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Skylight Installation reviews in Nine Mile Falls

  • A
    Window Replacement Systems
    After an in home consultation (note that we're thirty miles away from their facility) we agreed on the scope of work and number of repairs/replacements and approximate cost.  The owner (Todd) gave us a very detailed work and material, fixed price, estimate (always a good thing and a good sign of a reputable business).  When we went in to choose our new door etc. we changed our minds  (several times actually before we both agreed, although not unusual for a husband and wife actually getting to see the doors, glass, etc for the first time ... just saying) regarding the door, the door glass, and the adjacent window.  Todd was very helpful and very patient during the process and provided knowledge and guidance based on our questions and desired outcome.  When my wife and I finally figured out exactly what we wanted, Tod sent us a revised (again very detailed quote) and we authorized the work and provided a partial down payment.   After the parts were ordered and the door etc. was outfitted and stained we set up the date and time for the work.  

    The day of the work, a crew of three showed up, (the entire crew was awesome by the way) on time with all the contracted merchandise.  The time to complete the work was estimated to take less than one day ... but we all know that once you actually get into the "guts" of the job that there can be unpredicted surprises.  The removal of our picture windows turned out to be much more difficult than anticipated, this due to years of sun, heat, and cold that basically melted the original mounting material to the window frames of our house.  Also, the window adjacent to the front door (which was originally glass block) was framed in a non-standard way.  Well, basically it took two more trips for reframing, and then re-staining (the stain shop accidentally got the stain on the frame for the new window wrong and it didn't match the door).  

    So, things happen when you get into the job ... but now the good part.  The crew was professional, courteous, kind, and dare I say FUN!  These guys take immense pride in their work and are perfectionists ... as is their boss.  They apologized for any added inconvenience that the additional problems had caused (and again, not their fault in any way).  I talked to Todd about the scope of the job, which had increased due to unforeseen problems, and asked him if he needed/wanted more money because of the complexity of the job.  He stated that he had quoted a firm, fixed price and appreciated our offer, but we had a contract, and that he was fine with it (I know that he did not make anywhere close to the profit that he had anticipated).  To me, the quality, timeliness of their work and the honor and integrity the he, and his entire crew demonstrated is exemplary (and rare if you read some of the contractor nightmares that other people have endured).  

    On the last day of the installation (it was Nov.17th ... yes the big windstorm that did so much damage in this area)  there was a slight howling noise from the new skylight (most likely due to the 60 -70 M.P.H. gusts of wind).  The lone crew member sent out to finish the job (it was now dark and beyond quitting time with dangerous winds) insisted that he wanted to go up on our roof to make sure that the weather stripping etc.  was correct and that there were no problems.  I thought is was way too dangerous as our house if two stories, so you're up there a ways and it's a long way down, this while we were experiencing record winds at the time.  But ... up he went (my only contribution at this point was to hold a spotlight to try and at least make it so he could see where to step).  He pulled the skylight, added more weather strip and remounted it.  Then he did a "smoke check" to make sure that there was no air leakage. (Thanks Ryan ... I still think you're crazy).  At any rate, throughout this entire process, we felt that we were among friends, and friends that we trusted.  

    If you have read this far, you know that we fully recommend Window Replacement Systems (I have already given their card to our neighbor who needs some door/window work).  We wish them all a Merry Christmas and Happy Holidays, and they all deserve it because they are a hard working, fair, honorable group .  Thanks Guys!!!!

    Thanks Phil and Diane L.
    Nine Mile Falls, WA.
    - Philip L.
  • A
    Alpine Construction
    took a while to connect but once we did, they were great.  did evaluation and were very honest, returned to do sealing etc.  not disruptive, very friendly.  we will be calling them in 3 yr when our roof will likely need some attention.
    - Katherine W.
  • A
    Therma Shield Solar Control
    The work was done well and turned out as promised. I especially appreciate Alex's professionalism, timliness, and ability to follow through to complete the job as contracted.
    - Brenda W.
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Skylight Installers in Nine Mile Falls

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