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Find Top-Rated Mercer Island Custom Furniture Makers

There are 21 top-rated custom furniture makers in your area.

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Furniture reviews in Mercer Island

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  • Exceptional! I was actually in amazement as this was a tough job. Lots of stuff.. heavy stuff like a piano, and the men came and gently moved everything! It was a super hot day too and I am not sure how they were able to keep their high energy and positive attitudes, but they did! We had a very steep driveway THEN an additional 2 flights of steep stairs and they brought everything in.. they just pushed through and were done. Excellent, professional polished! I have worked with other local and cross country movers and these guys were the best! I will hire them again and have already recommended them to people looking for help.
    - Maureen S.
  • THE ABSOLUTE WORST. Made promises and didn't keep them. No way to run a business. Here's the story: I called on a Thursday to order a Whirlpool Fridge. Spoke to "TJ"...he gave me a price (it was slightly higher than another option) and a delivery date (monday--A DAY before others could get it and the day I was able to take off work). So, gave him my credit card info and thought it was all good. Did I mention that the reason I needed a fridge was MY OLD ONE WAS NOT WORKING...had been out for a week. Well, a couple of days later TJ calls back to tell me that he can't get the fridge....doesn't understand why. There are 400+ of these fridges sitting an hour away....but (for reasons he doesn't understand) his order to the distribution center didn't take. After multiple phone calls TJ tells me that not only can't he deliver the fridge on the promised date, when he does deliver it, it's going to cost $270 more! What?! At that point, I stopped doing business with them. TOTALLY UNSATISFACTORY.
    - Robert S.
  • The dining rooms chairs were pretty good.  They filled in the veneer and painted over it to match the existing veneer.  The children's rocking chair was gorgeous.  He suggested just polycoating it and leaving the natural patina.   After two years, it still looks like we just got it back.  Very professional, picked up and delivered on time.  No charge for pick up or delivery to Mercer Island.
    - Sara V.
  • The quality is very good although the price of cushion (insert) is higher than I expected. It took an extra week and I had to call to ask for the progress and when I can go pick up. However, they have an interior designer working in the shop and she is very knowledgable about fabrics and matching with your existing furniture, floor, and carpet. I show her pictures of rooms where these cushion and pad would go, and she gave excellent suggestions (otherwise, the selection of fabric is overwhelming). Overall the experience is great and I have a comfortable daybed to lay down now.
  • The experience was good. They happened to be moving when they accepted the piece, so it took a little longer, but the piece was done well, and I would rate them the highest rating. They delivered the couch about a week ago. The price did not include the fabric that I bought somewhere else. The quality of work was excellent.
    - RON T.
  • We needed a new dishwasher and had read CU reports on them.
    We wanted one with a shorter cycle than come have.  
    The salesman we had knew EVERYTHING about each dishwasher they had, and discussed two that he recommended with us.  Before we made our selection we felt we knew the pros and cons of the choices.  This did not take us very long.  The salesman did nothing to push us towards a dishwasher that was more costly or that had features we did not want.
    We purchased the dishwasher and also paid for its installation.  The date for installation was several weeks in the future but the salesman said they could call if an earlier appointment became available.  It did --- only out about one week.
    The dispatch group had called us about the availability of the earlier appointment which we accepted.  A day before installation I called and was quickly handed over to the dispatch area and got a time estimate for the arrival  (about a 2 hour window).
    The delivery came exactly when scheduled.  The installer placed pads and other protective material on our wood kitchen floor before removing and installing the new dishwasher.  Because our home is  old its floor and the kitchen counters are close to but not exactly level, which required a bit more work to install a dishwasher than doing it in a new home.  The installer did this.
    Great job.  Pleased with the dishwasher we purchased and the installation
    - Richard H.
  • STAY AWAY - Damaged my new home and then refused to fully pay for repairs

    I spent over $20K at Albert Lee furnishing my new home (washer, dryer, range, vent hood, fridge, BBQ) however had the worst experience. The biggest factor was a faulty washer installation where the installer didn't tighten the hoses enough. So the first time I did the wash (first week living in the new home), a leak flooded the back of the laundry room, spread to an adjacent bedroom and also seeped into the ceiling underneath (laundry room on the 2nd floor). I needed to replace and repaint baseboards in the laundry and bedroom and the ceiling below.

    There were also other issues:

    - Washer wasn't delivered on time. I needed it to be delivered on time for a $250 rebate that required the serial numbers

    - Dishwasher handle came scratched then was replaced with one that wasn't the same color as the original

    - Vent hood lights weren't working. Took about 2 weeks to get a response on when it would be replaced

    After all this I wasn't going to write a bad review. I'm very sensitive to writing bad reviews since I myself am a small business owner and know how it can affect business. I even was food poisoned at a high-end sushi restaurant once and didn't leave a bad review.

    The breaking point came when Albert Lee wasn't willing to pay the full bill for my repairs after they had promised to do so. I asked my builder to do the repairs since there was no chance Albert Lee was going to work on my home again. The amount in question was $650, just a tiny amount of what I spent there. The builder whom refers business to Albert Lee was also appalled at this treatment.

    Albert Lee has integrity and service competency issues, worst thing is that they don't care.
    - Lisa C.
  • Angie is great.  She has a nice set up going from her house.  She has a great collection of fabric and I was able to to go through many books with fabric samples.  In addition, she offered to have me take home as many samples as I wanted to see how they looked at home.  Since I'm practically color blind, she also helped me chose the color.  I ended up with gorgeous, durable fabric.  She then expertly reupholstered the chair so that it looks brand new.  Also, her husband ended up doing a small repair on one of the legs.  Can't say enough for her operation.  the whole experience beats any of the big shops such as Queen Anne or Calico corners where the prices we're quoted at more than $400 higher.
    - Denise J.
  • I was very please with the work provided, he was able to pick up the table and return completed. Once table was returned to my home he was able to remove the marks from a table without having to take it him. I completely trust him with expensive furniture. All of this work was done within a week.
    - Catherine C.
  • Great! Dennis came to the house, setting up the appointment nicely. He was on time, and took a look at the table, concluded it needed to go into his shop, and took it with him.
    He came back a week later with the table (again, setting up the appointment a day ahead of time and arriving on time). The table looks great - rock solid, nicely finished.
    This went so much better than I was expecting! The table is now in perfect shape.
    I will definitely call Dennis next time I have furniture issues.
    - Dan G.
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Custom Furniture Makers in Mercer Island

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