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Home Improvement reviews in Nine Mile Falls

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  • First met with Mark and then James. Both were very knowledgeable and helpful. They dealt directly with my insurance company and there were no problems at all. James was helpful in helping us figure out what we wanted in the way of shingles, ice dam protection etc. The work crew could not have been more punctual, polite and hard working. They had the entire old shingles removed and new ones installed in 2 days. They cleaned up all trash and debris. Couldn't have been more pleased. Everything was better than expected. We ended up paying only our deductible, and had an upgrade in shingles to boot! This company is highly recommended!!
    - Steve F.
  • While the doors were a little more expensive than we were hoping, the service, quality and lifetime warranty were exceptional, so well worth the price. Also used their 18 month no interest payment plan, this was very helpful in selecting Renewal by Anderson. Everyone we came in contact with were very nice and helpful. The best were our installers Tyler and Cody, they were excellent. It was a two day project - they were on time, friendly and very concerned with doing the job correctly, which they did. They also cleaned up the areas where they worked, can't even tell they were here! Day one was a cold day but nice, but day two was snowing all day - that did not slow them down one bit. They worked hard and got the job done right. Would definitely use RBA for our future window replacements.
    - Mike N.
  • Worked with this company for a few years; started out great with one english speaking cleaner & her non-speaking (Russian). English speaking cleaner quit :O( Service went down hill rapidly. VERY hard to get english speaking cleaners, cleaning was always a argument, broken things found hidden, no communication possible. I charged them for a antique lamp shade they ruined; then they just decide to not show up or return my calls. I would not recommend this company... I am now wondering with all said and done, is if they are providing light workers?
    - Chris C.
  • This job went quite well. I was drawn to the company as a local family-run small business. The price was within dollars of everyone else in the area, and they gave me a 10% military discount. I like this small business, and I offer a couple suggestions for them to improve service and cut costs in the meantime. It appears that this is a one-man-in-the-field operation with Micheal Cyr carrying most, if not all, of the load. In order to get this job done, they first had to schedule Michael to come out and inspect and do an estimate, from which I was able to get an appointment the following week or so. Many others in the area were able to tell me how much it would be over the phone (all within $25.00), based upon information I gave them about the house. So, when all was said and done, all the estimates were within a few bucks, but Dryer Ducks spent time and money to estimate that others didn't. Customers probably prefer a process that doesn't bother them with two visits. I believe for the cost-benefit payoff, Dryer Ducks would do well to initiate simplified ways to closely or precisely estimate costs, and thereby save their own cost of conducting estimates. The most common metrics used to make estimates included flat fees for the visit, costs for certain numbers of vents, costs per extra vent, and square footage of the homes. Dryer Ducks could easily implement any or all of these methods, and still be within a dollar or two, while NOT paying for an estimation visit, and possibly NOT lose any customers because of the extra visit. Finally, Michael Cyr is a fine young man of a caliber rare among his peer age group. He has a work ethic, professionalism, and courtesy, just not found. Furthermore, by all indications, he is the lone sled dog pulling Dryer Ducks along, though I understand Dryer Ducks has recently doubled its service personnel in hiring another person. Nevertheless, Dryer Ducks owes a tremendous debt (if not a sizable raise) to Michael Cyr.
    - Pete J.
  • Sean bent over backwards to accommodate us. We had a deadline to meet and he scrambled to fit us in. He was very professional and patient and did a thorough inspection. He very much exceeded my expectations.
    - THOMAS D.
  • My experience with Capstone Construction was one of the worst experiences that I have had with any service industry company - ever. Capstone Construction was hired to construct an approximately 350 sf, $105,000 addition to my home; the addition was required to make my house more accessible for my wife who has several physical disabilities and suffers from the effects of stage 4 cancer and the treatments. I was conned into what ended up being a very expensive scam; by the time Capstone Construction left the job there was an estimated $150,000 worth of defects in the new construction and damage to my existing home and property. I was lied to by Capstone Construction from the beginning, some of the lies were: 1. They agreed that the construction would be completed in approximately 2 ½ month. It took nearly 6 months. 2. They agreed that the job supervisor would be on site every day to verify that the work was being constructed properly and per the construction documents. The job supervisor did not inspect the work; If the job supervisor did show up he only showed up once or twice a week for about 15 minutes; the job supervisor was unable to read the construction documents or understand construction very well; if he was confronted with a construction error he would just come up with a line of B.S. and not address the issue. 3. Capstone Construction only uses top quality employees and licensed subcontractors. 7 out of the 18 subcontractors were not licensed even though Capstone put into writing that all their subcontractors are licensed and bonded; a good portion of the employees and subcontractors could not read English or understand construction documents, most were just basically semiskilled handymen; literally every trade produced defective work – a sampling of some of the defects are: the excavator damaged the underground plumbing even after I had all the utilities located; exposed rebar in the foundation; sloppy concrete finish work on both the interior and exterior slabs and walls; improper foundation work that is not constructed per the construction documents; framing that does not align from floor to floor; framing that was critical to be framed plumb and square that was not framed plumb and square at all; the roof was framed at the wrong roof slope; the wrong windows were installed and windows were installed at the wrong height; all of the hardwood, LVT flooring, and underlayment was installed improperly which voids all warrantees; all the door were damaged or installed improperly; improper plumbing installation that diminished any usable water flow to the exterior hose connection; light switches mounted about 12” to low; improper HVAC ducting; improper exterior siding and trim installation; incorrect roof flashing; improper roofing installation that allows the roof to leak substantially when it rains; leaking rain gutters; improper attic ventilation; poor quality interior trim work; unequal rod iron baluster spacing at the interior guardrail; damage to existing tile and carpet flooring throughout; incomplete painting on the interior and exterior; substantial amount of paint on the new vinyl window frames; broke three interior stairs; and damaged two skylights. None of these or any of the many other item were corrected before Capstone and their subcontractors left the job. 4. It was agreed that Capstone Construction would completely seal off the existing house from the construction area during demolition and construction. Capstone Construction failed to seal off the existing house which resulted in the entire existing house and all of its contents being covered in an extremely thick layer of dust, this happen repeatedly. In addition there was not any winter protection provided to the exposed living spaces during the entire winter. 5. It was understood by Capstone Construction that Capstone Construction was being hired to be the General Contractor because I did not have any time to devote to being my own contractor due to my heavy work load at my job as an Architect, and because of the time commitment required to assisting my wife. I ended up spending well over 100 hours of my time doing Capstone Constructions job attempting to make sure that the construction moved along and was somewhat conforming to the construction documents. 6. I was conned into hiring Capstone Construction when they told me that they are fast and that they would give my job extra attention because of my wife’s health and her urgency to have the accessibility improvements completed as soon as possible. Capstone Construction was extremely unresponsive to any sense of urgency when it came to meeting the agreed on completion schedule or to my wife’s needs; in fact just the opposite, they ended up scamming us. I held back a portion of the contract funds owed while I attempted several times to work with Capstone Construction on compensating me for all the defects and damages; we agreed to mediate a settlement on compensation in good faith, however Capstone Construction decided to blackmail me into settling into being compensated for pennies on the dollar for the defects and damages, or they would take me and my wife to court if I attempted to settle for more, they were fully aware that we did not have the time or the money to fight them in court. So in conclusion, if you don’t want to be scammed and end up with substantial defective construction like we did, I would recommend that you not even consider Capstone Construction.
    - Andrew M.
  • My experience with Capstone Construction was one of the worst experiences that I have had with any service industry company - ever.

    Capstone Construction was hired to construct an approximately 350 sf, $105,000 addition to my home; the addition was required to make my house more accessible for my wife who has several physical disabilities and suffers from the effects of stage 4 cancer and the treatments.

    I was conned into what ended up being a very expensive scam; by the time Capstone Construction left the job there was an estimated $150,000 worth of defects in the new construction and damage to my existing home and property. I was lied to by Capstone Construction from the beginning, some of the lies were:

    1. They agreed that the construction would be completed in approximately 2 ½ month. It took nearly 6 months.
    2. They agreed that the job supervisor would be on site every day to verify that the work was being constructed properly and per the construction documents. The job supervisor did not inspect the work; If the job supervisor did show up he only showed once or twice a week for about 15 minutes; the job supervisor was unable to read the construction documents or understand construction very well; if he was confronted with a construction error he would just come up with a line of B.S. and not address the issue.
    3. Capstone Construction only uses top quality employees and licensed subcontractors. 7 out of the 18 subcontractors were not licensed even though Capstone put into writing that all their subcontractors are licensed and bonded; a good portion of the employees and subcontractors could not read English or understand construction documents, most were just basically semiskilled handymen; literally every trade produced defective work – a sampling of some of the defects are: the excavator damaged the underground plumbing even after I had all the utilities located; exposed rebar in the foundation; sloppy concrete finish work on both the interior and exterior slabs and walls; improper foundation work that is not constructed per the construction documents; framing that does not align from floor to floor; framing that was critical to be framed plumb and square that was not framed plumb and square at all; the roof was framed at the wrong roof slope; the wrong windows were installed and windows were installed at the wrong height; all of the hardwood, LVT flooring, and underlayment was installed improperly which voids any warrantees; all the door were damaged or installed improperly; improper plumbing installation that diminished any usable water flow to the exterior hose connection; light switches mounted about 12” to low; improper HVAC ducting; improper exterior siding and trim installation; incorrect roof flashing; improper roofing installation that allows the roof to leak substantially when it rains; leaking rain gutters; improper attic ventilation; poor quality interior trim work; unequal rod iron baluster spacing at the interior guardrail; damage to existing tile and carpet flooring throughout; incomplete painting on the interior and exterior; substantial amount of paint on the new vinyl window frames; broke three interior stairs; and damaged two skylights. None of these or any of the many other item were corrected before Capstone and their subcontractors left the job.
    4. It was agreed that Capstone Construction would completely seal off the existing house from the construction area during demolition and construction. Capstone Construction failed to seal of the existing house which resulted in the entire existing house and all of its contents being covered in an extremely thick layer of dust, this happen repeatedly. In addition there was not any winter protection provided to the exposed living spaces during the entire winter.
    5. It was understood by Capstone Construction that Capstone Construction was being hired to be the General Contractor because I did not have any time to devote to being my own contractor due to my heavy work load at my job as an Architect, and because of the time commitment required to assisting my wife. I ended up spending well over 100 hours of my time doing Capstone Constructions job attempting to make sure that the construction moved along and was somewhat conforming to the construction documents.
    6. I was conned into hiring Capstone Construction when they told me that they are fast and that they would give my job extra attention because of my wife’s health and her urgency to have the accessibility improvements completed as soon as possible. Capstone Construction was extremely unresponsive to any sense of urgency when it came to meeting the agreed on completion schedule or to my wife’s needs; in fact just the opposite, they ended up scamming us.

    I held back a portion of the contract funds owed while I attempted several times to work with Capstone Construction on compensating me for all the defects and damages; we agreed to mediate a settlement on compensation in good faith, however Capstone Construction decided to blackmail me into settling into being compensated for pennies on the dollar for the defects and damages, or they would take me and my wife to court if I attempted to settle for more, they were fully aware that we did not have the time or the money to fight them in court.

    So in conclusion, if you don’t want to be scammed and end up with substantial defective construction like we did, I would recommend that you not even consider Capstone Construction.
    - Andrew M.
  • Mr. Brown works from his "home" in Deer Park, Washington. When we worked with him, he called his company "New Villages". Mr. Brown presented impressive project experience but failed to listen to our requests nor communicate in a timely fashion except when he wanted to be paid. He failed to produce a usable set of plans even after we had to retain an attorney. His contract stipulated binding arbitration for dispute resolution, which we thought was a good idea when we signed the contract. What we did not know was that the contract was an AIA boilerplate contract for large commercial projects that required the arbitration be handled by the American Arbitration Association. What was not known until our attorney researched it was that it would cost upwards of $20,000 to even begin the arbitration process because the contract was intended for large commercial projects. We were left to drop the arbitration and walk away after paying Mr. Brown $7,000 for design work and $3,000 for engineering work that was unusable and more than a year behind the schedule we had originally agreed to. While involved with trying to resolve issues with Mr. Brown, we discovered an online report from a previous client of his in Kettle Falls that had a similar experience. We also found a couple of contractors that also expressed significant displeasure with having to work with Mr. Brown due to his unresponsiveness to resolving issues during construction or simply not delivering drawings in a timely fashion. Unless you really love problems and desire delays in your project, DO NOT HIRE OR CONTRACT WITH DENNIS MICHAEL BROWN.
    - David P.
  • First, the bad: I wanted a quiet modern heat pump system to replace my tired old furnace. What I got was a delicate Rheem system all cram-full of fussy electronics that is very finicky, and far from quiet. At times it sounds like an old motorboat revved up all the way. It ran all right last summer, keeping us nice and cool. Then when the weather turned cold it failed multiple times. It took three months, multiple service visits, and a super-special elite consultant to finally figure out that the air return was not large enough and it was starved for air. Isn't that special--they failed Installation 101. Even the super elite technician took two trips to figure it out. He re-adjusted nearly everything, leaving me wondering if the Trademark techs know anything. The good: Their office people are excellent. Every time I called the sent someone right out. If only they had brought some clue with them. (If you use Trademark, insist on Perrin. He is very good.) The bad again: I got fed up with having to nag them for every little thing and zero follow-up. Don't deal with Tom unless you enjoy repeated calls to make him keep his promises.
    - carla s.
  • Excellent, great quality work. D.J. (this man is a master craftsman), and Jerome, our installers, were an absolute delight to work with. They made sure every thing was done correctly even though they ran into some unexpected flooring problems (which added two days to the completion of the project). We would hire this company and them again, and also recommend them to our friends (which is how we found out about them). Also, ironically, the bid from Inland Pacific flooring was substantially lower than the other two bids we received, and their BBB and Angies list rating was much higher.
    - Philip L.
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Home Improvement Services in Nine Mile Falls

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