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Find Top-Rated Newcastle Window Replacement Installers

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Window Replacement reviews in Newcastle

Real People ~ Real Reviews ~ Real Results

  • The sales presentation was friendly and thorough, answering all questions. The sales rep was not pushy. The cost was reasonable. We really liked the quality presented and promised. The scheduling was easy to follow, communication was helpful and happened exactly as they stated. The installation team was on time, worked quickly and left the new equipment and the rest of our home in good shape. We're pleased with Champion and will use them again in the future.
    - Steve W.
  • I was absolutely pleased with the professionalism of the installers. They came on time and worked hard all day. Cleaned up everyday after themselves. Great crew and easy to work with the sales and support staff
    - Beverly D.
  • This has been the worst experience I have ever had with any contractor or service oriented business during my life of 50 years. I initiated a contract with them on September 5 and they guaranteed that they would install the door and windows before November. On October 4 they told me they did not order the door and it would not arrive until November 6. I made plans to have a hardwood floor installed beginning October 31, and the door was supposed to be installed prior to the floor installation. I agreed to allow them to install the door after the floors, and they promised to install the windows beginning October 24. I spoke with them several times in email and by phone leading up to October 24. I am renovating the house, and things need to happen in a certain order, such as installing doors and windows and then doing the finish and paint work. I spoke with them on October 23, and they were going to arrive at the house the next morning around 9 AM to install the windows. The morning of October 24, at 7 AM they called to let me know that the windows were going to arrive on October 30, and that they would not be able to install them on October 24. This company is extremely disorganized. Since there are past reviews with good feedback, I assume they are under new management. I would stay far, far away from this company. I am trying to get a refund, but they say they cannot refund the money. I will investigate other options, but I hope that they will refund the money. They have caused an enormous amount of trouble for myself and my family.
    - Thomas M.
  • They did all the siding and windows on a smaller home duplex. We had to do all the detail work by ourselves. They were not able to communicate. They actually didn't finish. They blamed each other for poor workmanship. It wasn't a complete rip off. They did most of the work in a period of a week. They said it would be a day. It ended up being a week and really isn't finished for a month and a half. Communication was poor. The windows guys said the siding guys would fix it. The siding guys said no we can't fix it, you gotta get the windows guys to fix it. The windows guys comes back and says no the sidings off. My wife and I fixed it.
    - Randy P.
  • From the first visit with Sarah Galante, to the measuring by Nick, and for the removal of the old doors/window to the final installation of the new by David and Johnny, everyone was very professional, polite, funny and knowledgeable! I was nervous of this big project, but they handled everything from beginning to end with professionalism, and they made me quite comfortable! It was fun to watch David and Johnny work their magic! Great job!
    - Kitty S.
  • The installers arrived on time and performed the install very quickly and efficiently. They cleaned up and hauled away the packaging and old windows. There was an issue with one of the windows but the installer ordered the new window and set up the new appointment which also went very smoothly. We love the windows and doors. They are very efficient at keeping the house cooler in summer and warmer in winter. And they look very nice.
    - Debi o.
  • I inquired about an estimate at McLendon's website and was called back the next day. They sent an email with 3 window options with details about each one. The email included prices. Once I chose my windows they were installed within a month. Trevor arrived early so everything was done in a timely manner.
    - Stephanie C.
  • Great! Excellent quality and great people. Trevor and Martin were quick, friendly, and did a great job with the installation and finish. There was a miscommunication on the size of a new window, but that was a misunderstanding and shouldn’t reflect on the professionalism and quality, and workmanship of Trevor and Martin.
    - Brook D.
  • I learned the hard way that the way a contractor acts before a contract is awarded is probably how he will act after the contract is signed. (Sounds obvious, I know.) When we decided to do this project, I called several companies for estimates. One company showed up an hour late, which told me that this company tolerated lateness and did not respect my time as a customer. Another company promised an estimate by a certain date, and still had not provided it a week later. This told me that the company viewed keeping its word as optional, a scary prospect for me as a homeowner. Emerald City Energy was a great choice for this project. Everyone involved -- including Brian, Terry, Travis, and Martin -- was helpful, reliable, prompt, efficient, and friendly. Every company needs an Erin, who keeps things running smoothly at Emerald City Energy and is a delight to deal with on the phone. The windows and doors were installed quickly and look great.
    - Susan L.
  • I've hired Dave on many occasions, long before he started his own business. He is an artist in this business and truly dedicated to his craft. He has completed work spanning from a full deck rebuild... to new framing... to a level 5, no-texture sheetrock job on a 1946 vintage house (where there are no straight lines). I am nothing but impressed with Dave's carpentry skills.
    - Nicholas B.
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Window Replacement Installers in Newcastle

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