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Health Care Facility reviews in Mountlake Terrace

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  • The ER Department is great. Very fast services from compassionate and caring staff who took the time to explain things. The Progressive Care Unit (PPU - rooms between ICU and regular hospital wards) also was staffed with helpful caring staff. But the surgical ward was a whole different experience. Staff wouldn't explain anything and had a bad attitude. Meals would be delivered but my spouse didn't get fed until I got there every day and fed him. Therapists didn't do their jobs and looked for excuses to not do them. Staff was too busy (so they claimed) to walk my spouse or get him water or other necessities. I had to be there all the time to assist him. one of the staff doctors was down right rude and ignored requests for information and made decisions based on incorrect assumptions. I had to complain to the surgeon to get anything done. I complained to management and nothing improved. The food was terrible and only very limited choices. The menu was the same every day so very limited selections. The rooms look shabby and worn out but Swedish is remodeling so that might improve. But judging by the plans they have posted they are installing a fancy lobby with fireplace. It would be better to spend it on patient areas.

    Swedish Edmonds is the closest to our house and I would use the ER again but for anything elective I'd go somewhere else. After his discharge he wAs supposed to see therapists in the out patient department but we could never get an appointment. And they repeatedly billed the wrong insurance company so we are still getting bills.

    Visitor parking is very limited and requires walking up/down steep hills.
    - Sara H.
  • They were great. I was there for a couple of hours. They released me after they put a brace on,and gave me the instructions. It just happened that the on call doctor was my orthopedic doctor. They are so good, you don't even get to sit down in the waiting room.  I have full confidence in them, I didn't have any problems.
    - Sharon D.
  • That was my first experience with them. I was in hospital for about 10 days. It took that long to get my lungs working again.  It is the place to go. My husband was there when it was not Swedish, and it was not good at all. I was raring to go there, and I was so impressed. I have been there twice, and I have been impressed every time. I am so amazed at how fast they are, and how professional the people there are.  They did everything they needed to do. They had to take blood out of me 4 times a day, and they were there for that.
    - Sharon D.
  • The staff was not attentive. I had to ask for everything........ meals to be served, restroom visits, pain meds, etc. Sometimes it would take them 20 min. to come into my room after the call button was pushed.

    I felt like I was bothering the nurses and aids if I needed anything. I was having extreme chest pain/discomfort, which was worse during the night time hours. I really did seem like no one cared. I had to be my own advocate for everything.

    On check out day, there was very little communication. It was hard for my to get the information I needed to let my transportation person know when to be there.

    I was disappointed with my experience at Evergreen Hospital

    - Karen O.
  • When in pain, every minute felt like forever. In reality, I think I was checked in and brought back to the examining area for initial evaluation in under 10 minutes (luckily, there was only one other person waiting at the time I went in). Vitals taken and initial questions were asked, followed by a physician's assistant gathering further details. From there, I was put in an ER room and changed into a gown for further evaluation and tests.
    Things took a little longer once I was put in an ER room, but they made sure I was comfortable and in less pain. About 4 hours before it was determined I should be admitted overnight. (keep in mind: during this time, I was not in critical condition, was prepped and given a cat scan, made comfortable enough to take a short nap (hadn't slept the night before due to the onset of pain), and received results that were reviewed by a PA and specialist.)
    A few shift changes happened during the time I was down there, but each person signing off made sure to introduce me to the person taking over the next shift. After cat scan results came back, the PA reviewed over the phone with the GI specialist on call and determined it was best to have me admitted for the night for further tests. They wheeled me to my hospital room in the bed I was in. Soon after that, I was in a wheel chair on the way to meet with the same GI specialists phoned while I was down in the ER. More test were taken, and then back to my room and well taken care of.
    I think four people were assigned to my room at all times: a Nurse, Nurse's Aid, Physician's Assistant and a Physician/Specialist. The floor manager also checked in on my comfort and needs a few times a day. Everyone was friendly and made sure I was comfortable and had everything I needed - within reason, of course :-)
    Overall, I was very pleasantly surprised of my first-ever ER visit and hospitalization. Not nearly as traumatizing as I had imagined. I hope it's my last ER visit, but very comforting for me and my husband to know that a great facility is so close to our home in case we ever need it again.

    - Carrie L.
  • It was new to me to have to seek out 'an approved' provider after years with Group Health, but that turned out to be a benefit of sorts because the surgeon who did my very successful ACL reconstruction 20 years ago was practicing in my area and on the list, yay!
    So far I've been pretty happy with the outcome of the procedure, however my portion of the bills is yet unknown. $2,000 annual deductible is ridiculous in my opinion, since a year's worth of health care for flu and other basic issues will likely never touch that, but it's the plan my employer offers, and for this procedure it's great to have SOME coverage. After the deductible and multiple $40 co-pays, this Regence plan covers 80 percent. So far I've had to pay around $2,700 for the (approximately 1/2 hour) procedure, and that doesn't include the anesthesia, which was contracted out. I will try to remember to revise this review once I know what all I have to pay.
    Lag time on getting all the bills and info seems long (so far 2+ weeks out). Additionally they sent a form (twice) via some company contracted to see if the costs could be foisted off on some other party (Land I or other insurance, etc). That form specified a website to enter my answers, but that site didn't work. Had to spend time on hold-go-round to tell them the issue was NOT due to any accident or incident; courteous phone rep took my answer and it was quick after that, but the letter threatened to withhold payment if I didn't jump this hoop.

    - Mindi F.
  • Their rates are reasonable compared to other insurance companies. They do a good job at providing information on what is covered. Their communication is excellent as well. We have never had any major problems with claims.
    - Alicia P.
  • They are quick and accurate. Their communication and customer service are good. The quality of service and the products are good. Our overall experience with them has been positive and we will continue to use their services in the future.
    - KAREN H.
  • The communication is terrible. They change the rules. You can call and talk to one person about something and call the next day and talk to someone else and get a different story. Our son is in college and he is still covered under health insurance because he is not 25 yet. They sent us a form to fill out that over the years he has been in college and we filled it out and sent it back in with no problem; this year they have a new format. They want to have proof of how old he is birth certificate, documentation from the college that he is enrolled in the college and a number of other things. So when I called them I told them we have a copy from the financial office department showing that we paid for the semester; asked them if that would qualify for what you are looking for and they said yes. I sent them what I thought they needed. A week later they sent us another request saying they needed a copy of the birth certificate. I told them when I called the office they said they only needed one verification which I thought the copy of the tuition would satisfy what their request was. It's not, so we are sending the birth certificate into them. My husband says to me today I bet they write back saying they want a letter of authorization from the department head saying he is enrolled in the school. It's just a hassle. Hassle, hassle, hassle, hassle.
    - SUSAN R.
  • It went well as I described above.
    - Carol P.
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Health Care Facilities in Mountlake Terrace

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