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House Cleaning reviews in Mill Creek

Real People ~ Real Reviews ~ Real Results

  • Outstanding - my wife watched the woman sent to do the all-day cleaning task and was extremely pleased with the thoroughness, quality of work, and professionalism of the cleaning woman and also with the service business owner who coordinated the job,
    - John B.
  • Rain city has amazing service. The cleaners are always on time within their arrival window, they do great work and make me feel comfortable having people in our house to perform the service. They are more expensive than other cleaning service but the quality of their work paired with their consistent timeliness is worth it.
    - Justine G.
  • The Immaculate Concepts team has been cleaning our home for over 4 years now and we have never had any complaints or concerns. They do a wonderful job - great attention to detail. They are also very easy to work with and do their best to re-schedule cleanings when unexpected changes are needed. They are reliable - in the four years I can only think two times when they couldn't come at the last minute - both times for unavoidable reasons. We will be using them for a long time to come.
    - Terri H.
  • We used the same house cleaners for over ten years but the owner retired and we had to find a new company. We briefly tried a large national company and was happy with the work, but the price was quite high. I e-mailed Immaculate Concepts Cleaning Service and was very pleased how quickly the owner replied (unlike some companies I contacted). For the past few months we have had a two person Immaculate Concepts Cleaning Service crew come every two weeks. They are very nice, always arrive on time, work efficiently, rarely miss a thing, and we have been happy with their service. The owner sends reminder e-mails before the appointments, has very good e-mail communication, and the pricing seems fair. They bring everything and leave the house clean, but not chemical-smelling. I would recommend them to friends and family (and I already have, actually).
    - Tania M.
  • Vicky responded promptly via text and arrived the next day at 7am! I am unable to clean at the moment and she did a fantastic job on such short notice with limited time. It was a big job, I didnt think she'd get to all of it but she did. I am very impressed and will use her again.
    - Alena S.
  • The estimate was for 4 cleaners for 3 hours. When they arrived, the lead informed me that it might be more due to needing the refrigerator cleaned and the blinds done. That became an immediate concern since I told them the refrigerator needed cleaning and that there was 17 blinds that needed to be dusted. I approved additional time and cost and had to prioritize what I wanted clean more than other areas. How weird and unwarranted is that! In the end they called and told me they were done early. WHAT! When I returned home there was areas not done: we had to mop the floor, clean weird spots off the sofa and clean around and under the scald in the bathroom. It is clear they were not detail oriented.
    - Dana D.
  • They were a few hours late in which I was upset about as I was moving, but the work they did do was excellent! I didn't have to worry about anything. I had a group of ladies who worked very quickly. They had no problems communicating with me when I needed to move something for them or if I needed them to do something additional.
    - Christa A.
  • Yazmin was fantastic. I needed my house cleaned on short notice before my in-laws arrived for a weekend visit. Yazmin returned my call right away and worked me in the next day. I had injured my back and hadn't been able to keep up with all the pollen and tracked-in dirt that had accumulated. Yazmin and Patricia jumped right in, deep cleaned the house, and even cleaned cottonwood off the kitchen window screen. The house looks great. They were pleasant, professional, on-time, and super. We just moved here and I worried about finding a new housekeeper. Yazmin is the one I'll use from now on.
    - Barbara A.
  • The couple did a great job: moved items to clean under them. and replaced them where they moved them from. Fast, efficient, and listened well to the instructions given to her. Very likable lady. Naya will not be available for the month of July (and a bit of August). My 'bride' was really impressed by the job done.
    - robert d.
  • I think they're overall good, but it depends on who was cleaning if they did a great job.  Sometimes I'd come home and they didn't dust at all and I'm like okay well, why did we pay them?  Things like that.  I don't know if I'm gonna use them again because this last time they did what I called with a lick and a promise, cleaning my bathrooms.  There were still marks on the toilets and stuff, and I was like, if I'm gonna have to re-do it I'm just not gonna have them come.  We've used them several times - I wanna say at least ten, twelve times.  Let's put it this way, I'm gonna try someone else for now.  I just talked to my husband about that; let's try someone else because I wanna make sure that it's not just a lick and a promise.  If you're gonna clean - clean.  I'm happy to pay you but don't just make it look like you cleaned.  That's happened not every time, but definitely a couple other times other than this one.  I've mentioned it before to the owner and she apologized or whatever, but again, I don't wanna keep paying somebody if they're just gonna do a lick and a promise.  They are very flexible, accommodating for different days, different times, and the owner's really nice.  The gals that came are probably from different teams.  I only knew some of them.  The ones that came are nice.  I'd say they could just clean more thoroughly and don't be haphazard. It's almost making me feel like if I go with another cleaning company and pay a little bit more, is it gonna be better or is it not.  I think it's just a hit or miss. I don't think it's necessarily if you pay more you get better, but it's finding the right fit for your home, I guess.  Sometimes I feel like we must've been the last house of the day or it's Friday and they just wanna get out.  I would consider using them in the future, in a pinch.  I'd definitely try someone else before I'd go back. 
    - Michelle S.
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Home Cleaning Services in Mill Creek

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