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Troubleshooting Common Air Conditioning Problems

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How Much Does Installing New A/C Cost?

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Should I Repair or Replace my Furnace?

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Hvac Repair reviews in Federal Way

  • F
    Allred Heating Cooling Electric
    No, we are not interested in moving forward with this quote. I have to say we are extremely disappointed and unhappy with the service we received. On October 10th, Nick came out and serviced our fireplace, and we actually left a very good review after that appointment, unfortunately from there on we have been unhappy. We had previously been working with Fireside to diagnose the problem we were having with our gas fireplace. We paid an initial fee for them to come out, they cleaned it and suggested a fix. The initial service fee covered us for 90 days. It was soon apparent that the fix they did was not correct, as the fireplace stopped working. Another person came out and said the fix was the wrong one and replaced something else. Again, the fireplace stopped working. A third person came out and said it was something else that was causing the problem and he made a 3rd repair. He stated if the fireplace stopped working it was most likely going to mean that the pilot light was actually the issue and we might need to replace it within the year. Again, the fireplace stopped working and we contacted them and were told the 90 days was up and we would have to again pay the initial fee for them to come out. Being very unhappy with their service we found Allred. We scheduled an appointment and Nick came out took a look at it, and he felt that it probably was the pilot light. He got the fireplace working, and we discussed with him that if it stopped working to call him immediately and he would move forward on replacing the pilot light. We talked with him about the remote we had and our unhappiness with it, and told him that we would like to see a quote to replace everything so that we could upgrade to a newer, user-friendly remote. He told us no problem. He also signed us up for the yearly maintenance contact, and we paid for October. The next day the fireplace quit working so we called Allred to let them know and asked for the quote to replace all working components with a new remote. Several weeks went by without any response. We contacted Allred again and was told Amy was out of the office with a sick child, as well as several other staff. Again, we contacted Allred when we hadn't heard anything, and was told everyone was very busy but Matt would get us a quote soon. When we finally received the quote it was for only the pilot light. My husband spoke with Matt on the phone and again explained that we were interested in replacing all parts so that we could have a newer remote. We finally received a new quote to replace all parts and an appointment was scheduled for December 9th. It took two full months to get a quote and an appointment! I actually told my Craig we should just cancel and go somewhere else since they are too busy to accommodate us, but he didn't want to do that. When Matt showed up for the appointment on December 9th, and I opened the door he didn't even introduce himself. Our experience with Matt was completely different than it was Nick. Nick was very friendly and we enjoyed working with him. Matt didn't hardly speak 2 words to us. When he let us know he was finished installing everything, we asked where the new remote was and he said there wasn't one. Well, then how do we turn on the fireplace? His reply, with the switch on the side over there. When we asked well how do we control the fan and the flame like we had before. He informed us we don't. When we said but we asked to replace everything because we wanted a newer remote, his reply was so do you just want a universal remote that will work the fireplace? Yes I guess so since we wanted a newer remote from the beginning, and the whole reason we decided to exchange all parts in the first place. Now we've received a quote for another $1000 to build a remote control? Does anyone listen to their customers requests anymore? We asked for a quote to install new parts in our fireplace so we could have a new remote that worked the fireplace. When we received the 2nd quote we assumed that's what the quote was for since that was the conversation that was had between Craig and Matt. Now we have a fireplace without a remote, and we are unable to control the fan or the flame like were able to do before. If we had known prior to Matt installing the new parts that there was not going to a remote, we would not have had it installed. We could have simply gone with the pilot light, saved us some money, and stayed with the remote we had. At this point I really would prefer that we had not had these new parts installed and saved the $1000 we spent to get something we didn't ask for. I really feel like it was a bait and switch type of deal. Going back to the maintenance agreement we signed up for and paid $20 for October, we have not been charged for November or December, so I feel that $20 was wasted, and at this point we are not interested in keeping that contract so please rip it up, continue to ignore it, we don't care, but do not charge us for any further months. In the future we will find another heating company that can provide the service we requested. Happy Holidays from two very unhappy customers, Craig and Cheryl Lovell
    - Cheryl S.
  • A
    Bob's Heating & Air Conditioning
    I am very happy with Bob's Heating and Air Conditioning. My air conditioner broke and they came out the next day. They found the problem and replaced the part and everything works fine now. Their service person, Steve DeLeon, was great. He gave me a courtesy call before coming out and arrived on time. He took the time to explain everything on the air conditioner and furnace as he went along repairing the air conditioner and servicing the furnace. He was polite and knowledgeable. I was charged a fair price. I will call Bob's from now on for any work related to the services they provide.
    - Dave M.
  • B
    Evergreen Home Heating & Energy
    Our Heat pump was not providing cold air so I called for a repair person to come out and fix it. Evergreen was able to provide me same day service which was impressive and the tech Alec Smith was very professional and skilled. He had the main issue diagnosed within probably 20 minutes and had a replacement part on hand. My complaint with Evergreen and this is probably common throughout the industry is the markup they put on those replacement parts. I needed a dual run Capacitor for which I was charged approximately $175 dollars. After doing a little research I found that this is a $21 part from Grainger or Amazon. That's one **** of a mark-up. I can tolerate a mark-up because of the convenience but I feel 800% is excessive.
    - Wanda D.
  • A
    Cummings Inc. hvac
    A/C system was coming on but compressor was not starting. Called in the afternoon and Lance & Blade showed up 8:30AM next day. Problem was bad capacitor that they did not have. They added a "hard start kit" for $95.21 and offered to order the capacitor. I said I could handle that. They checkout the coolant and system function, tied down all the wiring and closed up the cabinet. All was done in less than 1 hour. Minimum charge was $175 for first hour. Both men were easy to talk to, personable and did not try to sell me anything I did not need. Very pleased.
    - Frank S D.
  • A
    Black Hills, Inc. Home Services
    Black Hills does an excellent job. From scheduling through servicing they were very professional. Appointment was a week out when scheduled, I received a text when tech was on the way and Dan arrived exactly on time. He completed the service quickly, but without hurrying. Filter replacement was included in the cost.
    - Michael H.
  • A
    AAA Heating & Air Conditioning
    All went according to plan. Justin (hope I remember that right) was promptly at my home on Saturday morning. He explained what he was going to do (check the furnace) and verify operation (he found two contactors/relays that were starting to age and recommended replacement soon.) After doing the furnace checkout, he proceeded to get ready to go under the house. We laid out a large covercloth to prevent dirt on the carpet and down he went. All said and done he had the main bedroom vent open (it was jammed by the vent cleaning company) and provided me an option on the air leak. The technician Justin was friendly, explained things completely, was always respectful of my home and me, and was a pleasure to have do the work. He obviously knew his job and completely answered all my questions.
    - ERIC H.
  • A
    Black Hills, Inc. Home Services
    It went really. I got a text when he was on his way, then a phone call. Cole was very polite and patient, I also had my plumber at the house. He went over everything he needed to do then everything he had done.
    - Thomas m.
  • A
    Hunt's Services
    At home, they found a bad bearing in the blower motor. I was standing nearby and could hear it as well. They ordered the part and replaced it a few days later. No need to replace the furnace at this time even though it is > 15 years old. At the rental, the furnace was fine, but I had the filter in wrong! They straightened me, and the filters, out and checked that all was well with the furnace. They were very professional and I would hire them again in a heartbeat.
    - Phyllis N.
  • A
    Black Hills, Inc. Home Services
    Their service Call included the extraction and cleaning of the motor and fan assembly, Inspection of the burners, heat exchangers for proper function. Then the tech inspected and cleaned my air conditioning unit along with pressure test and fill if needed. In this case it wasn���t necessary! This was not just a filter change but, a showing of a great company backing their product with great service. Thanks Dan, I���m impressed!!!
    - Morris L.
  • F
    Hunt's Services
    Furnace and A/C maintenance was scheduled with Hunt's. On the day of the service no-one showed up and I called to ask what was happening, they told me that their technician called in sick and I had to reschedule. I guess these things can happen but you would expect them to have more than one technician. I rescheduled for the following week and received a call saying they had to reschedule again because they were only taking emergency calls - guess they make more profit from emergency calls than a regular service. Stay away from these unreliable people - don't understand how they got so many A ratings when they don't show for scheduled appointments and blow you off.
    - Ian B.
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