Inspection for rodent problems. We also asked them to clean up rat droppings in our garage.
I asked them to check what is going on in our house for our rodent problems. Also, I asked the scheduling lady over the phone if they can clean up droppings in the garage on the day of inspection because we wanted to clean it up as soon as possible, but are not confident to do it safely and need professional help. She talked to the technician and told me "It could be possible". So I decided to schedule with them. It seemed they inspected well and nicely. However after all the checking and putting some traps, the technician said they cannot clean up droppings at the first visit. He said he will do cleaning a week later if we "ask", but originally he's not supposed to do so. He informed us the droppings are rats' so it's not harmful at all. That is very different from what we learn somewhere else, so he didn't sound very professional to me. He also said if we want it to be cleaned "officially", the different department has to come and it'll cost $500 at minimum. So be careful if you'd like to ask them to clean up droppings. The cost they were going to charge us this time was $350 just for an inspection which includes checking the entrances around the house, in the attic and the crawlspace, with setting traps and the second visit for checking the traps. We felt it's very pricey and he also denied to clean up droppings at the first visit, even if that was what I expected at scheduling. I think they should have told me that when I scheduled or when they arrive at latest. It was totally a disappointing experience. The good part was we could cancel the whole appointment after the inspection has been done. Thanks for that.
Service Provider Response
We were very clear from the beginning of the call to schedule of our process. Yes we do charge for the initial visit, which does include trap placement. Yes during that visit we look for ways that rodents are or could gain access to a structure and provide quotes for sealing those gaps if the customer would like us to (most do). we also provide quotes for clean up work and yes this is done at a separate visit. This was explained to Mr [Member Name Removed] at the initial call. I feel that there was a disconnect in that Mr [Member Name Removed] was more concerned about cleaning up the droppings in the garage than the rest of the complete control package. We could have done better at addressing Mr. [Member Name Removed] specific request and for that we apologize. Sincerely, Kevin Peterson General Manager
