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There are 12 highly-rated local custom furniture makers.

Recent Furniture Reviews in Newman Lake

  • F
    f i could give NO stars or negative stars, I would. We ordered 17k worth of appliances in July. First, when we called to ask if someone could come out to ensure we ordered the right ones, they said "bring us all of the serial numbers and we can exact match the sizes that way", so we did. Second, they told us the order would take a couple weeks to arrive., it's now almost November and we are still dealing with them and the mess. Their "serial number match" was a joke - they ordered us a fridge that was too small for our opening, the dishwasher didn't fit and neither did the microwave, basically the only thing that did was the cooktop. So, installer gets here the first time once all appliances are delivered and immediately tells us the fridge wont fit and how did we measure, we told them we didn't, they said bring the serial numbers in. He said they could have had me come out and do a measurement appointment (guess he does them all the time but we were never offered this). Fridge goes back and I ask for a refund instead of going through the process to wait for another one since it took almost three months to get in the first place - they had the BALLS to charge me a 25% restocking fee - I am speaking with an attorney for unfair business practices on this whole sham of a business as it's a JOKE, also going to file a BBB complaint and whatever others i can as I literally feel they just ripped me off. I mean, that was a 7k fridge that you said would fit and now you just get to keep my $1700?!?! Fast forward to the remaining items arriving (again 3 months later), same guy (who is the only amazing thing in the whole ordeal as he did everything perfectly) comes to install dishwasher and double oven, well, dishwasher hose is cracked and we have to have one ordered and still can't use the dishwasher - he calls freds and tells them, we called, and finally we get a call saying the part is in, they will be here Tuesday (10/27) to fix it and we will get a call with a 2 hour window that day. Tuesday comes, no call. We call them and "Oh no, I dont know why this was messed up, I dont show you on the schedule but I see the notes, my service manager will be out first thing in the morning to handle that" Wednesday (10/28) 8:30am service manager calls and says I wont be there, Fred's didn't give me the part to fix it, I will be in touch. Just MINDBLOWN over this whole scenario, and the thing about it is, they just dont care. I called after the fridge thing and the restocking fee issue to their corporate office to complain about the sales person who we dealt with and no one calls back! No credits for anything, had to pay two times for two different installs because they messed up, but they just dont care. I honestly can't believe they are in business still - what happened to "locally owned" support local practices, I tried to do that and it bit me in my ***, Fred's doesn't care about it's locals and i hope this review will save the next person who is thinking about using them the headache.
    - Jennifer D.
  • F
    Tried to get the right pulls that fitted the zipper they had sold me. They were not interested to correct their error. They just wanted to sell me more pulls. I do not believe that a customer needs to leave a store angry and feeling cheated.
    - Cai K.
  • A
    Global Billiard Supply
    Good communication and they showed up as expected. Were clean and did a professional job. Only person I would trust in this area to touch my pool table or pool cues
    - Michelle A.
  • A
    Refinished a solid oak coffe table and 2 end tables, they are over 30 years old, they now look brand new!
    - Melinda K.
  • A
    I was extremely happy with his service, he was a nice guy and he just dove into whatever decision I made about what I was going to repair or not. Highly recommend him!!
    - Barbara K.
  • A
    Berger's Table Pad Factory
    Process was smooth and easy to follow. They sent us everything we needed to provide a size template and select colors. The order that arrived was perfect and just what we wanted. Quality of the product is excellent and is a very good value. We will recommend to our friends.
    - Scott E.
  • A
    Jacobs' Upholstery & Patio
    They came out promptly to give us a bid after we called them. They were professional, had lots of information and answered all our questions. It took about two to three weeks for the awning to arrive as they had predicted. It came in on the day before July 4 and they knew we wanted it installed for that holiday so they came on the third and got everything set up in about three hours. Great to work with.
    - Edmund Y.
  • A
    Affordable Custom Cabinets
    We wanted white painted maple cabinets that would reach all the way to our 9 foot ceilings and have crown molding that reflected the era of our 100 year old house. We received 4 bids and designs. There were multiple reasons we chose ACC over the other companies. First off, their price was the best, they beat some of the less 'custom' companies in town. Second, Jan, our salesman and designer was definitely the most responsive to our needs. He took the time to sit down with us on multiple occasions, discuss with us what is standard in a kitchen, what our particular situation and needs were, and brain storm and make accommodations to fit our needs (and to fit our rather small awkward kitchen with angled ceilings and 5 doorways). Third, some of the features offered such as a "Barrel Wrapped Lazy Susan", which is great because nothing can fall off, were not offered by other local cabinet companies also many of the customized features such as spice racks and tray holders were included in the price while other companies nickled and dimed each of those as extras. The crew that came out to install was great, and I especially appreciated that Jan came out on the day of install to check and make sure I was happy and that all was going smooth. I've had other experiences where once the salesman sells you he is done, but Jan definitely viewed our project as his from start to finish. He even installed the hardware later on, which was back-ordered, himself. We are very happy with our cabinets.
    - Anjaela M.
  • A
    Peter Shiva does cleaning and restoration of furniture. He builds new furniture. He does molding, wall paneling. He is really outstanding. He is quiet busy. There were about 20 pieces of furniture and basically he gave a proposal on each one of them. It was very professionally done. He gave a picture of each one and a description for it, what it needed, what he would do and what he would charge. Each of them was a different price depending on the complexity. The prices were wide range and these were fairly valuable antiques. He worked on the restoration of the Davenport hotel in downtown Spokane. He is really a craftsman and in-fact some people say he is one of the top 6 people in the country. The price was reasonable.
    - mike s.
  • A
    Mc Kee's Upholstery
    I received immediate attention from the owner/operator.  She came to my home and assessed my needs.  I had an antique rocker and she constructed a new seat for it and did a beautiful job.  She then took another antique chair and made new cushions and upholstered.  Both times were pickup and delivery to my door. The work was professional and I feel fairly priced.
    - Eugina H.
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Custom Furniture Makers in Newman Lake

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