sealed impermeable bags or closed containers while I the remediation area…It is important to package mold-contaminated materials in this fashion to minimize the dispersion of mold spores.” https://www.osha.gov/dts/shib/shib101003.html • According to Chapter 10 of Fungal Contamination: A Comprehensive Guide for Remediation, Second Edition: “Enforce work procedures that emphasize a clean-as-you-go approach…Bag all waste immediately rather than allowing it to pile up on the floor.” http://www.survivingmold.com/legal-resources;environmental • The Clean Green Job Description states: “All material will be properly disposed of per industry standards.” It was not. • The damaged insulation: o Was contaminated with mold o Was moldy, left in the attic, out in the open causing long-term exposure in the attic and creating an environmental health hazard o Without implementing proper disposal standards, attic mold remediation was nullified o It still needs to be removed and disposed of according to industry standards o It remains a health hazard to our family o The area in the attic lacks properly functioning insulation now o Clean Green Restoration did not replace the removed insulation Dinette • The top left cabinet has had a foul smell since completion of the job. The area is right below where rain descended down the chimney’s sides onto the insulation and underlayment surrounding the chimney in the attic. Stairwell • Fresh plaster dust covered the stairs because the Clean Green technicians did not clean up after they finished the work. My husband had to vacuum it himself. • My husband contacted the owner the next day regarding the plaster dust in the stairwell. Overall job concerns • Since the job completion, no on-site final walk-through of the work has taken place. • No post-remediation evaluation has taken place. This and the problems listed above show that the work done at our home by Clean Green Restoration did not meet professional standards for the repairs and mold remediation. Clean Green left us with failed repairs, continued water leakage, damage, mold, contaminated material, and a health hazard to our family.
    - Lisa and Thomas C.
  • He is reasonable and flexible. He works with me and does a nice job. He seems to be real busy with other jobs and kind of fits you in around that in a way that can be a problem but in a way that can be good too because that means I get a good deal because he fits me in around other things he is doing but it does tend to drag our work over time. He uses my little jobs as filler in between the bigger jobs he does. I would recommend him. He did a nice job and he was a pleasure to work with. I appreciate the work he did.
    - Karl J.
  • I found signs of mold on a wall in a home in Olympia that I rent out. It was built in 1972 and is surrounded by huge trees, so I was concerned that the visible mold was an indicator of a larger problem. I felt a special urgency because I had new renters moving in within the next two weeks.
    I found Clean Green Restoration through Angie's List and called them. The receptionist was extremely personable and helpful, and arranged an appointment for the next day. Melvin arrived at the house right on time. He listened carefully to my concerns and addressed each of them thoroughly and professionally. We walked all through the house, with me pointing things out and Melvin inspecting and testing. And all the while he was patient and personable and knowledgeable. After 30 minutes or so, I felt like I had a much greater understanding of different kinds of mold to look for, where and how it is likely to appear, and which types are toxic. Melvin concluded that I did not have a serious mold problem and told me how to treat the surface mold spots on the wall safely and effectively.
    Feeling very relieved (I was imagining hundreds or thousands of dollars of damage behind my walls), I asked Melvin if I should pay him for the house call then or wait for him to send me a bill. His answer? "No charge."
    While I did not require an estimate to remediate my mold issue, I have no doubt that the estimate would have been fair and the work would have been thorough and of the highest quality.

    - Donna A.
  • Gary was good to work with, responsive, easy to work with, honest and direct on what he would / could do and what he could not.  His bid and final costs matched well and he was very good at letting me know about potential costs ahead of time.  He started and ended on time and quickly.  I would be happy to do business with him again.
    - D R.
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Water And Fire Damage Services in Olympia

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