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Hvac Repair reviews in Nine Mile Falls

  • F
    My experience with Capstone Construction was one of the worst experiences that I have had with any service industry company - ever.

    Capstone Construction was hired to construct an approximately 350 sf, $105,000 addition to my home; the addition was required to make my house more accessible for my wife who has several physical disabilities and suffers from the effects of stage 4 cancer and the treatments.

    I was conned into what ended up being a very expensive scam; by the time Capstone Construction left the job there was an estimated $150,000 worth of defects in the new construction and damage to my existing home and property. I was lied to by Capstone Construction from the beginning, some of the lies were:

    1. They agreed that the construction would be completed in approximately 2 �� month. It took nearly 6 months.
    2. They agreed that the job supervisor would be on site every day to verify that the work was being constructed properly and per the construction documents. The job supervisor did not inspect the work; If the job supervisor did show up he only showed once or twice a week for about 15 minutes; the job supervisor was unable to read the construction documents or understand construction very well; if he was confronted with a construction error he would just come up with a line of B.S. and not address the issue.
    3. Capstone Construction only uses top quality employees and licensed subcontractors. 7 out of the 18 subcontractors were not licensed even though Capstone put into writing that all their subcontractors are licensed and bonded; a good portion of the employees and subcontractors could not read English or understand construction documents, most were just basically semiskilled handymen; literally every trade produced defective work ��� a sampling of some of the defects are: the excavator damaged the underground plumbing even after I had all the utilities located; exposed rebar in the foundation; sloppy concrete finish work on both the interior and exterior slabs and walls; improper foundation work that is not constructed per the construction documents; framing that does not align from floor to floor; framing that was critical to be framed plumb and square that was not framed plumb and square at all; the roof was framed at the wrong roof slope; the wrong windows were installed and windows were installed at the wrong height; all of the hardwood, LVT flooring, and underlayment was installed improperly which voids any warrantees; all the door were damaged or installed improperly; improper plumbing installation that diminished any usable water flow to the exterior hose connection; light switches mounted about 12��� to low; improper HVAC ducting; improper exterior siding and trim installation; incorrect roof flashing; improper roofing installation that allows the roof to leak substantially when it rains; leaking rain gutters; improper attic ventilation; poor quality interior trim work; unequal rod iron baluster spacing at the interior guardrail; damage to existing tile and carpet flooring throughout; incomplete painting on the interior and exterior; substantial amount of paint on the new vinyl window frames; broke three interior stairs; and damaged two skylights. None of these or any of the many other item were corrected before Capstone and their subcontractors left the job.
    4. It was agreed that Capstone Construction would completely seal off the existing house from the construction area during demolition and construction. Capstone Construction failed to seal of the existing house which resulted in the entire existing house and all of its contents being covered in an extremely thick layer of dust, this happen repeatedly. In addition there was not any winter protection provided to the exposed living spaces during the entire winter.
    5. It was understood by Capstone Construction that Capstone Construction was being hired to be the General Contractor because I did not have any time to devote to being my own contractor due to my heavy work load at my job as an Architect, and because of the time commitment required to assisting my wife. I ended up spending well over 100 hours of my time doing Capstone Constructions job attempting to make sure that the construction moved along and was somewhat conforming to the construction documents.
    6. I was conned into hiring Capstone Construction when they told me that they are fast and that they would give my job extra attention because of my wife���s health and her urgency to have the accessibility improvements completed as soon as possible. Capstone Construction was extremely unresponsive to any sense of urgency when it came to meeting the agreed on completion schedule or to my wife���s needs; in fact just the opposite, they ended up scamming us.

    I held back a portion of the contract funds owed while I attempted several times to work with Capstone Construction on compensating me for all the defects and damages; we agreed to mediate a settlement on compensation in good faith, however Capstone Construction decided to blackmail me into settling into being compensated for pennies on the dollar for the defects and damages, or they would take me and my wife to court if I attempted to settle for more, they were fully aware that we did not have the time or the money to fight them in court.

    So in conclusion, if you don���t want to be scammed and end up with substantial defective construction like we did, I would recommend that you not even consider Capstone Construction.
    - Andrew M.
  • C
    Trademark Mechanical Heating & Air Conditioning
    First, the bad: I wanted a quiet modern heat pump system to replace my tired old furnace. What I got was a delicate Rheem system all cram-full of fussy electronics that is very finicky, and far from quiet. At times it sounds like an old motorboat revved up all the way. It ran all right last summer, keeping us nice and cool. Then when the weather turned cold it failed multiple times. It took three months, multiple service visits, and a super-special elite consultant to finally figure out that the air return was not large enough and it was starved for air. Isn't that special--they failed Installation 101. Even the super elite technician took two trips to figure it out. He re-adjusted nearly everything, leaving me wondering if the Trademark techs know anything. The good: Their office people are excellent. Every time I called the sent someone right out. If only they had brought some clue with them. (If you use Trademark, insist on Perrin. He is very good.) The bad again: I got fed up with having to nag them for every little thing and zero follow-up. Don't deal with Tom unless you enjoy repeated calls to make him keep his promises.
    - carla s.
  • A
    Revive Heating and Air Conditioning LLC
    Daren McGrath came out and fixed my daughter's heat pump after he learned that she was sick and without heat. He went of his way, even though he was very busy! He was so wonderful to work with and very kind. He went above and beyond!
    - Sandra A.
  • A
    Mc Cleary Heating and Air Conditioning
    Our AC unit went down Thurs. nite and called another popular company first that had a coupon, but the earliest time was Friday the next day for after hours service after 4 pm. and it was going to be $135/hr PLUS the $ for the 20 point inspection coupon, which I cancelled not knowing what was wrong since that wouldn't have fixed it anyway. (Thanks Angie'sList for refunding that immediately.) So, we called McCleary around 7:30am. and they gave us the serviceman's phone on their voice message. Robert called back quickly and gave us a time of 1pm. to 2pm. and got here on time. (Note: we live 40 minutes out of town too). They went straight to the AC unit and found a capacitor was bad so the fan wouldn't run. Fortunately we'd turned it off when it made a bad noise. He replaced the capacitor with a heavier duty one and we were up and running in 15 minutes! Yeah - it hadn't burned up so only cost us around $220 for the part and 1-1/2 hrs time! The other review is true for us also- we won't use anybody else now either unless necessary. AND if they had installed our system it would've been right saving us $600 for that solder redo!
    - Deborah W.
  • A
    Holliday Heating & Air Conditioning Inc
    Overall it went good. He arrived on time preformed the work we discussed. Gave me details on the system and recomendations on the parts I need to replace to prevent future issues. Also discussed maintenance plans with me and we signed up for it.The price we were quoted on the phone was the price we were charged.Overall things went well.
    - b b.
  • A
    Aire Serv of Spokane
    When I called I spoke with Eric who sent out a tech that afternoon. He showed up as scheduled and quickly found the blown fuse. He then found the source of the problem. The older compressor was drawing to many amps on startup. He installed a new fuse and a hard start kit to fix the problem. This kit reduced the amp draw from 57 to 32. No more blown fuses. He also told me that my 10 year old compressor was still working fine once it got started. I got excellent service, a good explanation of the problem and they didn't try to sell me anything i didn't need.
    - Landon W.
  • F
    R&R Heating & Air Conditioning
    Started off bad.  Dispatcher called and said they need to reschedule. We agreed. Tech called to confirm appointment. I tried to give him directions and let him know the GPS would take him to the wrong place. He said he doesn't need directions he know's how to find it.Later he called and was lost and needed directions. He was rude and wanted to argue with me.
    Once he got here he poured water in to the condensation pump and verified it was bad. (spent less than 5 minutes)He then said it would be $89.00 for telling us it was bad even though we already told them it was bad. The pump would be $163. (found brand new one online for $60)He then told us it would be another $97 for the preventative maintenance. 
    When we scheduled the appointment we were told it would be $97 for the preventative maintenance and they would look at the pump.
    Since he was trying to charge more than was agree on we told him to stop and not do anything. He then was emailing the company to see what he should do. This went on for almost an hour.
    We called in to the office and they said the $97 dollars would cover the maintenance and looking at the pump. The tech is in our home telling us that they make them charge the diagnostic fee first then the maintenance...
    Since we were getting two different stories and the whole thing seemed like they were trying to take advantage of us we just wanted him to leave. He was at our house for over an hour and only did 5 minutes of work.
    Finally the office agreed not to charge us and he could just leave.Apparently they didn't tell the tech that because he was still going to charge us until we told him Matt at the office said if we wanted him to pack up and leave they wouldn't charge us.
    - b b.
  • A
    Sturm Heating & Air Conditioning
    Technician arrived exactly on time (rare with service companies these days). Serviced our heat pump and made a minor repair, no extra charge, during his inspection. During his visit, he conveyed a great deal of information on the best method of operating our heat pump. Even talked me out of purchasing a "set back" thermostat for our older heat pump, which would have cost me about $100. I wouldn't hesitate to
    - Millard F.
  • F
    Sturm Heating & Air Conditioning
    I had a bad experience with them. I was unhappy. I told them right away when it got hot that the air conditioner wasn't sufficient because I couldn't set it unless I set it way cold. I usually like to set my air conditioner between 71-73 and if I would do that it got so hot that it would never catch up. I would always be setting at 76 or 77. When I called them to look at it, they said there was some piece they didn���t have. They charged me $95 and never came back. They never called back to set up another date. When they did the installation, it wasn���t a sufficient size to make it so that it would cool. If it is a hot day I hated to set it to 70 but in this house if I didn���t, it wouldn���t get cool. It turned out that a friend of mine was able to fix it and it didn���t need the part. It turned out that the heat pump just needed to get the dust out of it and then it worked again. We fixed it ourselves and we shouldn���t have had to.
    - Marilyn R.
  • A
    Norco Heating & Air Cond Co
    perfect, as usual
    - Ragan S.
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