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Tree Service reviews in Lacey

Real People ~ Real Reviews ~ Real Results

  • I have .6 acres on the lake with fairly extensive landscaping. I have at least 50 azaleas and a large water feature. Ive gotten behind over the years with military deployments and wanted some professionals to come in and clean it up to something I could manage better. They came out very quickly and gave me a quote. Within a week they fit me in to the schedule. I was in and out the day they came and was happy with what I saw when they started. As they were leaving I had asked the leader of the 3 guys who gave me the quote if we were under or over on time. I didnt have the quote with me which was a mistake on my part. They were there for 12 man hours and I was quoted for 12 hour pruning + 4 hours cleanup. When the foreman and I checked the quote he said we were close on time when you included travel time. The quote had nothing about travel time so I brought it up to their front office as well my concerns about the quality of their work towards the end of the day. They started to get sloppy and didn't prune or deadhead as much as when they started. I quickly got a reply from the foreman and explaining that his time long didn't match with mine. I reviewed my security cameras and my time was spot on. Non the less he wanted to make it right and make sure I was happy. I had already deadheaded and cleaned up the areas that bugged me and had asked that I pay for the time they were there. I got a call from the front office and they were very nice and said they could only drop 1.5 hours of the 4 hours that was in the quote but they also still gave me a 150 discount so I didnt fight the price since they did work with me. Review Score: I gave them a C in Professionalism and B in Price because travel time was never on the quote or talked about. I feel he was BSing me to cover the quote and also that he questioned my time vs his which was very clear on my security footage which I dont think he knew I had. The lower rating for quality was only because towards the end the work seemed sloppy and not as good as they started even though there was plenty of time remaining from the quote. This was my first time hiring someone for landscaping so my understanding of the quote might be off. I just felt that should pay for the time they did or they work for the quoted time. Overall they did a good job and addressed my concerns the best they could. I will consider using them again. I will just make sure its very clear how and for what I am getting charged.
    - Jacob B.
  • DC Tree Co was down the street, and I asked them to trim my tree if they had time. He came late one afternoon and trimmed a gnarly locust tree we have. Eddie was prompt, friendly, and did a great job. I was impressed at how fast he worked and his strong work ethic on a Friday afternoon.
    - Liz K.
  • Called for an estimate Saturday, they came out two days later. The work was scheduled for the time were going to be at our beach home - within the week. Was completed 5 days after getting the estimate. Excellent service - they were on time and tidy.
    - Carolyn A.
  • Erik was great. He responded to our request for estimating promptly and got back to us as promised. Not only he finished the work on time, he also volunteered to cut down a smaller tree on our property free of charge. Great young professional!
    - Joyce F.
  • I called and spoke with Brandon about getting a quote to have my tree removed. He and I set up a time for him to come by and look at the tree, I also told him that the tree was in front of my house and visible from the street so if he was able to he could stop by before our scheduled appointment. He was able to stop by and look at the tree before our scheduled appointment and provided me a quote via e-mail for the work and said he could have his crew take the tree as early and the next day in the afternoon. I responded to his e-mail quote telling him to go ahead with the removal of the tree and that I'd be home in the afternoon to provide him payment for the work. He called while they were taking down the tree to let me know they had started. I was stuck in traffic on my way back from Bellevue and we discussed whether the tree stump should be removed and that I'd be home in a hour or and hour and 15 minutes to provide him a check. He was really great about just billing me for the work as I wasn't home for 2 hours after we spoke due to traffic. When I got home I looked in my yard where the tree was and couldn't even tell that a tree had been there. The bark was put back where the workers had to walk on to get to the tree and all of the leaves and tree branches were cleared away. When I decided to have the tree removed I had called two other landscaping businesses in addition to LeapFrog Landscaping, I left a message for one which never called me back and the other business said they would drive by my house and look at the tree and provide me a quote, I never heard back from them either. I really appreciate the professionalism of this business to get back to people, even when the job is relatively mall like mine was. It was really a pleasure working with LeapFrog Landscaping, I will definitely call them again should I need any landscaping work done and will be recommending them to friends and family members.
    - Cathy W.
  • Bram does a thorough job.  He came out a couple years ago and helped me with my out of control hedge.  He came out this spring to trim it again and keep it in shape.  I'm very happy with his work.
    - Janet S.
  • I contacted Sunrise Landscaping & Tree Removal to get an estimate for both yard maintenance and tree removal. the wait time for someone to do the estimate was about 10 days which is fine, I am not in a hurry. The problem is that they never showed up for the appointment and never contacted me as to why they were canceling. I left a message on their voicemail system to ask what happened and never got a call back. I called a few more times and was eventually able to get a hold of someone. The individual apologised for missing the appointment and agreed to set up another appointment time. The day of the 2nd appointment he called back and told me he would have to reschedule. I am not sure why I agreed to it but I allowed them to schedule a 3rd appointment. When he didn't show up i contacted them again to confirm the time. I was told the time was later the same day and they didn't show up at that time either. I went to the office to see if i could work something out and was given another distant date for them to just get the estimate done. I walked out frustrated.
    - Justin M.
  • 2 man team. Well organized and equipped with the appropriate tools. They worked safely, very neat and fast. They cleaned after themselves. My yard looked great. I enjoy all the extra sun light now that those limbs are gone. A job done well. Thank you!
    - Robin S.
  • I called Sunrise to ask for their ability to remove a fallen tree that fell onto our house.  Since there were many fallen trees that day, the owner came to our house to see the damage and said the tree service couldn't come until after dark, but they could remove the tree even in the dark.  They arrived with a huge truck, spot lights and canister from which a person with a spotlight helment proceeded to cut the tree down from top to trunk.  The debris was thrown in a heap and when the work was done, a second truck came to grind it all up.  The next morning, there was no debris left.  All was clean and tidy.  What a professional job Sunrise tree service did.  We are very grateful for the excellence they did in removing what could have been a very dangerous situation.

    - Jane O.
  • Sunrise is fantastic! James came out and gave me an estimate and over-saw the work. He was prompt, listened and even sent me photos of the progress as I live in Oregon and could only be there for the estimate and first day of work. The crew was wonderful...prompt, friendly, adjusted plans as needed. The price was fair and I'm very pleased with the overall result. I can now go up camping and not have to worry about weed-whacking just to set up a table and chairs.
    - MICHELLE F.
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Tree Services in Lacey

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