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Hvac Repair reviews in Kenmore

  • A
    Pilchuck Heating
    Awesome. Absolutely would NOT hire anyone else for my heating/cooling needs. I have tried another company and feel I was completely taken on the job they did. Jeff and his team are professional and will walk you through every detail as needed. Highly recommend them.
    - Jami G.
  • A
    Black Lion Heating & Air Conditioning
    Everett, technician, came out and did a diagnostics and cleaned out our furnace and heat pump. This didn't resolve our issue and it turned out to be the compressor. This is a very costly part and we both agreed that it wouldn't be worth it to replace the compressor since our system was 8 years old. It made more sense to spend the money towards a new heat pump and get it replaced. Everett said the next availability for the installers to come out was a week out. We had already been without air conditioning for 4 days and having to wait for another week while the weather was hot and humid was not the ideal situation. Everett went above and beyond and said he would clear out his schedule and do the install himself early the following week so we didn't have to wait. This is exemplary customer service at it's best as this is not even part of his job. He completed the install as scheduled and we had air conditioning that same night. Throughout this whole process, Everett and the front desk called and gave me updates to notify me when he was on his way, running a little late, checking to ensure the system was running properly, and confirming they registered my warranty. He also answered my many questions that I had. Besides being very friendly, knowledgeable, and professional, Everett remembered the names of my son and dog and ensured he paid attention to them. These little things go a long way with me and I just can't say enough good things about him. He is the best!!
    - Melissa L.
  • A
    Air Masters Inc
    Everything went as scheduled and we are happy with both products. There was an accident that resulted in wallboard damage by one of their beginner workers but it was corrected immediately by the company without any effort on our part.
    - Alice L.
  • F
    Premier Ductless
    Met salesman (Kris) at 2018 Seattle Home Show and described my project. He indicated that Premier Ductless could do the job and ask that I email site photos and contact info which I promptly did. No response. Followed up about 2 weeks later with phone call but could only leave voice-mail message reiterating my interest and again providing contact info. Still no response. Don't waste your time with Premier Ductless.
    - Robert J.
  • D
    Black Lion Heating & Air Conditioning
    Call to office led to prompt appointment and salesman (Kyle) arrived on time. I explained the project and he said all the right words. Promised proposal in 2 days. When it not received, I called back the next week to expedite and it came the following day. It contained 2 options and but little information about what was being offered. I email a request for an explanation of the 2 options. No response. Black Lion is not a small mom & pop operation. They have a office/shop in Kirkland, lots of shiny trucks and successful enough to advertise on KOMO radio. So it is surprising that they would go to the expense of making a proposal and then not be able/willing to follow up. Maybe they're too busy or just disorganized. I moved on to a different HVAC contractor.
    - Robert J.
  • A
    Black Lion Heating & Air Conditioning
    It seems more often than not, goods and services just aren't what they used to be. Even when you show some motivation and make an attempt to research and put a little effort into getting the best result - there are times when you still end up unhappy with the quality of the work, or the price ends up being almost twice what was quoted. That was definitely NOT the case with Black Lion. I would highly recommend them. First of all, my water tank had already failed so there was limited time for research. Honestly, I chose BL because of the amount of positive reviews and the fact that they had a coupon with a set price for an installed water heater. The person who set up the appointment and dispatched the technician was polite and helpful. The tech was on time, courteous, professional, and clean. I was there to let the repairman in and help him remove the old tank ( I volunteered, and was not asked). I had to return to work before he had finished, but when I came home to inspect everything was done and done well. And I didn't have to clean up any mess, the entire area was totally clean. Everything was great for about a day and then all of the sudden I had no more than a trickle of hot water anywhere in the house. I called Black Lion and they sent someone out within a few hours. Turns out that even though they were diligent in flushing the pipes of any sediment from the old hot water tank, there was still some remaining in the plumbing and screens of the faucet and shower fixtures. The tech flushed the lines again and removed and cleaned all the screens in the bathroom and kitchen faucets. Twice. Just to make sure there would be no more call backs. And there haven't been. Great job, from re-using the existing duct work and making it look as though it was original, down to properly and strapping the tank and cleaning up afterwards. A nice experience.
    - Richard S.
  • F
    All Heating Services
    Do not use these guys without getting an estimate and shopping around. They did an install for a gas log insert that should have cost ~$1000, but charged me $1800 instead--and could not justify the extra costs. Worse than all of this, they convinced me that my current insert was not working -- "can't get it to light"--but did not check to see if the gas was even on (which it actually wasn't)--so turns out, I didn't really need a new one, just the service call that I originally wanted to get the old one working. I would never use them again.
    - Mark M.
  • A
    Blue Flame Heating, Air & Electric
    Perfectly. Service tech Fernando had recommended this after showing us the accumulation of dust in the blower motor at the previous annual service. Requested him to be installer for this job as he is punctual, professional and friendly and per previous experience with Blue Flame, they don't try to sell you extra unneeded stuff. Blue Flame, and Fernando if his schedule allows, will be our go to company and tech for any future necessary furnace work.
    - Paul E.
  • B
    Brennan Heating & Air Conditioning
    Turned out it wasn't related to the heating or air conditioner unit. They also did a routine check since they were here. 

    They seemed to be a bit pricey but I haven't compared them to others. They do quality work but charge for the privilege. They were pretty quick in coming out.
    - Debra C.
  • C
    All Climate Heating & Air Conditioning
    The cost for product was quite good. Unfortunately, the installation process had some trouble. We called all climate back three or more times post-install to fix issues. First, a leaking furnace which we noticed pre-inspection. Second, the same leak, plus missing insulation, and no gas in the gas line; all of which our inspector noticed. Finally, post-inspection, all climate failed to turn on the gas for our new gas line, which required some self-debugging and an eventual followup. The entire time we worked with all climate, the staff was friendly, punctual, helpful and professional. We compared costs against two other providers, and found All Climate to be equal, or slightly cheaper, than their competitors. I will select an alternate provider the next time I need gas installation or HVAC work performed. All Climate was nice to work with, but three followups is too much for one job.
    - David H.
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HVAC Contractors in Kenmore

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