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Car Dealership reviews in Newcastle

  • A
    Toyota of Renton
    It went great. We did not buy a car from them, though, which was just unfortunate. We shopped around at another dealer and we were able to negotiate a price we were happy with so we bought from them. Kind of feel bad about it because Renton Toyota was so great. I would highly recommend them because we heard horror stories over the years about buying new and at the Toyota dealers we went to it was not true. Except, negotiating did take some fortitude but I enjoyed it because I feel good about the results. Toyota puts a HUGE emphasis on customer satisfaction and I'm happy about that.
    - Dona M.
  • D
    Honda of Winter Haven
    I took my teen daughter in for a used car. They took one look at two women and you could almost see them salivate. Let me tell you a secret: EVERYONE thinks they are smart enough to navigate the insane games played at car dealerships. Just accept the fact that the odds are stacked against you. These people scam for a living. The nicer and more honest you are, the more likely you are to get hosed. I went in with the assumption we would deal with some sleazy techniques and still I was surprised by how unpleasant the experience was.
    After a brief test drive of a 2003 used kia, the salesman, Eric, said we couldn't get financing on that car because it was too old. Later he admitted that his manager told him to say that so we would be forced to look at a newer, more expensive car. We in fact wanted a Honda, not the Kia we had come in to see (which we had found online--and which spelled out clear financing on the site), so we didn't mind looking at a newer car, but the lie ticked me off. There is no need for this stuff.
    Upon learning we had been lied to in order to steer us to a pricier vehicle, I asked Eric and this other salesman if they were using a "bait and switch," which of course they were. The other salesmen got aggressive. I think he thought bullying works on women these days. He's more likely to get a broken nose. I confronted him on the bullying and he got MORE aggressive. Oh, yeah, there's an effective technique. He tried to tell me I couldn't get financing on an older car because of my credit. My credit score is 743, and is only that low because I haven't maintained any debt in years--house and car are paid off, credit cards are used minimally, etc. I'm one of the best credit risks in the country. So I pointed out that that 743 is a high score, so the aggressive salesman then told me sure, it's high, you just haven't had financing on a CAR before. What a load of crap. The credit score reflects the likelihood that I will actually make the payments and not default. It has nothing to do with which specific items I have bought. So I had a problem--start laughing or aim for the nose.
    Instead I got my car keys out and we got ready to leave, so the bully walked off in a snit. The other guy, Eric, pretended to take the accusation of bait and switch personally, displaying hurt feelings. I thought he might cry. He apparently thought that if bullying didn't work, guilt might. I would love to write a dissertation on the correlations between spousal abuse and car sales techniques. I pointed out that the term "used car salesman" is not generally a compliment, so acting surprised I was asking a lot of questions and confronting him on the lies was absurd.
    So my overall feeling about this place is regret that I wasted time with them. My daughter really wanted that car and they have our paperwork there, but I am so disgusted I just don't want to give them my business. We'll go on over to Tampa or Clearwater and see if other dealerships have a little more respect for their customers.
    I will add that the Toyota place in Winter Haven is nearly as bad as these Honda idiots. I am getting ready to buy a new car. Costco has a good car buying service and there are websites also that make buying a new car relatively painless. Do your best to avoid the Honda dealership. It isn't worth it.
    - Susan G.
  • B
    The service guys knew that a mistake had been made during our auto sales closing and they knew it cost me a day of work. They were very courteous and delivered the car back, fixed, within the time frame promised.
    - Heather W.
  • F
    When are these people going to learn that you only get ONE chance to rip off a customer? One lie is all it takes.
    A dog chewed one of my seat belts and I wanted it replaced. It cost around $400 or so. The check engine light also had come on. I wasn't sure that needed attention just yet. The man talked me into paying $50 to have it looked at. I thought it should cost less than that and he swore to me several times that this was a really low price compared to everyone else, and that I would pay at least $100 to $150 to get that checked out anywhere else. I believed him and had the check done.
    Fool me once, kiss my butt. The very next day I heard the commercial for Auto Zone offering to check those check engine lights for free. I wonder if it is worth it for Toyota to have gotten that $50 out of me, because they are absolutely losing money now. My car is 11 years old and I'm getting ready to buy a new one. I definitely won't be getting it from Winter Haven Toyota. If I can't believe them over a $50 repair, I'm not going near them for a $20,000 new car.
    I don't know if the seat belt replacement was a fair price, since that was a safety issue and I don't play around with seat belts. I did ask another mechanic later on about it and it looks like I could have cut the bill in half by going somewhere else (and getting the same Toyota part).
    Winter Haven Toyota are idiots playing this kind of game. What always surprises me is how many people don't realize they have been scammed. I will add that a couple of weeks later I got a call from a salesman from Winter Haven Toyota. He took my number from their computer and made up a big story about how a family was desperate to buy a used Toyota and if I traded mine in I would get a screaming deal. Suuuure. I was really offended by that sleazy call and it sealed my decision never to go back there.
    - Susan G.
  • A
    AutoNation Chrysler Dodge Jeep Ram Bellevue
    We just like our sales guy. The salesman sold it to my husband basically, that's why he came back to him and not once he came back the second time. We like the salesman because he's a no-pressure-type of guy.
    - LENAE c.
  • B
    Walker's Renton Subaru
    Guaranteed Trade-in Program (GTP) was a hassle-free way to get good trade-in value for my Subaru. I'd use it again. VIP pricing is available for some groups. This is the second time I've used it and it also makes the transaction hassle-fee. I doubt that the price I paid was the absolute lowest or that the trade-in value of my car wa the highest, but both were good and the speed of the transaction made it worth it.
    - Kevin B.
  • A
    Renton Honda
    It was a quite positive experience I would have to say. The vehicle was used and there were no surprises with it what so ever. I also believed that the price they gave me was very fair and they didn't try to sell me anything more than what I wanted.
    - JOHN F.
  • F
    the engine leaked oil everywhere possible,transmission not bolted in correctly ,cracked the pressure plate

    - Bruce N.
  • A
    Lexus of Tacoma at Fife
    They treated me very well, I got a very good car. I had a great experience. I would highly recommend them. I used Steve Armstrong, he was very honest and helpful.
    - Richard V.
  • A
    Everything was fantastic.  They were easy to work with, and the experience couldn't be better. 
    - Earl B.
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Car Dealerships in Newcastle

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