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Landscape Lighting reviews in Federal Way

  • A
    The service went very well. They also installed an electrical outlet outside. The outlet does not work anymore which is disappointing. My husband was home for the service and scheduling was very easy.
    - June k.
  • B
    NW Landscape Management Inc
    Took a couple of phone calls, but once I spoke with them everything went well.  | |I liked NW because their rate included everything and I would not need to hire others to do trimming, fertilizing and such.  All inclusive
    - Jamelle G.
  • D
    NW Landscape Management Inc
    When Paul came to give the estimate, I made a point of the fact that the main things I wanted done were the sod and pea gravel removal. I stressed that several times and it was agreed that they would do so. These were at the top of the list on the estimate thay submitted. During the work, I noticed that the some of the grass was not being removed, It was just being turned over in place. LIkewise the pea gravel was not being taken away. I emailed the office to express my concerns and I received a prompt reply that the foreman, Paul, had been given the information. The same day I spoke to him about it and he assured me they were going to take care of it. Paul was always very pleasant and professional to deal with so I had no reason to think that there would be any problem. The crew always showed up for work, even in pouring rain, and the hardscaping items turned out great, fully meeting or exceeding my expectations. At the end of the project, Paul suggested top dressing with fine bark, which would cost over $1000.00, but complete the look. This I agreed to. When it was all finished, everything that I could see looked so great that I had no concern about the things I couldn't see.About a month later, I went to dig holes to plant some new shrubs in the area where the pea gravel had been. At that point I discovered, under the compost and bark, that the pea gravel was still there. I contacted the office to express my concern that the most important item on my list had not been done. Paul called right away and said they would come out and remove it. A few days later, when nothing seemed to have happened, I called Paul who said they had been out on Thursday and removed it, put down new soil and then more bark. However the pea gravel is most certainly still there today and the shrubs not planted yet. Under the new layer of bark things are the same. Meantime, when the weather warmed up, the sod that was turned, instead of being hauled away is now growing in thicker and lusher (thanks to the compost on it) than ever. This is the situation in an entire side yard. Paul, and Dusty were very nice to work with and the office staff very pleasant. However, I spent $12.000.00 on this job, and I am now going to be spending my summer digging up grass and getting rid of it, and digging up and hauling away buckets and buckets of pea gravel instead of enjoying what was to be my fabulous new landscape. Or paying someone else to do it when I already paid NW to do so.

    Update: July 19, 2010......I appreciate the response from NW Landscaping, however the only sod that was left was on hillsides where the sod cutter could not go. I myself saw one of their employees removing it in chunks with a maddox and leaving the chunks, despite my request to remove them. Some of the other grass showed no attempt to remove it whatsoever. When I subsequently worked there, about 2 weeks later, nothing had broken dormancy but I found the chunks there. The only grass that came up in any area was on these hillsides. Where the sod cutter had been used and the chunks removed, no grass has come up.
    When I tried to dig in the area of the pea gravel, I found in all cases, that the pea gravel was still there. It had been ro-tilled deeper and was even harder to remove. There was still so much pea gravel that by July nothing was growing there, no weeds, no grass, nothing.

    I was advised at the time of the work that these manual projects were done by the "maintenance crew" after they finished their other duties for the day. I was also told that they were the ones who had broken several limbs off a rhododendron when creating their own ramp through my rose garden. Someone watching their work described them as "bulls in a china shop". I would certainly not hire these individuals to "maintain" my yard. Nor do I use Round-Up as suggested by NW Landscaping due to its questionable impact on the environment. I have had no trouble maintaining the rest of the yard, where the work was done correctly.

    In the time since I initially wrote my review, I have paid someone else $700 to remove the pea gravel. This was an extensive project and required 5 pickup truck loads to remove, since the gravel was now mixed with dirt. I then had $240 worth of soil delivered, which I hauled into place myself. In the areas where the grass had not been removed, I hired a different landscaper to dig it out, which cost me $100. He confirmed that there was no indication the sod had been removed earlier in the spring.

    I did not initially mention, but will comment on now, that some of the crushed stone that was being hauled into place for pathways was spilled into the planting beds. It looked like the wheel barrow had tipped over at various times, leaving about a whole wheelbarrow load total. This did not end up on my pathways, and was another thing for me to dig out. As it was a blue-ish color, this would have been obvious when the bark was put over it.

    Also, the fact that I didn't submit my review for over a month doesn't mean that I didn't notice these problems sooner. I was waiting to review after I had a fuller idea of the situation.

    Again, I would like to add that Paul and Dusty were professional and efficient. The hardscaping turned out fine, for the most part.
    Due to the recent additional costs on my part to get this job finished, I still could not recommend NW Landscaping. I am still finishing up the work instead of enjoying my yard.
    - Lisa L.
  • A
    Malone's Landscape Design/Build
    It went amazingly well! We can't wait for the spring to see all the new plants in full bloom! These guys really know their stuff. Everything went like clockwork, and they finished exactly when they said they would. They stayed on our job until it was done. They never pulled off to go to another job and then come back a few days or a week later, which I truly appreciated. Everyone was completely professional, and we could tell they take a lot of pride in their work.
    - Grant N.
  • A
    FUN YARDS USA/Green Gardens LLC
    Overall they did a really great job and we are still enjoying the yard. They are fairly high priced, but also high quality. No complaints.
    - Stephen R.
  • A
    FUN YARDS USA/Green Gardens LLC
    Went very well.  The crew worked very hard and the results are better than we expected.  We would work with this company again.
    - William H.
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Landscape Lighting Companies in Federal Way

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