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Home Security System reviews in Kirkland

  • A
    Switch Electric LLC
    Very pleased with the work. Tyler Keezer came out to walk through our list and provide an estimate. He was smart about his recommendations and presented us with options we hadn't considered. He provided a detailed and competitive estimate. The technicians who did the work, Brian and Bryce were prompt to arrive and did the installations quickly, efficiently, and meticulously. We were completely satisfied with the service, brought them out for some additional work, and we're now planning to have them install a Generac backup generator.
    - Michael M.
  • A
    NW Security & Sound LLC
    We hired NW Security & Sound to install our television and sound system last May when we moved to a condo, and they sent an excellent, knowledgeable professional to do the installation. They recommended good equipment and procured it for us, and they spent many hours getting the various parts to work well with a universal remote control programmed just for our use. In the months since then, whenever we have had minor difficulties with the system, they have come to help and promptly fixed the problem. 
    NW Security & Sound also monitors our alarm system, and they quickly sent someone to replace a battery when needed. 
    We highly recommend NW Security & Sound!
    - Paul Y.
  • A
    Window alarms are a little clunky and wish they came in other colors than off-white. They really show against our black metal window frames. Because we have steel entrance doors we had to double the thickness of the adhesive pad on the doors so that the signal would not be disrupted. The extra protrusion  that the double adhesive creates is not attractive and a bit wobbly.  The alarm console is easy to use but the buttons are lit up with eerie blue lights that, at night especially, eliminate the need for any night lights in the surrounding area.  It would be nice to be able to dim the lights or  at least change the color.
    - Berit M.
  • A
    It took about two weeks of conversation between me and WA sales representative to evaluate various options available and to determine system configuration. This was definitely not a standard design, so WA did a good job understanding my requirements, researching the market for the right technical solution and communicating with me. I was concurrently evaluating solution from another provider that was unable to meet all of my requirements, although his cost estimate was on the same scale as that of WA.
    It took 3 visits over the course of a month for installers to complete configuration of the system. The effort was worth it, as the result fully met my expectations.
    Speaking of central station responses to false alarms that had happened through user error and an interim system configuration, I am very satisfied with expedition and clarity of communication. 
    Overall, I would recommend Washington Alarm. This is not the cheapest service, but they are willing to research and implement new types of systems. Monitoring service is competitively priced, while of a very high quality.
    - Vitaly K.
  • A
    REV Associates LLC, by The Alarm Professor
    The Alarm Professor came because I had a false alarm and the system then indicated that it was due to a short in the system. He came promptly and quickly diagnosed the problem which was a improper re-attachment of a siren (I had had my house re-sided a month before and when the system was rehooked it wasn't done correctly). In addition, he looked over the system and gave me lots of information about alarm systems, monitoring companies, police responses and the like that was extremely helpful in understanding the abilities and limitation of an alarm system. His charge for all this was extremely reasonable. He has a wealth of experience in the alarm industry and is willing to share it with you - all to your benefit. He didn't try to sell me a new unit or monitoring contract - experiences I have had in the past with other alarm service personnel.
    - ron d.
  • C
    Fire One Inc
    Technician showed up on time - was polite and professional. He informed us that the smoke detectors we had were in fact, NOT part of the alarm system so there was nothing they could do to fix the errant detector.  Our only real reasonably priced option was to install a battery operated unit and unplug the buggy detector - ok - fine. The rekeying of the passcode for the security pad involved the technician making a phone call to where ever for instructions on how to accomplish this. There were repeated attempts until finally the keypad could be re-coded.  The rate was $97.50/hr with a 2 hour minimum.  PLUS a $30 fuel charge! (most vendors I deal with have been charging perhaps $10 for fuel surcharges).  Then of course, sales tax on top of that.
    The final total was $246 to have our security system keypad re-set.  The technician was fine but if you can find someone else to do this work for less - go for it.  The cost seemed excessive to me.
    - Robin V.
  • B
    They shipped it to me and I installed it myself. I have got it switched on every night. It was easy to install and I didn’t have to wait for someone to come up to my house. They mailed it to me. When I called them they have been able to get hold of somebody. I did have to talk to them couple of times. I spend about $35 every month for the service and it was a big deal purchase for $99. 
    - Duston H.
  • F
    Guardian Security
    Having been with the company for years, was surprised to find out that they had not been monitoring my alarm but still charging me. I was told it was my responsibility to test the alarm, not theirs. They felt they had no responsibility to contact me and inform me the alarm was not functioning. To top it all of, they charged me $100 service charge to tell me my alarm was malfunctioning! The company sold a few years ago and has lost the personal service it had in the past. Sadly, could no longer recommend this company.
    - Virginia S.
  • A
    Michael, FrontPoint's Salesman, was amazing at answering my questions over a series of phone calls. He was always pleasant to deal with, was extremely knowledgeable and ultimately made our experience with FrontPoint a positive one. Never having owned an alarm before, we've been happy with the experience thus far.
    - Kellee D.
  • A
    ADT Security Services, Inc
    I called them and they came and fixed it because some magnetic stickers were broken or something. They came in and checked the system and fixed the garage door security for me. I like their service. We have a monthly contract. I will continue to use them.
    - Chundong W.
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Home Security Companies in Kirkland

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