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Medical Specialist reviews in Issaquah

  • A
    I was able to schedule an appointment within a week and see a physician’s assistant who did a very thorough evaluation. He had an X-ray taken during my office visit and showed me the X-rays digitally. I was able to take the x-rays home on a DVD. He also did a thorough physical exam and determined that my spine was not causing my issues. He recommended I find a chiropractor or physical therapist who specialized in a new technique called “Active Release”. I went to Chiropractor Annie Armstrong of Head2Toe in Edmonds and it greatly improved my tight strained ligaments. I had tried traditional physical therapy two years prior, but the “Active Release Technique” improved my mobility in five 30-min sessions so I’m 90% better. I then found a Sports Trainer/ masseuse (Tahoe at Massage Envy in Mill Creek) and the 90-min sessions (stretch plus Sports Massage) continue to improve my tight hip/lower back area.
    - PATRICIA C.
  • F
    Bad. Dr. McFarland is good and caring however the pressure on him and the other clinic doctors to increase revenue (IMHO) is unreasonable, there is much waste, and the specialists he is given to refer people to at other Swedish facilities is very problematic. I Wasted much time with poorly qualified specialists at Swedish who kept saying "you have a lot of things going on". Finally, found qualified specialists at their partner Proliance who ELIMINATED....one at a time "all the things going on" and helped me with the single problem to my satisfaction Swedish is cutting costs, expanding and putting pressure on employees to bring in more money via tests and specialist referrals. They started asking the CHECK IN reception clerks at clinics to FIRST look at billing account of patients and give payment reminders -- very scummy management practices. Most recently they have sent out letters ASKING FOR CONTRIBUTIONS! Other specifics: *Providence/Swedish – too big too much monopoly in my opinion. Big new centers that sit empty (with just an assistant at times.......... who worked one day for me hours on end to find a doctor at ANY of the “Sports/Spine” fancy facilities to get prescription help. Big facilities with at times one doctor who is told to jump from room to room and only give patients "15 minutes top". (Specialist told me this – fear permeates Swedish) *years of problems with prescriptions fouled up…..waste….more work for doctors and myself…doctors assistants….took from 9am to 4pm on 12/6 to get “wording” correct for insurance approval. Numerous times the poor front line doctor invited me to see what they have to work with on “computer” (prescription programs and telephone referral computer programs fouled up that gave a “fax machine” forwarding number……other phone numbers gave me people who laughed and said "oh you wanted Redmond this is "……. Phone routing system (process) is full of problems Expanding to the point (IMHO) pulling unqualified doctors that still should be in residency (not only my opinion – fact based on doctor who could not perform an expected procedure but refused laughingly because he needed “much more practice”.) A specialist collecting full co pay and insurance pay. I asked other specialists who pointed out this doctor should still be a “resident”. Again Renton sports and spine huge beautiful facility sitting with only one doctor running around (sometimes NO doctor) “frantic not even LOOKING at MRI/Xray and making poor decisions from radiologists “notes” (tested – one specialist contradicts other and changes story with every visit. PANICS when I tell then that I spent hours looking at MRI and disagree with where what to do..panicked and immediately looked at MRI for the first time (not just radiologist notes) ……told "I am only allowed 15 minutes per patient" - incredible given Swedish top costs and this coming from a specialist only doing minimal diagnostic work…. Swedish – overpriced, revenue centered not customer (patient) centered . *many messed up appointments……hard to get with all the changes (generally and universally accepted accounting practices not followed) …..a mess for customers(patients). In one period doctors were furloughed so the Factoria facility could be painted in horrid colors to avoid paying painters overtime -- an excellent example of how "cost cutting" many times actually costs MORE as patients must wait and wait for appointments (sometimes just going to a competitor) and doctors get confused and agitated (one doctor actually WHISPERED in his own office about what was going on - why? fear of what?). Oh, and by the way the paint was left over in their warehouse - reason for bad colors. I asked the receptionists about this and they sadly said "No one asks us our opinions." Management by fear and impossible to have contact with their CEO. When asked for his email people at all levels show fear and refuse. * CEO is hidden behind “a wall”. Impossible to get his email. (I am a Registered Legislative Lobbyist who finds it very easy to get CEO emails and the best ones make themselves available with their administrators help. Factoria facility painted recently with “morgue” colors – inquiries revealed doctors were put on furlough (creating a scheduling nightmare for patients) to avoid painter “overtime” payments. A doctor “whispered” in his own office (telltale sign of fear of management) the story of “cost cutting” by using old paint in warehouse. Providence/Swedish nearly a monopoly almost requires insurance to approve them as providers. Many, Many more process problems created by CEO greed (IMHO)for his position and marching orders to expand and maximize cash flow (sending out letters asking for donations – classless, along with making the check in people review bills at check in (we really are CUSTOMERS ) and put front line people in the not fun position of bill collectors while the accounting department cannot even provide data required by “generally accepted accounting practices”. I was frustrated as I just hand my credit card with each visit however the receptionist would say "did you know you owe us $50?" So I call "accounting and billing" and ask for charges versus payments ....a very nice young man told me after over an hour of looking and discussion they don't have a way of doing that! (called generally accepted accounting principles) and he suggested I keep "bills and pay by check" paper in a shoes box. Um....circa 1950. And a CEO in hiding.
    - Rod M.
  • A
    It went well.  It is eye surgery so it is scary.  There is a slight assembly line feel to the way they get you ready.  For some of my eye exam appointments the office was so crowed it was hard to use the bathroom.  It was hard to get them to understand why I needed something other than their normal procedure.  They sent me back to my eye doctor and she explained it, so in the end I got just what I needed.  One huge plus for me was that they have a car and an excellent driver that drives you to and from your surgery and escorts you right up to your appointment.
    - KATHERINE V.
  • A

    My experience has been very good with my doctor. I have had experience with a lot of the doctors in there. It is part of the Swedish Hospital system. It is easy to get an appointment. The doctors are always wonderful. I was seeing them several times a month and the staff was wonderful. It was a good place to go to when your are sick.

    - michael o.
  • A
    We have been satisfied with them. The location is great, it is not more than a 20 minute drive and we have had excellent service. The wait time is not bad and they have been punctual. The staff has always been nice, communicative and informative. It is the only place we have insurance and they have been good at resolving any health problems we have had.
    - Patricia R.
  • A
    Dr. Waterman is topnotch. Unfortunately I will be unable to go to him anymore because I'm insured by group health but he's definitely someone I would recommend. He's very professional and understanding. He's does a very good job.
    - Carol M.
  • A
    It was a good experience. They were very good. We got exactly what we wanted. We liked the way he approached the problem. He gave us a lot of options and told us what the things were that we could go for and alternatives. It opened a lot of channels for us which was a good thing. The office was good but the number of doctors available was not good.We had no complaints.
    - Sridhar K.
  • A
    I liked that it is group of doctors. I like that we were able to find other doctors. I appreciate it when I get my physical done I go for female doctors. They would give a list of female doctors in there and they were very good in doing that. It is a little thing but it is something I appreciate.
    - Joshua T.
  • B

    I like them. The nice thing about them is that if you have anything you are concerned about, they follow up really really well. They are very functional and competent. We will continue coming here.

    - Orville N.
  • A
    This is a wonderful clinic. My husband and I both have our primary doctor there. We have our eye doctor there and my husband is diabetic and he has his endocrinologist there. The dermatologist we use is there as well. They just have everything under one roof. They do blood work and testing there and they have all the records there and it is very convenient. The doctors have a great system to share the patient information and get the best results. They always call after a procedure to see how we are doing.
    - Brenda K.
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Medical Specialists in Issaquah

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