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Chimney & Fireplace reviews in Kennewick

  • A
    Air-Tech Services and Filters
    They were great. They had to creative when they installed the gas line in this older house. They did it where it didn't impact the house and blended right in. The owner worked with me and got me the best price.
    - Donna E.
  • C
    Fire & Water

    They did a great job on the propane insert, cleaned, serviced and installed a new remote control for a very reasonable price. It has worked very well for over a year so far.

    For the pellet fireplace insert, we had not used it yet and were told by the representative that it needed multiple parts replaced and that it would not be worth the cost to replace the parts as it was an old stove and parts were hard to find. He then offered to buy it for parts.

    I looked into the parts and for this make and model , they are readily available over ebay and the only thing that was actually wrong with the stove was a hinge bolt was broken on the door. I then found several of these make/model stoves on the refurbished market for $1200. I ended up selling to a friend for $400 and it has worked like a charm (after the hinge was repaired for less than $10). I think the representative was trying to take advantage of us to refurbish and sell himself.

    - Kevin O.
  • C
    Pringles Power Vac
    Scott and Chris did a fabulous job being very respectful of my home. They left my home in good shspe, cleaned up after themselves as they went along. Most importantly very reseptivr to my many questions. They did a great job, highly recommended.
    - Carol P.
  • F
    All Phase Refrigeration & Heating, Inc
    Last summer our heat pump was not sufficiently cooling our house when the temperature got into the high 90's or over 100 degrees. All Phase replaced Reversing Valve. Our house was still as warm as before! They came back out nine days later and explained that although replacing the reversing valve did not fix the problem, it still needed to be done (really!?!). But the real problem was now that the heat pump and compressor needed to be replaced. So I just paid $934 to NOT fix the problem and they wanted to charge $2670 more to really fix it. I stopped doing repairs and we suffered through the summer.
    The following summer we called another company, Delta (, based on their excellent Angie's List reviews. They replaced the capacitor, and wondered why the previous company had not. Then he said the Expansion Valve inside the furnace would have to be replaced. 
    Total cost...less than $500. 
    In short, All Phase misdiagnosed the problem, charged me a lot of money for their misdiagnosis, and they tried to charge me another $2600 for their previous mistake.
    Stay away from this company. 

    - Phil L.
  • A
    Sundance Energy Svcs Inc

    Sundance installed natural gas lines at my home, in addition to several new appliances.�� I continue to call them to provide service on my fireplace insert when needed.�� They have been a great company to work with from initial estimate through to maintenance.

    - Marina J.
  • A
    The Delta agent worked with me to determine units that best met our needs. In addition, he included a $1,000 county rebate. Anothed heatpump supplier quoted a higher price and insisted that the county air test was so strigent that it was not worth doing. The Delta agent reassured me that they had been very successful in meeting the county standards. We chose Delta and the Rheem system. The Delta team removed and replaced the old system in a very professional manner and scheduled Ductz to perform the air tests. Although our home is only 20 years old there were some issues with the sealing in one of the duct return. The teams from Ductz and Delta resolved the issues and we received the $1,000 county rebate. I was very pleased with the professionalism and openess in addressing the issues that came up during the installation and duct testing. The system has been running well for six months. I definately recommend Delta.
    - Gordon F.
  • A
    Pringles Power Vac
    I called Pringles from a reference on Angie's List. David was very easy to talk to and explained exactly what his company would do, answering several questions I had and giving me an estimate over the phone. We scheduled Pringles Power Vac to come to a rental we are fixing up to put on the market. I misunderstood the schedule and had written down that they would be at the house at 11:00 and that it would take them 2 hours to do the work. I blocked from 11 to 1 on my schedule. No one showed up at 11, so I called to see if I had the wrong time written down. I had in fact made a mistake and David explained that someone would be there some time between 11 and 1 but that it would only take about 45 minutes to actually do the job.
    Shortly after I called David, Loren showed up. He was dressed in an easy to identify uniform with his name labeled on the shirt and was easy to identify. I had another trade at the house at the same time, and Loren (with his award winning smile and helpful personality) quickly accommodated his job to work well with the other trade. Loren was a joy to have at the work site. The other trade was having some difficulties, and Loren quickly jumped up to lend a stabilizing hand. I was impressed with his desire to help out instead of just ignoring that the other job was in some trouble.
    Needless to say, my attention was more on the job that was in trouble then it was on Loren, who seemed to know exactly what he was doing and provide his service effortlessly. I did have some questions regarding how often I should have the chimney cleaned and I also asked his opinion of how bad the current chimney status was. He was quick with an answer yet was not overly wordy in his explanations.
    When Loren left he left nothing of his work behind. He cleaned everything up, smiled and shook my hand. Very nice guy. I will use Pringles Power Vac again when I need this or any other chimney cleaned - or any additional duct work cleaned. Thanks David and Loren.
    - Susan F.
  • A
    Fire & Water
    We hired Fire and Water to replace our existing propane gas fireplace and replace it with a Quadrafire Pellet stove. Had a great experience with this company. Alex came to our house and gave us an estimate and also gave us several different options for the stove models and tile work around our existing corner unit. Our old unit was installed flush into a corner sheet rocked wall. Alex suggested that we inset the new unit into the wall about 6 inches and surround it with granite or travertine tile. He had to tweak the design several times to fit our preferences and tile size but his final design really made the wall stand out. The installation crew showed up on time and were very professional. The installer had to reframe the wall to made the inset and installed new concrete board for the travertine tile. They were very clean and laid tarps down over our floors and furniture to keep our house clean from the construction dust. They always cleaned up after themselves and did most of the cutting outside to minimize dust and debris. Took about 3 full days with most of the time spent on the reframing and tile cutting/setting. The installer, Paco had some great suggestions about the tile setting and grout lines and we told him to do what he felt looked best. Paco was very meticulous and the tile work turned out beautifully. The stove was installed and a new chimney was installed outside. Again the work was done in a timely manner and I'm very comfortable that the work was done properly and without shortcuts. Our new Quadrafire works great and keeps our home very comfortable on the coldest of days. I can easily keep my home in the 75-80 degree range with the pellet stove as the primary heat source. Happy to recommend Fire and Water as their products and services were first rate.
    - Michael B.
  • A
    Fire & Water
    Originally called and asked for an estimate to replace a suspected faulty auger in my free standing pellet stove. Office personnel were extremly courteous and scheduled an appointment much faster than I expected. Fatmir Jashari showed up on time (considering the first day after a 3 day holiday) and immediately ran a series of preliminary tests and informed me that the auger was not faulty. I had previously gotten on-line and priced augers so this was a pleasant surprise. His recommendation was to thoroughly clean the unit (hadn't been serviced for about 16 years). I asked if I needed to schedule another appointment and he replied that he had all the necessary equipment with him to do it that day. I was amazed and very pleased and told him to proceed. He was extremely knowledgeable and professional and explained everything in detail as he progressed through the cleaning process. There was no "upselling" involved and he provided many valuable maintenance and operating tips as we went. I asked if he minded if I looked over his shoulder and he replied "not at all" and encouraged me to ask questions. At the outset he provided pricing for cleaning and even told me ahead of time what some of the parts would cost if we decided to replace them. As it turned out we only needed to replace a blower gasket which was obvious even to me. He was extremely efficient and thorough with the cleaning which included the chimney. Another recommendation of his was to replace the old technology chimney cap with an improved version which would help with cleaner combustion. Once again, his explanation was very logical and was not an attempt to upsell. I opted to replace the chimney cap. My overall experience with Fire and Water and Fatmir was highly positive and I definetly will use them to do my annual cleaning and any maintenance issues I have.
    - Ray L.
  • A
    Campbell & Company
    Both times we have called the company we were very impressed with the way our questions and service requests were handled by the telephone staff.  We were very pleased with the service calls both times.  Since we were new to the home the service tech for the furnace and fireplace took the time to explain the operation and his inspection process.  He was very thorough, professional and nice to deal with.  When we had the second service call with one of their electricians he was also very informative, professional and nice to deal with.  Both service people did excellent work and we will definitely be doing business with them in the future. 
    - Peggy M.
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Chimney And Fireplace Contractors in Kennewick

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