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Septic Tank Cleaning reviews in Federal Way

  • A
    MCNEL SEPTIC SERVICE
    They communicated clearly about scheduling, arrived on time, and were very professional. They explained potential issues, educated us on risers which we had considered installing, and gave us helpful information about prolonging the life of our system. We will gladly call them again, the next time we need a service.
    - Karen C.
  • F
    A Advanced Septic
    No well. Read details below. SEPTIC BANDITS! RUN! YOU'LL GET RIPPED OFF LIKE I DID. We hired these guys to pump out a septic tank & pump tank prior to us installing a new pump. The locations of the hatches were obvious-- pump tank lid was exposed & septic tank lid location was delineated. Technician said couldn't pump septic tank because lid was 4+ feet down so a backhoe was needed to dig it up. So he pumped out the small pump tank, fooled around with the old pump for a bit, declared it dead and left. The total bill was over $1,100 and my septic tank never got pumped. Turns out the septic tank lid was 4-INCHES below the surface-- the technician was probing in the wrong spot. I called Advanced's office and got the runaround. No one could discuss this problem with me other than "Matt," who is constantly in meetings, out on a job, or otherwise unavailable. When he did eventually call, he was defensive and 100% unhelpful. I later spoke with Andrew (Gunia?) who said he was one of Advanced's "owners." He insisted we fork over ANOTHER $~400+ for them to come back and pump the septic tank-- which we had already paid for and Advanced never performed. Really??? More money? Obviously, this company is not much interested in customer service or customer retention and highly interested in making money. I refuse to throw good money after bad. At this point I need to call a DIFFERENT septic tank pumper and pay someone else to have my septic tank pumped. This is criminal behavior IMHO, so I will be making a formal complaint to the Washington State Dep't of Labor & Industries, and to the State Attorney General's Office. Use these clowns if you want, but at least now you know what might result.
    - Bob W.
  • A
    A Advanced Septic
    The morning of the appointment I received a call from tech introducing himself, and text with Scott's picture and a call when he arrived at my home. After completing the septic service Scott called and informed me he had inspected inside and out of my tank to make sure there were no problems and they were sending inspection results to the utility company as required, which they did automatically at no additional charge. I read through many reviews and was seriously skeptical about A Advance Septic. But their prompt response and professionalism in my initial contact with Robert said a lot. I am very satisfied with them, the technician Scott was very professional, prompt and you could hardly tell where they had to dig up the lid to the septic when they got done. You can tell they take pride in their work. I would highly recommend them to anyone. Don't just read the words on a review. You gotta read between the lines some times too!!!
    - Sherry G.
  • A
    No Worries Septic Services LLC
    Terra called on the day of service to let me know her team was on their way. When they arrived, Derek and Houston quickly figured out the issue, resolved it, and got on their way. They were both incredibly professional and very courteous. This is how all customer service should be. I am a lifetime customer now thanks to this excellent experience.
    - Katie & Peter C.
  • F
    A Advanced Septic
    Bob was supposed to come to the house to replaced the tank, he never showed up. He first said it would cost $2200, then he called and told us that it will cost us around $20000. They had no pictures to show, all he said was they had to replaced everything.
    - Paul H.
  • C
    No Worries Septic Services LLC
    The owner initially was on top of my problem and responded quickly to get someone out. I dug around and located the tank and junction box to give them a head start as we discussed on the phone. He sent out a technician who was great - Took a look around, made his best assessment, laid out a plan and got my approval. He worked hard and fast. We started with a cleaning/jetting of the lines in ground which unfortunately didn't fix the problem, but did alert us to some old broken pipes. He did some exploratory digging to try and come up with the best fix, checked out the tank, called in to have the tank pumped and let me know he would regroup with the boss about what to do next and to expect a call about pumping and next steps. We left the tank lid uncovered in preparation for the pumping truck. I did get a call back to let me know the pumping was scheduled, and a 3rd party truck showed up to do the work. Not having any info myself on the tank, after they were done I asked the guys if they knew how big the tank was, if it was a single or dual compartment tank, and generally how things looked. He said it was a very small old single-cell tank, maybe 600 gallons (about half of "normal"). I went outside shortly thereafter to cover up the tank lid, and first popped it open just to see how things looked myself. I saw water running over a baffle from another tank compartment. In about five seconds I was able to see the tank was not a single compartment, and they only had pumped what was the second liquid side. I immediately called the owner at NW and he was not pleased of course (they contracted it out), but said he'd handle it and we discussed the other work to still be done and that he'd call me back. No return calls. I called him a couple more times until he finally called me at night to tell me they would be out first thing in the morning to do the rest of the work - and not to worry, he'll get that tank pumped again. After waiting around all morning, first thing turned into about 11:00 and his guy showed up. He went right to it and got the broken pipes replaced and cleaned everything up. Solved my problem and it has been working great since. Said he'd bug the boss about my tank. Half a dozen calls and messages to NW Septic asking when he was going to remedy $400+ pumping service they botched resulted in less and less recollection of what was going on, but always the promise of a return call. I never got called back. My septic tank is no doubt still full of sludge, and it's probably flowing over into the second compartment and out into the field again.
    - Bryan F.
  • B
    Hunt's Services
    Provider came out to clean ductwork, furnice, a/c as part of a "Angies Deal". Immediately started inspecting the water heater, etc. We ended up replacing the water heater with a large 75 gal unit. It definitely needed it .... approximately 20 yr old with lots of internal rust and a failed surge tank. But, it always feels like the "Angies Deals" are kind of a foot in the door for other work. If we had it to do over, we probably would have contacted a couple different contractors to get some comparison quotes on the water heater before we replacement. They were professional, and, we feel that they were fair with us.
    - Dan B.
  • A
    Hunt's Services
    Aaron was very professional.  He arrived right on time and completed the work in a very timely manner.
    He was very informative on the work that was to be completed and exactly how it was to be done.
    He was very easy to work with and he did a great job.
    - Kimberly R.
  • A
    G & N Septic Tank Service
    The soonest they could come back was a week later, after "locates" came out and made sure there were no utilities in the front lawn. George brought out his little back hoe and dug several deep holes in my yard. When I arrived he told me that I needed a new drainfield and that would take a septic designer, but he thought he could save my tank. I asked how he knew I needed a new drainfield, and he pointed to tiny dark spots in the soil and said that was all that was left of my drainfield pipes. When I couldn't make out what he was pointing to, he took a shovel and managed to pick up a tiny shard of a pipe. He told me that after 50 years the corrosive effects of the gasses in the system dissolved the pipe.
    Another "locates" was ordered for the backyard, where the drainfield will now be located. The septic designer is beginning his design. He came highly recommended by George. I'm having a little problem communicating a concern, but I'm confident we'll work it all out. If I'm wrong... you'll be the second to know! I'm still in the process of all of this. But, I would guess that it'll take months, and ultimately go well. I'll write more when I know more.
    Because sewage backed up through all the drains in my house, and spilled out on the floor (again, this was due to the plumber's choice to not listen to me when I told him it was an interior clog between the sink and the bathtub), I have had to have my bathrooms torn up, and so I have no bathrooms at all. It's hard to keep the septic issue and the lack of bathrooms issue separate, as both, independently are keeping me from being able to live in my home.
    - Wendy S.
  • A
    Clean Septic Pumping LLC
    They were very personable, very honest, and reasonable. I talked to Roto-Rooter about trying to find the septic, I didn't know where it was. They said they were going to charge me $150 to do it. I said I would just stick a rod in the ground and we'll find it. If we need pumping, we'll give them a call.
    - James C.
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Septic Tank Services in Federal Way

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