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Appliance Repair reviews in Olympia

  • A
    The technician was extremely nice and helpful! He was super clear about everything that needed to be done and all of our options which was really nice. He gave me every option and did not try to sell me on unnecessary things. I was very pleased with the service from the technician and the company over all and will definitely be using them again.
    - Burgandy P.
  • F
    As executor of my sister's estate it's my responsibility to pay her outstanding bills. Well, I got a bill with a returned check from Appliance Repair Plus in Shelton (360.427.1202), addressed to the estate of my sister. I had her accounts frozen immediately after her death and expected this to happen, that's what probate is for. They knew she had passed. They added a $12 fee from the bank returning the frozen check, fine with me, they had no control over that. What they did do was add another $40 (keep that figure in mind) fee on top of that. Now, any person with a shred of decency would have waved that extra fee because of the circumstances. Not them. I called to tell them I would be more than happy to pay the original bill plus the $12 the bank charged them but I would not be paying the gratuitous $40. The woman I spoke with never corrected the amount I stated, then said "I had to look in the obituary column to find out she had passed" (note that remark, as it comes into play later). She spoke to the manager and got the fee waived. Thank you. Then I looked further. At the bottom of the bill it says $30 fee for NSF or returned checks. I was going to mail the check in but then thought "no, let's see what kind of bottom feeders would charge a dead woman MORE than they charge everyone else". I go in today (12/2617) to pay and the guy at the desk (the manager) was the only person who was not an oxygen thief. He was decent. Here are the other players- limpy douchebag Shrieking Harpy they keep locked up in the back I explained to decent guy what was going on and showed him the discrepancy between what was stated at the bottom of the invoice ($30) and what was charged ($40) and that I would be paying neither of those charges. He goes to the back room. Granted, I'm a bit irate and probably was not at my most eloquent. Here, in not strictly chronological order is what happened next: Limpy douchebag- "you should have called us when you found out she was dead". Really. In his mind, the order of things is: 1. Find out sister is dead 2. Immediately call appliance repair company (360.427.1302) to ascertain whether or not she has outstanding bills 3. Call family and inform them of a death Remember that, folks! Call your local appliance repair company first. Shrieking Harpy- "We took off the charge, you should be grateful but now you're ********?" Maybe someone forgot her noon feeding of live rats. Shrieking Harpy "are we just supposed to assume that everyone that has a returned check is dead?" Here she has established they have multiple returned checks. Shrieking Harpy- " I had to find out she was dead through Facebook". My sister didn't have Facebook. Please see her initial response. She's either lying or more than one person dies in any given two week period after they have their appliances serviced by this company. Shrieking Harpy, when asked about the $40 charge- "that was a mistake". I don't buy it. Remember, she already established they have multiple returned checks. If you have multiple returned checks you are used to writing a specific sum, i.e. $30. To write $40 goes completely against trained and muscle memory. Limpy douchebag- "do you think we were trying to steal an extra $10 from you?" Yes, limpy douchebag, given all the evidence, I do. I firmly believe they were trying to take advantage of a person in grief, hoping that a small extra charge wouldn't be questioned. Sorry, not my first time at this particular rodeo.
    - James R.
  • A
    I called Bill on Friday afternoon and he returned my call early Monday morning. He gave me some tips for how to fix it myself then told me his rates. I kept my fingers crossed but was happy this his rates are so reasonable. What he told me over the phone didn't appear to work, then he walked me through a couple more steps and everything is fine. I would happily pay him a consultation fee if he sent me an invoice. Bill is the epitome of knowledge and professionalism.
    - Shamus H.
  • A
    The repair person they sent was very good. He was very personable and he found the least expensive way to fix the problem. Their service calls are extremely expensive. They are quick to respond. 

    I was satisfied with the work and would recommend them.
    - Susanne B.
  • A
    He fixed our dryer for a little over $300, and it works great. He tested the parts, said he could only find one that was faulty, and he had the part the next day and came out early on a day he usually takes off to fix it. He is pleasant, and has given us some advice about maintaining some of our other appliances. I will never call another appliance repair service again as long as he is in business.
    - Derek B.
  • A
    Martin was fantastic!  He gave me a specific time of arrival, not a broad window, and was quite punctual.  His rates were very reasonable and he cleaned up after himself.  He was friendly and explained everything in detail.  I will use his service again in the future and I would recommend him to all of my friends!
    - Lisa Marie H.
  • F
    Called to schedule an appointment with Sears who contracted the job to A & E.  On the day of service I was scheduled for a 4 hour block of time to be available.  I waited the entire block, and was called at 8 minuted before the end of the scheduled block to be notified that the service provider had called in sick and I would have to reschedule.  When I tried to call back to reschedule I was on the phone for 5 minutes making it through automated menus.  I was told I could reschedule for another day but I would have to make myself available for another four hour block again.  I simply canceled altogether.
    - Lisa Marie H.
  • A
    Martin Foshaug is your trustable old fashioned professional serviceman. He'd been here before in 2011 to fix my refrigerator that stopped being cold. He  replaced a part and got my fridge working great for about $85 total. So I called him when my washer was making loud horrible noises and wouldn't spin. He had advised it would cost more to fix it than it would be to replace
    it.   We talked about different brands and he was helpful and informative. He charged me about $12 for a belt and put it in; it didn't fix it but it got me through the week when I'd be off work and could go get a new washer. Use this guy- he's s the real deal.
    - Paula B.
  • A
    When my washer died I needed a quality long lasting washer and I had to buy within my budget - a lot to ask for!  The crew at Harold's in Lacey were knowledgeable and professional, and Bonnie was willing to work with me to meet my budget restraints. They have friendly and respectful delivery people, who left their shoes at the door while installing the washer, since it was raining! I highly recommend this appliance store. Delivery & Installation was $45.
    - Paula B.
  • A
    I received a call back from Bill promptly after leaving a message for service.  He gave me some DIY instructions to complete over the weekend to save costs and advised me to call him back on Monday.  I was able to reach him early morning and he arrived around 10.  He was direct in his costs, gave me options to the repair and was very nice to my toddler who was pulling his ear the entire time.  I would definitely use Bill again for appliance repair even if he won't take his shoes off :)
    - Erin S.
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Appliance Services in Olympia

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