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Home Security System reviews in Everett

  • F
    Freedom Systems, Inc.
    This is an updated review on this contractor as when we left a previous negative review, Jimmie (the owner) threatened us with a law suit to remove the review so we opted to update our review to include more details. We gave the contractor the chance to come and fix the system they installed but with no response. It just makes me wonder how many customers did remove their negative review for this contractor to avoid confrontation with him. We hired this contractor around November 2014 to install security camera system for our office building. Jimmie came and gave us a competitive quote below other companies. I did not have a chance to ask him about his network certification or experience during the visit which is something I am regretting as a simple phone call to manufacturer tech support during installation can take 90 min or more with most of that is hold time. About 2 weeks after signing the contract, Jimmie came with 2 technicians to deliver the equipment and gave instructions to install the cams in the locations we discussed. The job could not finish in the first few days as not all parts were available such as camera wall mounts. Jimmie stated that he is busy with another business he runs and we have to wait until February (about 4 months later). Finally they came back to attempt finishing the job but in the mean time the cameras they installed had such a low quality that they started rusting (see attached picture). We confronted Jimmie that these cameras are not the high quality ones he charged us extra for to install but he rejected that and stated that they are out of the same Chinese factory as the high quality ones but do not have the brand name logo printed on them. After some research online and getting in touch with the HikVision USA office, we found out that these ���no-logo��� cameras and Video recorders are a Chinese compatible version but have been updated with English software. It was also stated that if we try to upgrade these units again to latest software version, it will switch back to Chinese. We tried to upgrade the Digital Video Recorder ���DVR��� to the newest software version but could not do so and had to stay with the old software as delivered. I, as a hardware engineer, also noticed lower grade components used in these cams compared to their US version. The case had to go to a small claim court and even after we paid the contractor, they only changed some of the cameras that have gone bad to the US version ones but refused to change the rest of them as they were running back then. To make a long story short, the job took over 2 years and was not finished to our satisfaction. Some of the ���Chinese version��� cameras have stopped responding to the DVR and no longer record (see last picture). Also the DVR skips few seconds between the frames all the time. There were also behaviors that I would consider unprofessional. The cameras come with a connecter jacket to avoid moisture penetration. None of these were installed by the techs as they stated that they never install them. Now it could be that with no moisture protection these connectors have been oxidized with time and that is why some of the cams stopped working. One advice I would give if you hire this contractor, make sure the contract states that all additional work must be authorized in writing with prices prior to the work performance. This contractor ended up billing us for work that we thought is a part of the original job but he wanted over $700 additional for it. I have been in business for over 25 years and this is by far the worst contract performance I have ever gotten. I see lots of ���one line��� reviews stating that this contractor did a great job installing an alarm system but this was not our experience. After spending over $10,000 and 100s of hours (as we had to be available when they work on site), we ended up with a flaky working system and cameras that keeps on going bad one after the other. Last one went bad 2 weeks ago. It was not a good experience.
    - Sam M.
  • D
    Washington Home Security Alarm Systems - ADT Autho
    paying $800.I was told my contract was for three years at $45 a month and to cancel I have to pay $800 penalty.  This is robbery.  I don't need or want the service and I can't afford it now.
    - Irene D.
  • A
    Frontpoint
    I had researched the major security systems and chose Frontpoint. Their sales staff was very knowledgeable and found the system that worked best for our home. The deal on Angie's List was the best by far. We are so satisfied with the system and the company behind it. Great work!
    - JENNIFER B.
  • A
    SimpliSafe Home Security
    I Ordered this security system that would require me to install or have the system installed myself.  I opted for another system and returned the unopened product to the seller without any problem for a full refund.
    - ALLEN T.
  • D
    Protect America Home Security
    I am waiting for a response from Protect America. I have written to the Better Business Bureau with a complaint, I have gone online and written to their CEO, I have called several different people in "customer service" and "cancellations". I am repeatedly told that the person in charge has "left for the day".
    My expectation is that they will cancel my contract without penalty.
    - Kathleen B.
  • A
    Frontpoint
    Overall, the system works well. I have a large house and maxed out the system. It only goes to 40 devices. So, there were choices to make to figure out how to cover everything. They ship you the sensors and you install yourself. They are all wireless, so its pretty easy. One downside was that about 5 of the units had dead batteries right out of the box, and two units were mislabled with the ID numbers. Since, we had had the system up, I have had only two false alarms, which come from the garage door sensors. They seem to have interfere issues with the steel rails, so positioning of these is important. They really need more indepth instructions, but I understand the need to keep it simple. I will say the video cameras and the IPhone interface is really easy to use and really cool. Overall, I give this system a thumbs up.
    - Glen L.
  • A
    REV Associates LLC, by The Alarm Professor
    We asked for a bid from three different companies.  Russ VanDevanter was very professional, knowledgeable, and helpful with suggestions.  He responded quickly to our request and was available for installation on our schedule.  The price was more than we wanted to pay, however, was comparable to the other bids.  Because of his friendly demeanor and the lower monthly monitor expense we chose this company and are very satisfied with the service and job performed.
    - Patti P.
  • A
    Protection 1 Security Solutions
    We've had them for approximately 15-16 years, when our alarm goes off, they call us right away, and we're satisfied. We have it hooked up for alarms, fire, and break-ins. We've never had a problem with them and they're very, very good. They are very firendly and professional. I think their price is good, too.
    - Laurie G.
  • A
    ADT Security Services
    We did some research and ADT Home Security made us feel the most comfortable. I like that they are stable and well known. ADT has been very good. I also like that they do not mind answering my dumb questions and always talk to you through problems.
    - Sandy J F.
  • A
    NW Security & Sound LLC
    Great, they were prompt, professional and responsive to our needs.
    - Reggie T.
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Home Security Companies in Everett

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