5 Star Flooring Inc

A 307 Reviews

Founded 1977 • Angie's List since May 2005

Angie's List certified badge

Licensing

Licensed
  • Trade License Number
  • 5STARSF944K3
  • Trade License Locale
  • Washington State
  • Trade License Authority
  • Washington State Department of Labor & Industries
  • Trade License Expiration
  • 20160929
Bonded
Insured
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Hours

Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 5:00 PM

Company Contact

17510 Bothell Way NE

Bothell, WA 98011

Description

When you've been in business for over 30 years, you make a lot of friends along the way. At Andy's 5 Star Flooring, customer service has been our number one priority. Take a moment and read our customer's testimonials. Then you'll know why coming to us for all your flooring needs is the right decision. We are 4 guys who have been doing flooring for more years than we want to admit. We focus on your needs first. We will help you select the best flooring for your lifestyle and budget. More consulting than selling with no gimmicks or games. We arrange for the best quality installers available to install any flooring we sell. We do have financing available for when it's needed but we don't push it as a sales tool. We offer wholesale brokering & full service retail. We look forward to calling you a valued customer. We just added an associate at our new Seattle Store. Visit him at Seattle Style Flooring, 600 NW 85th St, Seattle, WA 98117 (206)-708-7696....

Verified Reviews

307 Total Reviews
Reviews by Rating
A Rated
266
B Rated
18
C Rated
7
D Rated
6
F Rated
10
Read reviews by category
carpet installation (247)flooring (177)hardwood flooring (39)tile installation (12)marble and granite (1)
Showing 1-10 of 307 reviews
A

RATED

06/20/2020

Great! Eric was a joy to work with in estimates and follow-through, and we loved Mike and his installation team. I will utilize these guys again and am glad to commend them to others.

DESCRIPTION OF WORK
Carpet installation, vinyl plank installation.

CATEGORY carpet installation

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/20/2020

A

RATED

03/20/2019

I have a weird house; a geodesic dome. This means lots of weird angles, and they are all different. In short, quite a challenge and not something just anyone could do. Thanks to 5 Star Flooring, I now have the most beautiful floors: it all flows evenly from room to room (a big deal in a dome) and I am just so impressed with the workmanship. Eric was very responsive, and when I told him I might cha...

DESCRIPTION OF WORK
I had the entire house (3,500sf) refloored with a high-end laminate.

CATEGORY flooring

COST $40,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/06/2019

F

RATED

02/03/2019

The quality of the work was horrible and lack of communication. The floor was uneven and the owner said he would redo a portion of the floor, but then later he emailed me and told me that wasn't a part of the agreement on the invoice and wasn't going to do it. They also contract out for the installment, so those people just install, even if they see a problem. I would never ever suggest this place...

DESCRIPTION OF WORK
I replaced the flooring in the living room, dining room and kitchen with luxury vinyl plank and replaced baseboard and door casing.

CATEGORY flooring

COST $5,500

SERVICES PERFORMED? Yes

SERVICE PROVIDER RESPONSE

I am sorry that you are unhappy with your floor. I am the owner and I don't believe we've had any interaction. If my salesman has gone back on his word to you I take that very seriously. I will be personally reaching out to you with the hope of finding a good solution so you can love your new floor. I have the same floor in my Mount Vernon showroom and I love it. I used it because we have an unfix...
A

RATED

12/30/2018

The flooring I chose was out of stock and took a long time to arrive, but Eric kept in touch about the progress. I knew I wanted "that" flooring, so I had no problem with the wait, and it turned out to be worth the wait. The crew was professional and very tidy and clean with a process that required every stick of furniture in the house to be moved required more than a week to complete. They helped...

DESCRIPTION OF WORK
I replaced all the carpet and linoleum in the house with plank laminate

CATEGORY carpet installation

COST $16,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/30/2018

SERVICE PROVIDER RESPONSE

Thank you so much for your understanding as we all waited anxiously for the manufacturer to finish and deliver your flooring. We all hate making anyone wait for their new floor but I'm glad you decided to stay with you favorite choice. I find that usually [Member Information Removed] year down the road it's better to have you top choice in your home as the waiting becomes [Member Information Remov...
A

RATED

12/18/2018

We had a fantastic experience working with Andy's 5 Star Flooring in Bothell. They were ever patient with us, as we researched and compared multiple companies and quotes. Ultimately, we ended up with 5 Star because of reputation and price. They helped us understand the different types of carpeting options and ultimately because of pets and children, we decided we wanted a waterproof backed carpet ...

DESCRIPTION OF WORK
Carpet installation throughout our upstairs (3 bedrooms + a hall)

CATEGORY carpet installation

COST $4,768

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/15/2018

Images

Photo for 5 Star Flooring Inc - 17510 Bothell Way NE, Bothell, WA - 37619730

+1 More

SERVICE PROVIDER RESPONSE

Thank you [Member Name Removed], your descriptions brought a smile to my face. You sound like a joy to work with. I am very pleased to hear that we didn't pressure you because I believe better results come from us joining forces to tackle you flooring project. I suppose you can always call it "selling" but I prefer letting you buy when you are darn good and ready. I hope you enjoy your new carpet ...
F

RATED

12/01/2018

They never responded to my request for a bid.

DESCRIPTION OF WORK
Entire home needed new solid wood flooring.

CATEGORY carpet installation,hardwood floor repair

WORK COMPLETED ON 12/01/2018

SERVICE PROVIDER RESPONSE

Not sure what you are referring to but as a small company I suppose there is a way you could have reached out that we were unaware of. There are so many different communication methods and we are a bit old school. Phoning the store is usually the best bet, especially if you left an electronic note somewhere and we didn't respond. We try to collect all messages in a timely manner but if it gets los...
A

RATED

10/22/2018

I kind of ended up to talking to like 3 sales men and that got a bit confusing, as one was not available or ohter. But once we sorted it out and got the order placed. They were very efficient. the crew was online , they did a good job quickly. The install crew was pleasant and friendly. we have used the carpet for a few weeks now and i have no complaints on carpet or installation

DESCRIPTION OF WORK
they were very professional and quick, no complaints

CATEGORY carpet installation

COST $7,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/21/2018

SERVICE PROVIDER RESPONSE

Thank you for your kind review. It sounds like everyone wanted to help you. I'm glad we could narrow it down to just one salesman and get the job done for you. Thanks, Andy
A

RATED

10/17/2018

We have 3 or 4 times now bought carpet and had it installed from these guys and each time, after shopping at many other carpet outlets, we are convinced we get the best deal and service from these guys. This last time we bought 70 yards of carpet & pad on Saturday and it was installed on Monday. Dave always takes great care of us, and makes buying carpet a pleasure. Highly recommend them, no games...

DESCRIPTION OF WORK
Purchased carpet and had it installed.

CATEGORY carpet installation

COST $1,400

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/13/2018

B

RATED

10/12/2018

Andy's installed a natural, wool berber carpet with hypo-allergenic pad and I couldn't be more pleased with the results. The product is much better quality than my old synthetic carpet and I now wake up with no congestion and coughing. They used a low VOC glue so there were no strong odors after installation. I had several quotes for this product and the pricing was pretty much the same as the oth...

DESCRIPTION OF WORK
Carpet Installation

CATEGORY carpet installation

COST $5,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/12/2018

Images

Photo for 5 Star Flooring Inc - 17510 Bothell Way NE, Bothell, WA - 37480928

+1 More

SERVICE PROVIDER RESPONSE

Thank you for your review. George was the first person I ever hired and I'm still glad I did. I'm so glad to hear that you are having a great experience with the wool carpet we sold you. I wish there was a way to be high quality, low price and profitable but I guess I'll just have to settle for being fair to all. Thanks, Andy
A

RATED

05/25/2018

Redid most of a small house with composite core LVP. Quality of products they carried seemed better than you see in big box stores. Very happy with the materials and FloorScore certification. Installers were professional and did an amazing job - worksite was kept clean and I was impressed with the overall quality, especially on transitions to some existing tile. A couple minor issues came up (e.g....

DESCRIPTION OF WORK
flooring sales and install

CATEGORY flooring

COST $12,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/15/2018

SERVICE PROVIDER RESPONSE

Thank you for trusting us to redo your flooring. Eric is always up to the task. I hope you enjoy the new flooring for many years. Thanks, Andy

Services Offered

Flooring Sales & Installation - Carpet, Hardwood, Laminate, Vinyl, Tile, Green & Environment Friendly Products, & Natural Stone.

Services Not Offered

Sanding & Refinishing.

General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Check
Emergency Service
No
Warranties
No