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Septic Tank Cleaning reviews in Bonney Lake

Real People ~ Real Reviews ~ Real Results

  • In March, 2017, after A Advanced pumped the septic tank, I was told there was infiltration and that the areas of infiltration could be sealed. The crew sent to repair the holes and cracks could not seal them because the ground was saturated and closing up one crack would make water gush in more from another crack. They told me the tank would have to be replaced. Replacement of the septic tank was proposed to cost me $9,132.07. Additional items including repair of the rain drain on my property line, regrade and re-gravel of the driveway and parking area and replacement of railroad ties brought the price up to $11,174.50. The septic tank was replaced in June, additional items were completed during the next three months and final payment was made September, 2017. In January of 2018, I called A Advanced to investigate a constant running water sound coming from my pump tank. (I later learned that this dripping noise is due little holes in the water line from the pump that leads to the outlet and indicates that the pump is running.) The constant dripping is an indication that the pump was constantly running. The technician sent out January 4th to investigate the problem found no issues. I again reported the same problem a week or so later. The technician dug up the inlet of the pump tank and found water infiltration under the pipe and recommended sealing the pump chamber and inlets and outlets. There had been no infiltration into the pump chamber prior to the replacement of the septic tank. Floating bits of foam in the pump tank was an indication that the crew that had replaced the septic tank and connected the septic tank outlet filter had attempt to seal the septic tank outlet system (pump tank inlet), the technician's testing disclosed that there was water seepage into the pump tank under the inlet pipe. At some point in the construction process, the inlet pipe had been disturbed and ground water was infiltrating the pump tank. On January 30, 2018, I experienced problems with bedroom lights and outlets in my house. I called an electrician who discovered that the circuit tripping was due to a septic pump problem. His testing disclosed that the pump caused a power surge that drew power from the circuit in excess of capacity, thus triggering the circuit breaker. In his estimation, this was an indication of a failing pump. He disconnected the pump in order to restore functionality to my household circuits. (Cost $643) On February 9th, A Advanced installed new circuits for the septic pump and alarm in accordance with current standards, test pump for functionality and overall condition of drain field following electrical work. The pump was determined to be failing. I was informed that a septic pump has approximately a ten-year life and A Advanced had previously replaced the pump just three years earlier. (Cost of electrical work order - $4,011.31. Additional cost of new pump - $1,212.96.) It was determined that there were no issues with the drain field. Two days later, the septic alarm went off and I called A Advanced. After more trouble shooting, pumping the tank, testing the pump, observing the infiltration, etc., the owner analyzed the problem and determined that it must be the drain field. For another $2,016, A Advanced located the four drain field lateral ends, exposed them, brought them up to grade, capped them and jetted the lines with a plan to return and re-flush them in 4 weeks, which they did 7 weeks later. Problems continued with the pump and warning alarm intermittently throughout the rest of the winter and on into spring requiring limited use of household water and careful monitoring of the alarm and pump. Crews came to test the flow to the drain field by removing the caps and allowing gray water to spray all over my front wooded area, turning it into a muddy mire and trampling my plants. One of the A Advanced employees wanted to run another test, but I drew the line and adopted a wait and see approach. It appeared that the problems only occur when we have had copious amounts of rain, indicating that the ground water infiltration into the pump chamber is the probable source of the continued problem. At one point, the owner had discussed waiting until the ground around the tank was dry to fix the infiltration issues, which I agreed to. After weeks of no rain, now seems the optimum time for A Advanced to make the repairs, however, my emails to them go unanswered. It seems the only time I can get their attention is when I owe them money, or they see a chance to make more money off me, but now, after paying them over $18,500, over the past 13 months, they ignore me and their responsibility to repair the infiltration into the pump tank, which caused all the ensuing problems after the septic tank was replaced by them. The crews and employees of A Advanced are friendly and personable and very nice to work with. Only the owner caused me some concern when he unprofessionally discussed personnel issues pertaining to one if his employees who had done the extensive troubleshooting January 16th. I did not get competitive bids for the work I have had performed by A Advanced. I would encourage anyone planning on extensive septic system repair to not skip this step. I would also encourage you to write down everything they say, because I do not believe they have a good in-house communication system, and there are so many different crews and employees, I'm not sure the left hand knows what the right is doing. Bottom line, very personable guys, but because they have billed me nearly $20 thousand and are still troubleshooting, I have to wonder if they are incompetent or if they are crooks.
    - Irene E.
  • Very pleased from the moment I called this company. They were on time, professional and well versed in their trade. Both onsite techs were friendly, informative and showed me how to prevent my issue from happening in the future. I will be using them for all future septic service. I HIGHLY recommend them.
    - Whi H.
  • Contacted Flohawks on a Weds. morning. Through email exchanges set up an appointment for Thursday. Surprised I got it set up so quickly and Eric was very responsive. Scheduled to come between 12-5 and would call when they were on their way. Perfect since I work only 10 minutes away. No call all afternoon. Went home a little early figuring they must be on their way. No call so emailed Eric. Got a call at 5:30 saying they would not get out until 9:30 or 10. I said no as I have renters in the house. Rescheduled for Saturday, again between 12-5 and they would call. I hung out waiting all afternoon. Finally got a call at 5:45 saying they were on their way. Told them to forget it. If I had gotten a call sometime prior to 5:00 I might have been least let me know your going to be late so I can leave my house. Bad enough giving a 5 hour window, but then to not have the courtesy to call and let the customer know you are running VERY late...TWICE!!!
    - Hugh F.
  • There was no as built on file with the health department when we purchased our house. We wanted to do a remodel so hired a designer to update the septic system. The designer recommended AAdvanced Septic to locate the current system. Their techs came out and used a camera to scope the drainfield. I asked AAdvanced Septic to provide an as built using the data they collected. They charged me $850 for what they called a Record Drawing, on the receipt. There is no engineer in the company. Someone in the office used a ruler to make a drawing. After the system was updated, the designer sent me a bill for an as built. I called AAdvanced and suggested that since I paid them for an as built they should ship some of that money to my designer who was an engineer and would be drawing up a legitimate as built. I was told by AAdvanced Septic that they were required to do a record drawing after scoping the system. They suggested I get a second opinion. I did. Here is what the Health Dept has to say: “Locate companies (not designers/PE’s) do NOT do record drawings…only locates. And no, they are not required to submit those locates to us unless we ask for it as part of an application.” AAdvanceed Septic is not an honest company and took advantage of our naïveté when we asked for an as built. Do not trust what they tell you.
    - Mary E.
  • Would NOT hire again. Pulled the gate off my fence and then did not send the paperwork to the county. My house is now not closing on time, I hope my buyers don't back out. I get to go spend MY day at the county tomorrow begging for a rush order.
    - Garin K.
  • We phoned Gary in the morning, and he was able to come out the same day in the afternoon. He arrived on time. He did not have to dig and uncover the two tanks, as this was already done for him. After he finished pumping the tanks, he inspected the tanks and drain field. He answered all our questions, and gave us a lot of good advise on the maintenance of the tanks and drain field while he was completing the job. Gary did not like our filtering system that came with the septic tank and provided us with contacts to improve the filter system. This was all done while it was raining. He was friendly, courteous, and professional. We would definitely use his services again and recommend him to others.
    - Joseph C.
  • Randy and his crew are top notch. They performed the work in a timely, efficient manner. Randy did an excellent job of explaining the process so there were no surprises once the project began. They did an excellent job of cleaning up the yard and driveway when the job was completed. Would definitely hire and use their services again.
    - Diane F.
  • The satelite cable was accidentally cut during digging for tank lid. Owner immediately offered to not charge the normal digging fee to help me pay for repair. Service was accomplished promptly and all questions were answered. Would definitely hire this company again.
    - Harald S.
  • Gary scheduled within five days of my call. He came out today. I did not know where the tank was, he looked it up on the as built. We needed to dig to find the lid. He pumped it and explained things to me including what needed to be done with the tank and when the next pumping should be. Very professional.
    - Stephen N.
  • Great! They went above and beyond.  My husband accidently broke the septic tank cap while mowing the lawn.  Clean septic went to the hardware store to purchase a replacement part for me when I mentioned I was having a hard time finding one.
    - Cassandra W.
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Septic Tank Services in Bonney Lake

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