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RV Dealer reviews in Moses Lake

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  • We were sold this rv. The biggest selling point on the vehicle was a King Dome in motion satellite that worked great according to the salesman. The coach was delivered to my husband while I was out of state. When I returned I took the coach for a trip. Not only did the satellite not work, the door for the microwave wouldn't stay closed. I contacted the dealership and they told me to drive the coach back to them and they would make it right. I drove the coach to them which is about 220 miles from where I live. When I arrived, they looked at it and agreed with me about the issues. They sent me about 15 miles to their service shop. I went there and nothing was fixed. They stated they were going to order parts for the satellite and my salesman told me he was just going to order a new microwave rather than fixing the one in there. A time was set up for 2 weeks to bring it back to put in a new microwave and fix the satellite. We are now a month down the road and nothing but empty promises. My salesman told me he ordered a door for the microwave and it was delivered damaged (this is not what I was promised). He then told me that he ordered a new one and it might come in white or black because he doesn't have control over the color!!! What a bazaar statement, the color is ordered by a part number. My microwave is black! As far as the satellite, he didn't know what to tell me. I told him I would have it looked at locally and have them call him with an estimate. He agreed and guess what? He won't return the call to the local dealership. I was informed that the satellite is fried and there is no way that they could not have known that. The microwave door is supposed to be delivered on Sept. 9, but I am not holding my breath!! Bottom line is this dealership is very dishonest. They promise the world and come through with nothing but attitude.  I should have checked BBB before I purchased. They have an F rating, because of the same type of issues we are experiencing with them.
    - Vicky R.
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RV Dealers in Moses Lake

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