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Cleaning reviews in Newman Lake

  • A
    Marian's Cleaning Service
    Marian came out and gave us a quote over a weekend and worked around our schedule. She has only cleaned once so far but did a very good job. We are looking forward to many years of service with her. Her pricing was also very good.
    - Larry L.
  • A
    Chem Clean Of Spokane

    The gentleman was very friendly and courteous and professional.  He was about 20 minutes late but it wasn't a problem.  He went to work measuring two bedrooms (no furniture removed), one hall and a flight of stairs and gave me the estimate of $131.80.  I had hoped it would be closer to $100 but figured that's what it cost so I said yes.

    He did a thorough job.  I paid him at the end but after he left I reviewed the receipt and I did not receive $30 off or the flight of stairs for no charge.  It took about 40 minutes for the cleaning to be completed.  I blame myself for not looking more closely at the receipt to ensure I received the credits I thought I had scheduled using the online coupon.  If you use Chem Clean just be careful to review the estimate/receipt carefully.  I had read reviews where the cleaner had actually prompted the coupon to clients so I wasn't being as careful as I normally would have been.

    Unfortunately, I don't think I will use them again just because this kind of left a bad impression on me.

    - Kay B.
  • B
    We used their services several times. The employees worked hard, showed up on time and were very friendly. However, I got at least one different team member each time. 
    They didn't seem experienced or well-trained enough. They didn't know to use different types of cleaners for different surfaces. 
    They seemed to be so concerned about staying on their cleaning schedule and filling out their forms that they rushed through the cleaning. They would spend at least 10 minutes on paperwork while I was paying them to clean.  They missed little things and were more concerned about the appearance of clean rather than things actually being clean. They cleaned for me several times and I was hoping they would improve. 
    The final straw was during one cleaning their vacuum cleaner broke. Understandable, things happen. The employee asked if she could use mine and explained that she had just spent 20 minutes trying to fix hers. She told me she would go over schedule by 20 minutes. No problem, I said. Little did I know, I would then be charged extra for that time. Really. Because her equipment broke. They charge $60 an hour, so I had to pay $15 for them to finish the job and use my vacuum. That was that.
    - Srae C.
  • A
    - David P.
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Cleaners in Newman Lake

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