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Find Top-Rated Mercer Island Skylight Installers

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Skylight Installation reviews in Mercer Island

Real People ~ Real Reviews ~ Real Results

  • Northern Pacific Exteriors was professional, responsive, detail-oriented, and considerate from the moment we reached out to receive a quote to when we paid our invoice. Before the work began on our roof project, we developed a small leak. They came out within a couple hours and tarped our roof free of charge to hold us over until the work started. As we neared the start of our roof replacement project, the office provided us with updates, and as the project occurred, we received updates from the office daily. As the team was installing our roof, they discovered that our siding had some rot in it. Although we weren't expecting to replace our siding, it made sense given the cost to replace and paint the existing cedar siding every 3 years. Northern Pacific Exteriors offered to quote us on fiber cement siding. After researching the benefits of Hardie Board siding (15+ years on paint, resistance to rot, fire resistance) and given the quality of their roofing work, we decided to move forward with having Northern Pacific also replace our siding. We were fortunate that they had a cancellation on their schedule which allowed them to immediately begin work on our siding project following the roof replacement. During the siding project, the team helped resolve several additional unexpected issues with our home, including installing sheathing that should have been there and a lack of insulation in many areas of the house. Northern Pacific expertly dealt with the city to receive permits and ensured that they met the city's requirements and inspection (even with the unexpected issues). They added new trim around all of our windows, replaced flashing, installed new hose bibs, and carefully navigated around our heat pump and gas line. The team also installed new lighting fixtures, security cameras, and smart doorbell at no additional cost. In addition, we paid to have them demolish our front porch for us as we are replacing that as well. Their roofing and siding crews were very professional and courteous. They cleaned up every night and were great with our dogs and kids. Our house looks completely different. It no longer looks like it is from the 70's and now looks very modern. We love it! Our neighborhoods can't believe how updated the home looks. We are extremely satisfied with their entire team. Thank you Northern Pacific!
    - Natalie C.
  • Fantastic! Windows Spotless! Worked quietly, efficiently and were very neat. One could hardly know they were here. Pleasant, likeable team Have had work by this team for some years; sometimes only some windows Cost not risen for years
    - Linda O.
  • Everything went very well. The estimator provided a clear and spelled out estimate. The workers were thorough and skilled. The building inspector told me the were doing a "Cadillac" job the clean up was also good. The work is warranted for 10 years.
    - Virginia A.
  • He was quick in finding out what the problem was, and fixed it as quickly as his schedule allowed. He knew the maker of the skylight and could guess how old it was. I was very pleased to have found him. And there has not been any leak since!
    - Faye B.
  • He was quick in finding out what the problem was, and fixed it as quickly as his schedule allowed. He knew the maker of the skylight and could guess how old it was. I was very pleased to have found him. And there has not been any leak since!
    - Faye B.
  • There was a five-year warranty on the roof which applied to defects in workmanship only. It has only been six years and I have had numerous issues with leaks around the flashing.
    - Started calling Jake June 2011 regarding a leak/ water damage on the wall of family room fireplace. He agreed that the flashing was not done properly but did not set up a date to fix it or return my calls
    - He came over 9/15 and I showed him the pictures that a home inspector took of the flawed flashing work. Jake admitted to the mistakes and said that he would fix it the week of 9/19
    - I called them on 9/21 and 9/22 after not showing but they did not return my calls. I called them early on 9/23 and begged them to come back to fix the shoddy work. A day earlier, I had a skylight person come out to re-flash the roof using metal because I was waiting on Stout and did not want further damage
    - They finally came back out to look at the interior ceiling and walls because it had been going on for so long/ was never done correctly in the first place. The first person they sent out did not fix the problem so by the time someone put in new wallboard and paint it was a year later. The roofing material he used had a limited warranty of 12 years so that was not the issue-- the problem was that they did not do the flashing correctly in the first place.
    Last week week there was rain coming through the bathroom skylight so I called him in hopes that he would come fix it. Instead, he responded with a verbally abusive message. I then called another roofing company who specializes in roof repairs. They not only fixed the flashing around the skylight but also found 14 other areas that needed to be re-flashed as well.
    The damage has been done to me but I wouldn't want anyone else to go through this either

    Update 10/26/15:  He recognized there were issues with his workmanship and resolved it amicably. I appreciate his willingness to resolve the issues.  
    - Molly H C.
  • I called the company to discuss an attic exhaust fan installation, speaking with Gloria, the office administrator. She was of great assistance with my initial questions and scheduling an installer to come to my home. On the day of the installation, the installer, Ryan, called to confirm and since he was ahead of schedule for the day, asked if he could come at an earlier time. We agreed on a time and he showed up ready to examine my needs and do the installation should I so approve. I was amenable and he proceeded to do the install. The entire installation took less than an hour, was totally professional and in no way disruptive. The fan has been up and running for a week, now, and I do notice that the house is cooler than before. 
    This is the third time that I have used this company and in every instance have been extremely satisfied with the entire process. I would highly recommend them.
    - MIKE G.
  • I used a Big Deal for a whole house window washing. The was an additional charge for extra square footage (3300 vs 2500sf) and a separate charge for skylights ($11.50/skylight).  I called and Leanna said she'd send an estimator out. She called again a few days later and set up the appointment. Two men came as expected. They did not introduce themselves. They worked steadily doing the inside first as I requested then the outside. The windows were clean and streak-free. The lead only knew I had a coupon offer so I had to ask about the skylights. He claimed not to have a ladder but reluctantly did 5 of them when I offered my ladder. He refused to do the 2 screened skylights and we agreed he wouldn't charge for them. When I asked about payment, he didn't know what to charge but agreed to let Leanna know he didn't do the 2 skylights. A couple of weeks later I received an invoice. The amount was 3 times more than I expected. I called Leanna and she couldn't find my paperwork. She said she'd look into it and call me back in a couple of days. Two weeks later I called her and she still couldn't figure it out but promised to honor whatever quote I had been given. Finally I told her what I thought I owed and she agreed to just go with that.
    - Jim M.
  • This is the second time I have had this house reroofed by Larry Haight's company.  They always do an excellent job & clean-up afterwards.  When I have a problem with any leak, they are quick to respond & repair.  Very nice people to work with.  They were good at explaining our options in materials, costs, & warranties.  The work began & ended on time.
    - BETTY M M.
  • Most window companies did not have the expertise or willingness to take on such a job.  IMG did, and they impressed us with their extensive knowledge and suggestions for replacement.  They also gave us several good options for window types and manufacturers. Their bid was reasonable and not outrageous. When the time came to get the work done, we were concerned about the rainy conditions, however it ended up not being an issue as the work got scheduled during a rare spell of dry weather. The work was done very professionally, and went super smoothly.  A very very solid job, no problems or issues whatsoever, and we have gone through the entire winter with a beautiful new set of windows. Would not hesitate to use them again.
    - Salim A.
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Skylight Installers in Mercer Island

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