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Health Care Facility reviews in Bellevue

  • A
    Bruno called me back in a reasonable amount of time and was very helpful. He helped me understand my options and was straightforward and informative and this was useful. Also, since I missed his initial return phone call, he followed up with an email, and also provided a call back immediately after I phone tagged him. Though I did not get a plan through him, yet, I was pleasantly surprised by his level of customer service during the initial inquiry.
    - Bil J.
  • C
    They are seriously understaffed. Sometimes, I have to go back two or three times to get my prescription because they are still understaffed and people are waiting, but the people who work there are extremely nice.
    - Cheryl K.
  • F
    My experience with Overlake Hospital
    started when I went to their emergency room, about four hours after the onset
    of severe, periodic stomach contractions, or muscle spasms, and about 10 bouts
    of vomiting.  I checked in, unable to
    stop hollering when the contractions came on. 
    They didn?t have a bed available, so they put me in a wheelchair and
    parked me in their waiting room in front of the TV, pretty oblivious to my
    hollering.  After about 20 or 30 minutes
    they had a bed available and they took a history, put in an IV, the doctor
    examined my abdomen, they gave me some nausea and pain meds. The pain went
    away, what bliss!    They
    ordered an ultrasound.  Everyone was
    kind, though pretty indifferent to pain. 
    The ultrasound turned up nothing, the blood tests were negative, they
    sent me home with some pain meds, a diagnosis of ?abdominal pain ? no cause
    found?.  They told me to eat food with
    the pain meds and urged me to drink lots of fluids, to stay hydrated.  It turned out that this was EXACTLY the wrong
    medical advice.
    My symptoms came back, with a vengeance!  At 9 PM, about 3 hours after discharge from
    the ER, I called back and told them that I was experiencing the same symptoms
    that led me to check into the ER in the first place.  I was in a lot of pain, asked if I could take
    any additional pain medication.  The
    person I talked to in the ER pulled my chart up online, told me that I clearly
    did NOT have appendicitis or a perforated bowel, no fever, blood work was good,
    there was nothing more they could do, I had to ?work out the pain? and let my
    problem ?resolve by itself?.  And no, no
    additional pain medication, just follow the ?instructions on the bottle?.  He was a little impatient.
    I ended up going to Swedish Hospital Emergency Room, in
    downtown Seattle,
    where they did a CT scan.  This is what
    they should have done at Overlake.  Swedish
    found that what I had was an intestinal blockage.  The treatment:  DO NOT take ANYTHING by mouth, you will be
    hydrated by IV, and I should WALK as much as I was able, that would unkink my
    small intestines faster than anything. 
    With such treatment, 90% of such cases resolve by themselves.  The remaining 10% require surgery.  I walked, and walked, and walked.  My intestines unkinked themselves, I went
    home on day 2.
    Worth noting:  I had a
    medical history of 5 abdominal surgeries (I am a 66-year-old female).  This makes for internal scar tissue and a
    higher incidence of bowel blockages.  The
    Overlake ER staffperson that I talked to told me
    that I would have to ?let the situation resolve itself?.  That won?t happen so long as you have food in
    your stomach.  Also, if surgery is
    required and you don?t get it, intestinal infection, peritonitis and death
    could result.
    If you have an emergency, my advice is, RUN don?t WALK, past
    Overlake Hospital and go straight to the nearest
    Swedish ER. 
     

    - cynthia v.
  • A
    We have received our prescriptions from Union Center Pharmacy over 10 years.   We get outstanding service.  Our prescriptions usually arrive 2-4 days after they receive the request.  Our physician sends the prescription to them or if we want to mail it they provide envelopes upon request.  If we need anything immediately we can use a local pharmacy.  If you need a prescription that needs to keep cold, it is sent with ice packs and arrives cold., etc. They are also a specialty pharmacy for those with various illnesses.  (check their web site for all the details).  We have needed to speak with the pharmacist various times and have done it either by email or by phone and each time have had courteous and fast service.
    - Ira & Linda S.
  • A
    My very positive experience with the Swedish Hospital
    Emergency Room actually started out at another hospital that misdiagnosed
    me.  I went there (Overlake
    Hospital, in Bellevue) about four hours after the onset of
    severe, periodic stomach contractions, or muscle spasms, and about 10 bouts of
    vomiting.  They did an ultrasound,
    bloodwork, couldn?t find anything wrong, got my severe pain stabilized and sent
    me home with a diagnosis of ?abdominal pain, no cause found?.  They told me to eat food with the pain meds
    and drink plenty of fluids to keep hydrated?exactly the wrong medical
    advice.  I had an immediate recurrence of
    symptoms, called the ER back, they told me that there was nothing they could
    do, I would have to ?work through? the pain and let the situation ?resolve
    itself?.
    THAT?S when I decided I needed the best medical advice
    available in the Puget Sound area and asked my husband to drive me to the
    Swedish Hospital Emergency Room on First Hill in downtown Seattle. 
    They admitted me, took a history, examined me, gave me pain meds and did
    a CT scan which immediately found the problem: 
    I had a bowel blockage.  Bowel
    blockages are very painful, that?s the reason for all the yelling I did when my
    stomach contractions came on.  My body
    was trying to eject the food in my system by the only route available?my
    mouth.  That?s also the reason for all
    the vomiting that I did, over and over again.
    I was admitted to Swedish
    Hospital where I was
    given strict instructions to take nothing by mouth, hydrated with IV fluids and
    advised to walk.  If a patient follows
    these instructions, 90% of the time their intestines will unkink by
    themselves.  In about 10% of cases,
    surgery is required.  If you need surgery
    and don?t get it, your kinked intestines can suffer from lack of blood supply
    and start to die (gangrene).  You can get
    a bowel infection, peritonitis, you can die.
    I followed the doctors? instructions to the letter.  I walked and walked and walked the hospital
    corridors around my room and the second day I was there, my intestines unkinked
    themselves and I went home, pain-free and happy.  All the doctors and nurses at Swedish were
    super.  They discovered the real cause of
    my problem immediately.  Everyone was
    nice, everyone was careful, the nurses were super-friendly and responsive.  I could not have asked for better care.  Swedish
    Medical Center
    is the best.  If you have an emergency,
    my advice is, RUN don?t WALK, past Overlake
    Hospital and go straight
    to the nearest Swedish ER. 
        
     

    - cynthia v.
  • F
    So I injured myself Friday.  Being stubborn, I took some ibuprofen, some cyclobenzaprine frome the last time I had a  flare, and went to work Saturday morning at 7:00 am.  Bad idea.  By the time I arrived home, I could barely walk, sit down or even take my scrubs off without assistance.
    Given the hour, and given that hydrocodone (the "Vico" in "Vicoprofen) is now a Class II controlled substance and therefore the patient (me) has to go see an actual practitioner and hand-carry the Rx to a pharmacy, I just took more ibuprofen, more cyclobenzaprine, and Rx sleeping medication (zolpidem tartrate extended release, AKA Ambien CR) showered, and went to bed.           
    Sunday morning, I wake up, step out of bed, and a whopping back spasm sends me crashing into the hardwood floor of my bedroom.  As soon as I am standing/leaning against the bed (sitting, or rather, standing back up, was insanely painful), I have one of my sons bring me my cell phone. This is when I called Immediate Clinic Bellevue and scheduled the 10:00 am appointment.
    My  initial impression of the clinic was good--clean, current magazines, several flat-screen televisions, friendly receptionist, etc.  I paid my copay, filled out some paperwork, and sat down to wait to be called.  I had arrived at approximately 9:50 am for my 10:00 am appointment.  
    This is where things started going sideways.  First, I wasn't called until at least 10:30--so forty very long minutes sitting, in pain, in the waiting room.  
    When I was finally called back, the medical assistant referred to herself as the practitioner's "nurse", and when I called her on that "mistake", she claimed that RN's and medical assistants "are the same".  Mmm-hmm.  You went to school for what, six months, whereas I went to school for what, four years?  I didn't feel like arguing the point, but that was the first strike.  
    I was then taken to an exam room, where I was asked for a list of all of the medications I currently take (already written down on one of the forms handed to me by the receptionist, but whatever), and then asked to describe my symptoms.  Mind you, I had yet to see the actual practitioner.  I described my symptoms to the medical assistant and additionally, gave her the name and telephone number of my physician (also on the form) along with the names of the two medications my physician prescribes for me,  I specifically asked that the physician on call for my physician be called so that s/he could verify that yes, this was how my LBP was treated, but clearly, no phone call was ever made.
    The medical assistant left and the PA-C, whose first name is Erin (can't remember the last name), came in shortly thereafter. She asked the EXACT same questions that the medical assistant did, did not even examine me besides asking me to describe the pain, and then told me that she would be prescribing prednisone (!) and cyclobenzaprine (which I already had).  When I objected to the prednisone, she sort of brushed off my concerns (pred has a LOT of side effects).   I then asked her to please prescribe the Vicoprofen.  She refused and told me, point blank, that I was "obviously a user trying to get high" and that "we don't prescribe narcotics unless you have a fracture".    
    It was at this point that I advised her that the "exam" was over, that Premera Blue Cross would be notified of her treatment, or lack thereof, of me, and that I wanted a refund of my copay.   She told me that since she had "examined"  me, I couldn't have a refund--right up until I started dialing PBC on my phone (yes, I have the number programmed into my phone).  Then she was suddenly all about a refund of my copay.
    I am fortunate.  I have very good insurance and only chose this clinic because I wanted to save my insurance company the cost of an emergency room visit (which ended up happening anyway).  I saw my own physician Monday and she was appalled that the PA-C would so blithely offer to prescribe prednisone and so blithely dismiss me as a drug seeker (and yes, my physician set me up with the correct medications).  
    In conclusion, I would NEVER set foot in this clinic again and would NEVER recommend it as a option to ANYONE.
    - Jennifer J.
  • F
    My experience with Overlake Hospital
    started when I went to their emergency room, about four hours after the onset
    of severe, periodic stomach contractions, or muscle spasms, and about 10 bouts
    of vomiting.  I checked in, unable to
    stop hollering when the contractions came on. 
    They didn?t have a bed available, so they put me in a wheelchair and
    parked me in their waiting room in front of the TV, pretty oblivious to my
    hollering.  After about 20 or 30 minutes
    they had a bed available and they took a history, put in an IV, the doctor
    examined my abdomen, they gave me some nausea and pain meds. The pain went
    away, what bliss!    They
    ordered an ultrasound.  Everyone was
    kind, though pretty indifferent to pain. 
    The ultrasound turned up nothing, the blood tests were negative, they
    sent me home with some pain meds, a diagnosis of ?abdominal pain ? no cause
    found?.  They told me to eat food with
    the pain meds and urged me to drink lots of fluids, to stay hydrated.  It turned out that this was EXACTLY the wrong
    medical advice.
    My symptoms came back, with a vengeance!  At 9 PM, about 3 hours after discharge from
    the ER, I called back and told them that I was experiencing the same symptoms
    that led me to check into the ER in the first place.  I was in a lot of pain, asked if I could take
    any additional pain medication.  The
    person I talked to in the ER pulled my chart up online, told me that I clearly
    did NOT have appendicitis or a perforated bowel, no fever, blood work was good,
    there was nothing more they could do, I had to ?work out the pain? and let my
    problem ?resolve by itself?.  And no, no
    additional pain medication, just follow the ?instructions on the bottle?.  He was a little impatient.
    I ended up going to Swedish Hospital Emergency Room, in
    downtown Seattle,
    where they did a CT scan.  This is what
    they should have done at Overlake.  Swedish
    found that what I had was an intestinal blockage.  The treatment:  DO NOT take ANYTHING by mouth, you will be
    hydrated by IV, and I should WALK as much as I was able, that would unkink my
    small intestines faster than anything. 
    With such treatment, 90% of such cases resolve by themselves.  The remaining 10% require surgery.  I walked, and walked, and walked.  My intestines unkinked themselves, I went
    home on day 2.
    Worth noting:  I had a
    medical history of 5 abdominal surgeries (I am a 66-year-old female).  This makes for internal scar tissue and a
    higher incidence of bowel blockages.  The
    Overlake ER staffperson that I talked to told me
    that I would have to ?let the situation resolve itself?.  That won?t happen so long as you have food in
    your stomach.  Also, if surgery is
    required and you don?t get it, intestinal infection, peritonitis and death
    could result.
    If you have an emergency, my advice is, RUN don?t WALK, past
    Overlake Hospital and go straight to the nearest
    Swedish ER. 
     
     

    - cynthia v.
  • F
    It is an understatement to say that CVS/Caremark's customer service has been incompetent and unintelligible. Although I would not go so far as to say that they are rude, they are obstructionists.
    What I mean by this is that they will not answer your questions. Asking them to refer to previous day's conversations (which they have documented on their computer) is like puling teeth. They also will not come out and tell you what information they need.
    More specific issues arise around protecting my father's privacy. I do value their attention to making sure that a Power of Attorney is in place, but they don't say that they need a POA. Which after a prolonged period of stonewalling on their part eventually came up as the reason why they were stonewalling and denying me any information. At the point when they eventually said they needed a POA I told them that they already had a POA. They put me on hold and returned saying that, "yes we have your POA". No apology for the 15 minutes wasted on the phone. What is really frustrating is that every time I call them I have to jump through the same hoops all over again. Additionally, although CVS and Caremark work in conjunction they are different companies. Therefore since one has the POA and the other does not they can not talk to each other on my behalf. "Simple to fix", you say, "just send them your POA". Yes, simple until you ask the service representative for an email or fax number to send it to. I spent another 10 minutes changing the subject and stonewalling just trying to get that out of them. In the end this national corporation doesn't use email or faxes? I had to physically mail it to them. What century do they live in?
    I could go on and on about the horrific phone calls and prolonged periods of being on hold. But to reiterate the incompetence and circuitous natures of those calls would be as painful to you as it was to me. Suffice to say that we've all had bad service call center experiences. Additionally suffice it to say that CVS/Caremark is the absolute worst that I've ever had to deal with.
    Do not subject yourself or your loved ones to this pharmacy for mail order prescriptions.
    As my relationship is now ending with this pharmacy I am finding out new details. My father's nursing facility has been using their own "emergency stock" for one of his medications because the pharmacy has been sending the incorrect dosage for several months. When CVS was confronted with this they said that this was a lie and that they'd been sending the correct dosage. I think that I would be inclined to believe the bed side caregiver who is actually delivering the medication.
    - Patricia R.
  • A
    Everything goes well and I have never experienced more in the past 20 years anything going bad.  They are very organized.  When I come in, they know what I am there for.  They know my name and my medical history.  They are able to direct me to the place where I should do and when I go there, people expect me, everything goes as planned.  In addition, I have never had a bad surgery there.  Every surgery I have had has turned out perfect.
    - cynthia v.
  • A
    The PA who took the mold for the back brace was wonderful. She knew all the issues we'd have questions about and many we hadn't thought of, to help my daughter prepare herself for what it would be like to wear the brace. She took plenty of time to go over our questions and help us understand the process, and then called in a second PA to help do the mold for the brace (it was basically like a plaster cast of her whole torso). Getting a brace like this that she'll have to wear almost around the clock for as much as two years is a scary thing but because of the friendly, informative, helpful, and down to earth approach of the staff here, my daughter (and her dad and I) are feeling much more comfortable with the prospect. It will still be challenging and difficult but they made it a lot less scary for all of us. The only thing I'd wish I could improve is availability; we had to wait three weeks after the diagnosis before she could get the mold, then another 3-1/2 weeks until she will actually have the brace; and appointment availability for followups is pretty limited so it's tough to work around work, school, and camp schedules.
    - Linnea E.
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Health Care Facilities in Bellevue

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