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Exterior Contractor reviews in Nine Mile Falls

  • F
    My experience with Capstone Construction was one of the worst experiences that I have had with any service industry company - ever.

    Capstone Construction was hired to construct an approximately 350 sf, $105,000 addition to my home; the addition was required to make my house more accessible for my wife who has several physical disabilities and suffers from the effects of stage 4 cancer and the treatments.

    I was conned into what ended up being a very expensive scam; by the time Capstone Construction left the job there was an estimated $150,000 worth of defects in the new construction and damage to my existing home and property. I was lied to by Capstone Construction from the beginning, some of the lies were:

    1. They agreed that the construction would be completed in approximately 2 �� month. It took nearly 6 months.
    2. They agreed that the job supervisor would be on site every day to verify that the work was being constructed properly and per the construction documents. The job supervisor did not inspect the work; If the job supervisor did show up he only showed once or twice a week for about 15 minutes; the job supervisor was unable to read the construction documents or understand construction very well; if he was confronted with a construction error he would just come up with a line of B.S. and not address the issue.
    3. Capstone Construction only uses top quality employees and licensed subcontractors. 7 out of the 18 subcontractors were not licensed even though Capstone put into writing that all their subcontractors are licensed and bonded; a good portion of the employees and subcontractors could not read English or understand construction documents, most were just basically semiskilled handymen; literally every trade produced defective work ��� a sampling of some of the defects are: the excavator damaged the underground plumbing even after I had all the utilities located; exposed rebar in the foundation; sloppy concrete finish work on both the interior and exterior slabs and walls; improper foundation work that is not constructed per the construction documents; framing that does not align from floor to floor; framing that was critical to be framed plumb and square that was not framed plumb and square at all; the roof was framed at the wrong roof slope; the wrong windows were installed and windows were installed at the wrong height; all of the hardwood, LVT flooring, and underlayment was installed improperly which voids any warrantees; all the door were damaged or installed improperly; improper plumbing installation that diminished any usable water flow to the exterior hose connection; light switches mounted about 12��� to low; improper HVAC ducting; improper exterior siding and trim installation; incorrect roof flashing; improper roofing installation that allows the roof to leak substantially when it rains; leaking rain gutters; improper attic ventilation; poor quality interior trim work; unequal rod iron baluster spacing at the interior guardrail; damage to existing tile and carpet flooring throughout; incomplete painting on the interior and exterior; substantial amount of paint on the new vinyl window frames; broke three interior stairs; and damaged two skylights. None of these or any of the many other item were corrected before Capstone and their subcontractors left the job.
    4. It was agreed that Capstone Construction would completely seal off the existing house from the construction area during demolition and construction. Capstone Construction failed to seal of the existing house which resulted in the entire existing house and all of its contents being covered in an extremely thick layer of dust, this happen repeatedly. In addition there was not any winter protection provided to the exposed living spaces during the entire winter.
    5. It was understood by Capstone Construction that Capstone Construction was being hired to be the General Contractor because I did not have any time to devote to being my own contractor due to my heavy work load at my job as an Architect, and because of the time commitment required to assisting my wife. I ended up spending well over 100 hours of my time doing Capstone Constructions job attempting to make sure that the construction moved along and was somewhat conforming to the construction documents.
    6. I was conned into hiring Capstone Construction when they told me that they are fast and that they would give my job extra attention because of my wife���s health and her urgency to have the accessibility improvements completed as soon as possible. Capstone Construction was extremely unresponsive to any sense of urgency when it came to meeting the agreed on completion schedule or to my wife���s needs; in fact just the opposite, they ended up scamming us.

    I held back a portion of the contract funds owed while I attempted several times to work with Capstone Construction on compensating me for all the defects and damages; we agreed to mediate a settlement on compensation in good faith, however Capstone Construction decided to blackmail me into settling into being compensated for pennies on the dollar for the defects and damages, or they would take me and my wife to court if I attempted to settle for more, they were fully aware that we did not have the time or the money to fight them in court.

    So in conclusion, if you don���t want to be scammed and end up with substantial defective construction like we did, I would recommend that you not even consider Capstone Construction.
    - Andrew M.
  • A
    Premier Painting Professionals by Waagenaars
    Pete Waagenaar was extremely prompt, courteous and professional. His diligence to detail far exceeded our expectations.  His preparations including the pressure washing demonstrated his vast knowledge of his profession. He ensured that the house was completely dry after pressure washing, and before painting. He took great measures to ensure that there was no paint overspray. After completion of the job, he has us do a walk around for anything that we weren't satisfied with. And even after that he completed his own walk around and found a couple of areas that HE wasn't satisfied with. The entire experience was an absolute pleasure. We would use his services inside and out if future needs arise. Highly recommend this painter!
    - Lisa W.
  • A
    AAA Preble Painting, LLC
    He was prompt and very knowledgable, took time to answer all of our many questions. Very professional. We chose to go with another company this time, but I would defiantly call them again if we had a new job.
    - Lisa W.
  • A
    B & B Exterior Cleaning
    B & B Exterior Cleaning are very good; they are in and out and they do perfect work. There is never a streak on the windows after they leave. They are two brothers. They do pressure washing and window cleaning. They've done pressure washing outside of my house too.
    - cathie s.
  • A
    Moran Fence Inc
    Moran fencing started first thing Monday morning and completed the first phase by noon on Tuesday.  It consisted of removimg the old fence and cementing in the poles for the new fence.  The following Monday they finished the regular chain link fence in the back.  Monday, 20 Feb 12, they finished installing the black chain link fence and gates.  It took less than 24 working hours to complete the project.  The crew did an awesome job.  They worked throught wind, rain and snow.  The teamwork of the crew was amazing.  We would like to thank Moran Fencing for their awesome service and professionalism.
    - Mary Kay H.
  • A
    Mending Fences and More Inc
    Kevin called soon after placing the request. He was prompt and upfront about all aspects of the job. Fence turned out great.
    - David S.
  • A
    B J Enterprises- 509 painting
    He was punctual and very knowledgable, unfortunately we decided to go with a different company.
    - Lisa W.
  • A
    CertaPro Painters�� of Spokane
    He was punctual, extremely knowledgable and a great help with colors. Answered all our many questions. We decided to go with a different company but I would give him an A for the estimate.
    - Lisa W.
  • A
    CertaPro Painters�� of Spokane
    would recommend to a friend.
    - Richard C.
  • A
    Premier Painting Professionals by Waagenaars
    We had some delays because of the weather. The painter showed up on time every day that he could paint. He came early and worked all day. He did a good job and did not create any problems.
    - Lori K.
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Home Exterior Specialists in Nine Mile Falls

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